Keith Chaney Email & Phone Number

North Andover, Massachusetts

New England’s premier Sealcoating company

Lawrence, Massachusetts

Signage, custom embroidery, vinyl graphics and graphic design

Greater Boston Area

Change management consultant responsible for designing and implementing a structured change management strategy across State Street’s global business lines to drive successful business transformation outcomes.• Successfully established a culture of change across 30,000 person organization by building capability and integrating change management discipline into existing management practices and methodologies. Resulted in higher employee satisfaction, recognized in employee surveys.• Influenced APAC leader to implement new “Risk Excellence” tools with business teams to drive the adoption during difficult cultural transition. Resulted in global adoption of change management strategies.• Created a foundational program called “Meet Better” to address and improve managers ability to make meetings more efficient and effective. The initiative increased employee involvement and engagement.• Effectively coached senior management as they led their teams through cultural transitions resulting in changes to training, meeting practices, decision making capabilities, and communication strategies that increased employee adoption.• Conducted change management seminars and designed tools to assist managers and employees as they transitioned through cultural change events. • Developed and implemented newly designed global adoption and sustainability metrics to measure progress and achievement of desired program outcomes allowing for mid-course corrections.• Led cross functional team of Global Human Resources, Global Marketing, Communications, and Skills Training professionals to develop and execute integrated strategies to address people related resistance to change.

Greater Boston Area

Successfully managed Strategic Planning for five divisions ensuring enterprise-wide comprehension of division/agency goals and objectives resulting in a 50% decrease in customer wait times.• As senior leader managed 75+ employees and five divisions: Driver Control Unit, Medical Affairs, Interlock, Court Records, and Enforcement Services.• Served as lead facilitator and change agent for the Commonwealth of Massachusetts Transportation Change Management Round Table. • Created policies and procedures relating to the Registrar’s authority for suspensions, revocations, administrative hearings, and appeals of hearings resulting in a decrease in customer complaints. • Created new ideas for the exchange of information, programs, and agreements between the Registry of Motor Vehicles, courts, other states and federal agencies resulting in a more efficient process.• Resolved complex high-profile cases regarding an individual’s right to drive and interpreted changes to the Massachusetts General Laws.

Greater Boston Area

Responsible for Disparity Study, Logo Signs, Sponsor-A-Highway, Training and Inmate Labor programs and Change Agent Program.• Provided MassDOT and a number of additional partners with a complete, comprehensive, and legally supportable Disparity Study for the first time in ten years.• Identified and created new revenue sources through the implementation of Logo Sign fee structure resulting in $1million in annual revenue.• Crafted an innovative Sponsor-A-Highway plan to reallocate resources allowing for the reinstatement of previously eliminated services.• Proposed, created, and implemented an innovative shift from MassHighway labor force to inmate-based labor programs resulting in increased service and reduced cost to agency.• Applied a decade of cost-saving knowledge to rework state contracts for better efficiency.

Greater Boston Area

Coordinated Governor’s Human Resource strategy and developed policy for Executive Branch of Government.• Developed and implemented new management hiring process, reducing days from initial interview to start date by 60+ days.• Advised Governor of the Commonwealth of Massachusetts on senior level employment and termination decisions to ensure consistency throughout the Executive Branch of Government.• Facilitated background checks for statewide board and commission appointments reflective of the Governor’s strategic priorities.• Directed and advised senior leadership on criminal and tax background checks for senior level appointments.• Frequently performed as surrogate for the Governor including being spokesperson on his behalf to inform the public about new initiatives and policies.

Middleton, Massachusetts

Chief of StaffSuccessfully transformed troubled organization by reducing inmate lawsuits, implementing employee testing procedures for upward advancement resulting in increased morale.• Chaired Joint Labor Management Committee resulting in reduced external legal fees and administrative costs.• Responsible for managing $2.5 million in overtime budget.• Instructed staff on budgetary policies that resulted in first ever detailed departmental line item budget.