Working with C-level and team-level stakeholders to achieve greater outcomes.

• Work with clients to develop IT and product strategies that align with business strategy. • Help clients implement Agile software development to improve productivity and quality• Coach all leadership roles and levels in IT functions• Manage projects to implement IT controls to satisfy SAS 70/SOC 1 audit requirements• Manage projects to implement disaster recovery/business continuity plans, with scheduled tests aimed at ensuring business continuity in the event of a range of incidents.• Design IT budgets to support a range of IT functions including proprietary software development and maintenance, IT services vendor management, data center operations and maintenance, and desktop support, using industry best practices and standards.• Help clients move ahead of competitors by planning and implementing data warehouse and business intelligence tools, including development of KPI scorecards and executive dashboards, as well as analytic reports, by bringing together multiple data sources and defining key metrics.• Assist in the processes of recruiting, hiring, rewarding and retaining top talent for software development, quality assurance, IT operations, and database administration.• Assist with the implementation of an IT governance framework to get business involvement in IT strategy development and portfolio management.

It's my privilege to work with a small group on a unique technological solution to protecting brand reputation on social media. We've spent time focusing on challenges that companies face as they expand their use of social media to promote their brand and increase their interaction with customers. There are unprecedented levels of opportunity and risk in the rapidly growing social media space. Brands need the type of security that SocialMetrics offers.

I began working with Great Western at the invitation of the CEO, John Lindquist. John had read The Phoenix Project and was looking for help to improve his IT organization's ability to deliver. Initially, I provided training and coaching to IT leadership and team members. We made Scrum our delivery framework. We organized delivery teams to align with business needs, and worked with business unit leaders to develop backlogs and prioritize work for each team. At the same time, I worked with the executive team to help them appreciate Lean/Agile values and principles and support the teams' efforts to improve. Within a few Sprint cycles, teams were achieving better results. Business unit leaders and front line workers noticed the difference: greater transparency, more collaboration between business users and developers, improved quality, and a focus on high priority work. Projects that had languished in "in progress" mode for months or longer were getting completed. In addition to improving software delivery, we worked to inculcate in the IT organization the "Three Ways" principles that underpin DevOps. By identifying impediments to continuous integration and delivery, the team is able to eliminate them and further improve quality and time to delivery.Beyond Agile/Scrum training and coaching, my efforts have included leading discussions around build vs buy decisions for replacing legacy systems; engaging vendors to evaluate their solutions and select the best for a legacy system replacement; data warehouse development for business intelligence and analytics capability; systems integration patterns and practices; and, capital and operating budget planning and management.

Salt Lake City-based LeisureLink offers vacation property suppliers the opportunity to distribute their inventory to top online travel agencies like AirBnB, Expedia, Booking.com, Homeaway.com, and Orbitz. Suppliers can manage their distribution from one platform –optimizing rates, availability, specials, and even content changes. Suppliers are provided with specialty distribution consulting and expertise from Account Managers who understand travel distribution, and can maximize exposure. LeisureLink consolidates all accounting, payables and receivables with a single, reliable source of payment, providing order and clarity to the often complex accounting issues in the world of travel distribution.At LeisureLink I built and managed teams of software professionals with responsibility to integrate supply and distribution systems with our platform in order to deliver more bookings and higher yields to rental property managers and owners. Among the accomplishments of my team:- Implement public API and developer portal at developer.leisurelink.com using the Tibco Mashery API framework.- Develop a framework for integrations using the VETO pattern, services, messaging and monitoring- Integrate property management systems using our own APIs and those systems' interfaces- Integrate distribution channels, including Homeaway.com, Booking.com, and AirBnB with our platform- Recruit and hire software engineering professionals- Manage multiple teams of software engineers, including both full-time employees and contractors- Participate in strategic planning- With Engineering leadership, use Domain-Driven Design patterns to define system boundaries and interfaces - Meet with existing and potential supply and distribution partners to plan integrations- Work with internal stakeholders to ensure successful integration projects- Promote Agile principles and provide training and coaching across the company on Agile and Scrum principles and practices

Worked with clients to architect their successful implementation of Workfront. Over a 12-month period I teamed with account executives and customer success managers with over 30 existing clients and prospects. My focus included:• Business process design• Systems integration (with enterprise CRM, IT, BI and financial systems)• Workfront system configuration and trainingClients included: Sony Playstation; MetLife; Citrix; Zions Bank; Dean Health; WD-40; TaxAudit.com; Quicken Loans; Clearwater Paper; ESPN; SunTrust Bank; Comcast; Royal Bank of Canada, and others.

Scaling Agile in a dynamic eCommerce environment. Integrated with Product and Technology teams across a range of portfolio initiatives, including: • Responsivee web design and mobile app development • Pursuing new revenue opportunities using build, measure, learn cycles • Rally ALM tool implementation, including comprehensive portfolio planning, monitoring, and reporting • Expansion into new industries and geographies, including acquisitions • Promoting continuous discovery and continuous delivery to shorten time to market • Scaling Agile practices from corporate strategic initiatives to individual product teams • PMO team performed program/project management and team-level Scrum Master roles

Work with business and IT leaders to identify gaps between business strategy and IT performance, then implement changes to close those gaps. Train and coach at all levels, from individual contributors and team leaders to C-level, to deliver better results through agile, adaptive patterns and practices.

