Keith Ladd Email & Phone Number

Destin/Fort Walton Beach, Florida Area

District Manager of Kitty Hawk Kites Stores - Florida and Life is Good - DestinIn my role, I successfully doubled store sales and implemented efficient daily freight processing and replenishment procedures. Achieved top position in both sales and sales per square foot across the entire company. Received consistent recognition for outstanding performance in sales and payroll management.Provided valuable resources and support to area stores, ensuring balanced inventory levels to boost sales. Collaborated with stores in the region to strategize and implement initiatives aimed at driving increased sales.

Birmingham, Alabama Area

Managed operations in a high-volume, 24/7 retail environment encompassing convenience, restaurant, gas, diesel, and tire center services. Dedicated to delivering exceptional customer service, driving sales growth, and ensuring team proficiency through hands-on training and coaching. Committed to maintaining a clean and organized workspace.

Birmingham, Alabama Area

Retailer of Christian Apparel, Jewelry, Accessories, and more. iWitness products serve as a means for fashion conscious Christians to share their faith and minister to others. iWitness seeks to engage and introduce non-believers to the Word of God.

Birmingham, Alabama Area

Served as store manager in a 15,000 sq. ft. $2.2 million annual sales party store that employed up to 35 employees. Managed store operations, following company-wide schedule of promotions and specials, scheduling working hours and supervising associates in stocking merchandise, arranging displays, operating checkout stations and providing customer service. Recruited, interviewed, hired, scheduled, trained, and developed staff. Maximized sales and profitability through regular ordering, replenishment, planogram changes, cross-merchandising, personalization, customer service, and coaching.

Responsible for overseeing all aspects of retail business operations in a 176,000 sq. ft., $56M annual sales facility that employs approximately 200-300 team members. Serves as Field Trainer for External & Internal investigations/interviewing, Non-Violent Intervention and various other areas. Significantly increased profitability and reduced loss through effective theft/fraud and operational shortage awareness training while establishing a safe and secure culture focused on prevention and incident response.Member of a select group charged with developing a companywide New Store Opening Guide, achieving Organized Retail Crime Legislation, developing Washington DC Metro Theft Strategy, establishing New York State Security Guard Act Compliance, Regional Meeting planning and execution, developing Operational Shortage and Cultural Training.Played an instrumental role in facilitating staff promotions to executive-level positions by mentoring and developing 12 direct reports to enhance their performance.Directly accountable for opening 3 new stores and supporting the opening of 20 new stores.Analyze and leverage reports, systems, and analog / digital CCTV to investigate and bring significant internal / external theft cases to resolution.Maintain physical security systems including coring, keys, and alarms; CCTV installation and maintenance.

Held accountable for safeguarding company assets by preventive means and conducting investigations of crimes perpetrated against the company while promoting a safe and secure environment for all employees.Handled budgeting, scheduling, reporting, key control, alarms, and relationships with local retailers, law enforcement, and the courts.Conducting physical security, safety and shortage control audits.Development, implementation and maintaining of loss prevention and safety programs.Ensuring operating techniques were in compliance within all legal boundaries and company policies.Investigating infractions of policy or procedure and initiating corrective action.Recruitment and development of loss prevention staff.Training of new employees in all security and safety procedures.Installation and maintenance of CCTV and EAS systems.

Oversaw the development, implementation, and maintenance of loss prevention and safety programs while ensuring operating techniques were in compliance with all legal regulations and company policies.Investigated infractions of policies/procedures and initiated corrective actions.

Bs, Organizational Security & Management

4.0 GPA

Assets Protection Developmental Seminars, Criminal Justice

Distance Learning

As, Criminal Justice

Activities and Societies: Honors

H.S. Diploma