Keith Lane Email & Phone Number

Texas, United States

Project managed delivery of customer Ethernet services.

Richardson, Texas

Team Lead for group of Engineers responsible for implementing the International and Domestic data/IP network. Successfully executed and implemented complex solutions regarding Data products including IP, CPA, PIP, NNI, Public IP, NG911, VBNS, Frame Relay, ATM and MVIC. Developed, coordinated and executed 100+ organizational enhancements resulting in a 32% decrease in escalations, reduced intervals by an average of 12 BD and 12% increase of on-time percentages. Directed group by promoting professional development of each team member ensuring each was a highly qualified skillful Organizational SME. Chosen to serve on MESH Core Team tasked with integrating multiple L1 networks and provisioning systems into one user friendly GUI. Advanced MESH Core teams success by providing process and system requirements to IT subsequently improving the projects level of success. Serviced as Engineering, IT Development and Operations POC throughout the project life cycle. Assisted with departmental gain of IS9001 certification efforts as an Internal Auditor.

Richardson, Texas

Provisioned optical customer data circuits through order creation, design, engineering, coordination of local loop installation, operations to the circuit’s activation. Managed customer expectations, activities with sales, monitored/escalated milestones and tasked operations for all physical and software cross connects. Standardized and simplified procedures resulting in an overall interval decrease from 61 to 34 business days. Served as lead member of departmental local loop recovery team contributing to $32M in savings. Worked with Carrier Relations to resolve ASR ordering issues. Assisted Sales and Technical Consultants with complex customer design issues. Creator of procedural documentation contributing to ISO certification. Received a number of awards for outstanding customer service.

Nuclear Power EM