Keith Kostka work email
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Keith Kostka personal email
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With over 20 years of experience in customer success roles, I know what it takes to turn clients into raving fans. Beginning my career in hospitality I learned the art and value of delivering unrivaled client experiences. I've spent the last 8 years of my career in the Education Technology space building teams, processes, and products that make generational impact in the K-12 and Higher Education market. I've been involved in the early stages of 4 different companies and know what it takes to wear many hats. No matter what the project is or what the role calls for, my ability to adapt to any situation, consistently deliver ROI, and help grow people is what sets me apart. Having worked in many verticals, I take pride in building relationships which generate brand loyalty.
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Co-FounderPlaygroundstarsChapel Hill, Nc, Us -
Manager Of Customer Success @ Rosetta Stone/Ixl Learning ( K-12, Higher Ed,International)Ixl Learning Nov 2021 - PresentSan Mateo (San Francisco Bay Area), Ca, Us*Rebuilt the Rosetta Stone Customer Success team for K-12 and Higher Education*Hired 8 new Account Managers* Built new Onboarding Process, Client Life Cycle, Tier Segmentation and Territory Alignments* Increased renewals by 6% in first year (Highest renewal percentage in company history) * Increased renewals by 2% in second year* Implemented, Supported, and Developed Team Lead position -
Executive DirectorPlaygroundstars Jan 2024 - PresentRaleigh, Nc, Us
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Customer Success ManagerNewsela Apr 2021 - Oct 2021New York, Ny, Us -
Customer Success ManagerDegreed Jul 2020 - Apr 2021Pleasanton, California, Us -
Senior Manager, Customer SuccessDreambox Learning Jan 2018 - Aug 2019Charlotte, North Carolina, Us* Managed teams of both Enterprise and Mid-Market CSMs * Responsible for $6.7 Million in Annual Recurring Revenue * Increased Team Renewal Rate by 10% * Increased Personal Renewal Rate by 4% * Entire team achieved "President's Club" recognition * "CSM of the Year" awarded to team member under my management -
Senior Manager, Account ManagementDreambox Learning Jul 2016 - Jan 2018Charlotte, North Carolina, Us* Managed a team responsible for all east coast and international business * Responsible for $6.1 Million in Annual Recurring Revenue * Increased team renewal rate by 4% * Increased personal renewal rate by 6%
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Account ManagerDreambox Learning Jan 2015 - Jul 2016Charlotte, North Carolina, Us* First Account Managers at DreamBox Learning * Managed all Mid-Market and some Enterprise Accounts on the East Coast * Responsible for $1.7 Million of recurring revenue. (160+ Accounts) * Increased the renewal rate of my region by 6% * Expanded $85K of new business revenue
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Account ManagerNetsertive May 2013 - Jun 2014Morrisville, Nc, Us* Provided monthly consultative calls to 80+ Accounts. (Health, Auto, Audio-Video) * Became Bing and Google Premier Certified to provide expert level SEO guidance. * Maintaned a 97% renewal rate. * Responsible for over $1.2 Million in recurring revenue.This experience helped me sharpen my skills in Account Management, Customer Success and Digital Marketing. -
Co-FounderServeunity Apr 2011 - Apr 2013* Built an interactive tourism and event promotion community directory to support community based businesses and non-profits. * Created all concepts, marketing material, business processes and content. * Post-sale served as Account Manager. * Sold service to over 200 Accounts. * Responsible for $60,000+ of new business revenue. Due to personal circumstances, the business was dissolved in 2013 but we did begin to operate in the black on January 2013. This experience helped me understand all that goes into building a business from the ground up and the many moving parts which make businesses come to life.
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Sales Account ManagerThe Sun News Aug 2009 - Jan 2011Myrtle Beach, Sc, Us* Grew a pipeline of over 220 businesses in an assigned territory. * Worked with every vertical you could imagine which sharpened my B2B skills. * Digital Sales Leader Award from April 2010 - January 2011. * Consultative Approach to selling resulted in over $895,000 of new business revenue. I was laid off in January 2011, however the opportunity taught me the nuances of B2B sales, interpersonal sales, territory management, and also introduced me to the digital world which remains a passion of mine. -
Sales And Marketing SpecialistMarriott International May 2006 - Aug 2009Bethesda, Md, Us* Trained to deliver Marriott 5-Star service in several different marketing and sales roles. * (Inside Sales, Marketing, Guest Relations and Account Management) * Worked with 50+ different assigned families weekly with a focus on retention and expansion. * Received 50+ "Way to Go" recognitions from existing customers for service. * Responsible for over $2.3M in new business revenue while with Marriott. I still incorporate the "Marriott Way" training model in my career to this day as I believe it serves as a great base for how to treat your employees, customers, and the world as a whole. -
Copywriter For Iamsterdam City CampaignGemeente Amsterdam May 2005 - Oct 2005Amsterdam, Www.Amsterdam.Nl, Nl* One of the first contributors to the English-language portal "IAMsterdam" * Developed content to help promote English speaking tourism and business partnerships.* Created marketing programs geared towards tourists, expats, and international enterprise.
Keith Kostka Skills
Keith Kostka Education Details
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Appalachian State UniversityCommunication/Public Relations Minor In Psychology
Frequently Asked Questions about Keith Kostka
What company does Keith Kostka work for?
Keith Kostka works for Playgroundstars
What is Keith Kostka's role at the current company?
Keith Kostka's current role is Co-Founder.
What is Keith Kostka's email address?
Keith Kostka's email address is ke****@****hoo.com
What schools did Keith Kostka attend?
Keith Kostka attended Appalachian State University.
What are some of Keith Kostka's interests?
Keith Kostka has interest in Social Services, Writing, Children, Volunteering, Traveling, Education, Environment, Entrepreneurial Endeavors, Sports Enthusiast, Arts And Culture.
What skills is Keith Kostka known for?
Keith Kostka has skills like Digital Marketing, Online Advertising, Advertising, Marketing, Social Media, Social Media Marketing, Seo, Sem, Public Relations, Sales, Digital Media, Crm.
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