Keith Kemsley Email & Phone Number

Maldon, GB

London Area, United Kingdom

Cloud Engineering Director for the EMEA region responsible for public/private hosting environments across multiple business verticals.

London, England, United Kingdom

London, United Kingdom

Providing Program leadership to the Infrastructure refresh programme which includes the Windows 2003 remediation, Data Centre Rationalisation and Remote Access projects. The programme is multi-year with a budget of 10 million per annum and circa 45 staff.The programme primary function is the reduction of risk and cost for TFL through the remediation of out.

London, United Kingdom

RNP Group is a Technology Consultancy specialising in supplying Cloud Technologies and Infrastructure solutions to a broad range of customers. As the Director of Infrastructure service I was responsible for delivering their Target Operating Model including strategic acquisitions delivering cloud based capabilities for the business. This allowed the.

London, United Kingdom

Responsible for providing leadership and management to the Global operational support teams in London and Hong Kong. It included creating a follow the sun support infrastructure across multiple business lines from Boston to Hong Kong, this included establishing a framework for support, communication, incident transition and escalation across the group.

London

Responsible for the management of the Client Data Systems programme. Projects under the CDS programme include Pega CRM and mobile\online payment systems developed using Agile methodologies through multi vendor offshore and onshore resources.

London, United Kingdom

Responsible for the Global delivery of Operational Support and its strategic direction. This included establishing enterprise monitoring, ITIL based management tools and the global departmental restructure.

London, United Kingdom

Responsible for the strategic direction of Operational Support and IT service provision. This includes all 2nd line and 3rd line application support, with staff distributed between across Europe providing 24 by 6 coverage.

Promoted to Assistant Vice President and given the new role of European Service Centre Manager which encompasses the support functions of the Service Desk, Desktop Support and 2nd line Server Support. Business as usual (BAU) support groups were restructured to create a single Service centre to encompass all BAU functions into one team. Team expanded to 25.

Promoted to Assistant Treasurer (AT) and given the role of European Desktop Support Manager making it my responsibility to provide Desktop Support Services for the Bank of New York's offices across EMEA. With a user base of 3200, we supply 24/7 support for both software and hardware using 17 staff.

Promoted to the position of Desktop Support Manager London with responsibility for support services to a user base of 2400. This was due to good management skills, focus and ability to promote collaborative working practices to greatly improve efficiencies and team working.

Started with the Bank on a 3-month contract after which was asked to go permanent.Actively involved in various software and O\S rollouts including the upgrade from OS2 warp to NT4 for the desktop estate.Provided support to over 2000 users at 3 sites within the city, one site in Edinburgh and Dublin. This included 24/7 overnight call responsibilities.