• Develop IT strategy that aligns with the business strategy of a growing company with diverse business lines, a nationwide network of clients and vendors, and the need to grow margins by controlling operating expenses. • Implemented IT controls to satisfy SAS 70/SOC 1 audit requirements• Responsible for $2 million budget including software development and maintenance, IT services vendor management, data center operations and maintenance, and desktop support for over 200 local and remote employees.• Managed development of innovative tools, including mobile phone apps and a browser-based bookmarklet to extend application and information to users in environments they prefer.• Implemented a services framework to manage data feeds to and from multiple externally hosted third party applications.• Moved from onsite email to Microsoft’s hosted Exchange Online service to increase security, add email backup and archiving, and obtain much more storage at lower cost.• Implemented data warehouse and business intelligence tools using SAP BusinessObjects. Developed KPI scorecards and executive dashboards, as well as analytical reports, by bringing together multiple data sources and defining key metrics.• Manage a team of IT professionals, including software developers, application DBA, data warehouse engineer, data analyst, network and systems operations manager, product manager, and software QA manager, using principles and practices designed to motivate and grow them while providing the highest value to the business.• Implement standard development processes using agile methods to improve productivity and quality in software development and quality assurance.• Implement an IT governance framework to get business involvement in IT strategy development and portfolio management.• Participate on the executive team to determine business objectives and strategy, and combine technology solutions with business process improvements to institutionalize best practices.

• Support business unit performance objectives by delivery technology solutions for all functional areas: marketing and lead generation, sales, customer support, account management, search engine optimization, online paid ad campaign management, web analytics, business development, and finance• Implement standard development methodology to improve productivity and quality in software development and quality assurance processes.• Recruit, hire, reward and retain top talent for software development, quality assurance, and application database administration.• Direct IT operations to support a rapidly growing internet marketing company.

• Manage all phases of application life cycle (product road map, requirements definition, development, implementation, training), with focus on OrangeSoda partner platform and Profiles website products.• Ensure product releases meet scope, schedule, budget, and quality requirements. • Participate on cross-functional teams to develop strategies for product development and marketing, business partnerships, and other corporate objectives.• Support business development teams to bring on new partner relationships.• Support account management teams to deliver uninterrupted operations and customer support.• Support sales and services teams with new customer implementations.

• Manage all phases of product lifecycle, including product roadmap development; product requirements definition; and product implementation and training plans.• Supported eBay's Customer Support and Trust and Safety departments with tools to manage customer relations and incidence, and to enforce policies.• Worked with user experience designers, programmers, testers, trainers, subject matter experts, and business division managers to ensure products delivered the highest possible return on investment, and to assess product value using key performance metrics.

• Manage a team of developers, test engineers, business analysts, technical writers, and other functions related to development of all products the company offers, across a wide range of development and production platforms. • Member of executive team to develop strategies for product development and marketing, business partnerships, and other corporate goals and objectives.• Manage the product development lifecycle for all products, including Accela Automation Vantage360 portal architecture and associated web service interfaces.• Manage relationship with offshore software development services partner.• Support RFP and sales teams, customer support reps, professional services teams, and product marketing on all aspects of product development, marketing, sales and support.• Develop RFP and RFI responses for multiple product lines, and participate in sales presentations.• Interface with customers in the design, implementation, and support phases for all products.

• Manage the Accela Automation Vantage360 portal architecture and associated collection of web service interfaces for third-party application integration in a service-oriented architecture.• Manage Accela Citizen Access to support client efforts to deliver services over the internet to citizens and contractors.• Manage reporting solutions, including a proprietary reporting solution developed on the Viador platform and integration with Business Objects/Crystal Reports, Oracle Reports, and MS SQL Server Reports.• Manage development projects through analysis, requirements, design, development, testing and implementation.• Develop RFP and RFI responses for multiple product lines, and participate in sales presentations.• Support sales, engineering, customer service, and marketing on all aspects of product design, development, marketing, and implementation.• Interface with customers in the design, implementation, and support phases for multiple products.

• Managed flagship product for hazardous materials and waste management, the Hazardous Materials Management System (HMMS).• Managed migration of customer sites from client-server to web version of HMMS. Each site implementation included server installation and configuration, data migration, local training and testing, and final production cutover.• HMMS product management: business analysis and requirements development for enhancements, and software releases.• Managed HMMS in Project ChemSecure, an RFID enhancement project with partners including NASA, Oracle, US Air Force, and Intermec.• Managed customer support hotline to ensure timely and satisfactory resolution of all customer support issues.• Supported sales team through product demonstrations, responses to requests for proposals, sales calls, implementation project management, and post-implementation support.• Created proposals for new projects, including interfaces with SAP ERP and Oracle E-business suite.

• Executive team member responsible to develop and implement strategic plans, performance objectives, and work processes.• Managed web-based application for all aspects of facilities management worldwide.• Implemented Business Objects reporting solution.• Implemented document and content management using Vignette products.• Managed IT operations at less than 25% of industry cost standard.• Increased worldwide user base and transaction volume while improving online performance and response time.• Replaced 28 applications with one web-based tool, reducing annual maintenance costs by almost $1 million.• Created one-time savings of $180,000 by automating field operator interface to enterprise purchasing tools.• Implemented document management process and online document distribution with payback in one year.• Supervised a team of GIS mapping technicians.• International implementation team member assigned to implement new business model in international area offices.