Keith Lefrancois
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Keith Lefrancois Email & Phone Number

Senior Technical Support Engineer NA at Tricentis
Location: Wareham, Massachusetts, United States 10 work roles 3 schools
1 work email found @tricentis.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Work email k****@tricentis.com
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Current company
Role
Senior Technical Support Engineer NA
Location
Wareham, Massachusetts, United States
Company size

Who is Keith Lefrancois? Overview

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Quick answer

Keith Lefrancois is listed as Senior Technical Support Engineer NA at Tricentis, a with 750 employees, based in Wareham, Massachusetts, United States. AeroLeads shows a work email signal at tricentis.com and a matched LinkedIn profile for Keith Lefrancois.

Keith Lefrancois previously worked as Owner at Bugbyte Computer Support and District Network Manager at Wareham Public Schools. Keith Lefrancois holds Bachelors In Progress, Network Technology from Capella University.

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klefrancois@tricentis.com
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Profile bio

About Keith Lefrancois

I have always been passionate about technology and computers. I started my professional career in the US Air Force. Right after I served my term, I got into a position being a bench technician. I found a job with Systech Retail Systems supporting POS systems in the field. Eventually getting laid off due the company restructuring, I took the opportunity to improve my skill set. I studied and got my A+ and Linux+ certifications, and enrolled in a vocational program for UNIX/Linux Network Administration. This helped my foundational knowledge and led to my next job with IBM as a technical support engineer for the Rational Clearcase product. After only a year in that position, I had excelled and been promoted to Senior Staff Support Engineer. I had become a mentor for new hires, developed a utility for running diagnostics on customer's systems (SCT, which is still used by IBM today), created a high-level white paper to help support engineers and customers on how to install and configure Clearcase on Linux (which is still in use today by IBM), and become the level 2 support escalation person to handle critical issues for TSE's. I worked for IBM for over 2.5 years, learning much about Clearcase, UNIX, Linux, Windows, and networks, but was presented with a new opportunity in my hometown. I was commuting 1.5 hours each way to work and missing out on much of my families events. I took a job in my town as the Network Manager for the school district. I was responsible for over 30 Linux servers, one Mac server, and a few Windows servers. My job was to maintain the network and servers, and improve performance. My performance was stellar for the almost 3 years I held the position, until the economy started to fail, and budget cuts had to be made. My position was outsourced to saved money and I was laid off. At this time, I am studying for the MCSA for Windows server in order to balance my networking knowledge.Specialties: Linux administration, desktop support, customer support, UNIX/Linux shell scripting, LAN networks, junior windows administration

Listed skills include Unix, Linux, Testing, Tcp/Ip, and 29 others.

Current workplace

Keith Lefrancois's current company

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Tricentis
Tricentis
Senior Technical Support Engineer NA
mountain view, california, united states
Website
Employees
750
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10 roles · 23 years

Keith Lefrancois work experience

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Senior Technical Support Engineer Na

Current

North America (Primarily), Global (Secondary)

Technical Support of North America for Neoload application.Tricentis (formerly Neotys) is the creator of Neoload, a performance and load testing tool. It can emulate realistic load on web applications to test front and backend servers. It allows the creation of simple or complex scripts to emulate real world customer transactions, and monitor servers involved in the process to correlate metrics and identify issues before they are a problem for production. Neoload is a leading industry solution to ensure you are ready for your business goes live in production.

Jan 2010 - Present

Owner

BugByte is a full computer service and support company. We offer remote computer support, as well as "Ask-an-Expert" email support calls for a more affordable option. BugByte offers tiered monthy support plans to fit your needs, including access to the member's Area for reviews, latest info, How-To's, and other great resources. Join the BugByte community free on the forums, and receive newsletters, latest threat info, and special deals on computers.

Aug 2009 - Jan 2010

District Network Manager

Wareham Public Schools

Responsible for administration of hybrid Linux and Windows server environmentAdministered Linux Samba/LDAP domainMaintained and improved shell scripts to automate server processes and user login configurationsSupported over 1500 Windows client computers (XP/Vista/Mac)Help implement Wireless LAN (WLAN) to connect all buildings' networks in districtManaged project for new district website and developed process for staff and teachers to create and update web pages on district websiteResponsible for all network and technology related issuesManaged DHCP/DNS/Firewall/Apache/Samba serversmaintained operation of 3 Mac iBook mobile carts (Mac OS X)

Aug 2006 - May 2009

Senior Staff Software Engineer

Ibm

All duties and responsibilities of Technical Support Engineer (below)Responsible for driving escalated issues from Level 2 TSE in order to resolve complex customer issuesCreated curriculum for advanced training to CAG Immersion programWrote whitepaper on IBM Rational Clearcase and Linux. This lead to a vastly decreased amount of problem tickets for Clearcase issues on the Linux platform, and is one of the most downloaded technical documents in all of IBM Rational. Developed System Collection Tool (SCT) that is a standard tool used to gather network, system, Clearcase, and hardware information from a customer's environment for the purpose in assisting in the troubleshooting process. Used worldwide throughout Rational Software Group. This has lead to a significant increase in resolution time as this has created a standard in system collection of data on various UNIX and Linux computers.Administrated a critical Linux server that stored customer data for escalated issues to engineering and developmentPart of the ISA project team (IBM Support Assistant) in which I helped create a Clearcase plugin to be used by external customers for the purposes of providing automated support resources and system collection for problem analysis.Mentored new hires with knowledge of Rational Clearcase, Windows/UNIX/Linux OS, and fundamental network concepts.Participated in the Baltic Beta management project. This project dealt with customer testing issues, testing pre-release of Clearcase 7.0, and reporting defects found by internal and external sources to development.Specialized in Linux/Clearcase issues as part of the Clearcase UNIX Core specialty team.

Jun 2005 - Aug 2006

Technical Support Engineer

Ibm

Provide customer support of Rational Clearcase softwareAnalyze and troubleshoot complex network and operating system issuesAbility to support all Windows 2K/XP, UNIX, and Linux (Red Hat/SuSE) operating systems (using A+, Linux+, and MCP certifications)Work in a high tech, team environmentWrite technical content in order to share solutions within team, and externally for customersMaintain networked servers in a multi-platform environment

Jan 2004 - Jun 2005

Sr. Technical Support Engineer

Ibm Rational Software Group
2004 - 2006 ~2 yrs

Instructor

Wareham School District

Led State-granted curriculum-based computer program for high school students, in which after completion of program, students were able to keep complete, self-built computer systems.Emphasis on teaching basics of personal computers and applying in real world

Sep 2002 - Jun 2003

Field Service Technician

Systech Retail Systems

Install, configure and troubleshoot various computer systems (Intel PCs, IBM 469x/468x, Windows 2K/XP, various POS peripherals).Created and distributed a CD that included all company critical manuals and programs to increase efficiency for technicians in the field, eliminating the need of lost mandatory program disks or manuals for all client accounts.Customer relations in support of various accounts including A&P, Footlocker, Christmas Tree Shop, and Payless Shoes.A+ CertificationLinux+ Certification MCP Windows 2K Certification Linux/UNIX Network Admin.Microsoft Windows (2K/XP/Vista)MCSA 2003 Cert. (in progress)Rational Clearcase/Clearquest

Jun 1999 - Mar 2003
Team & coworkers

Colleagues at Tricentis

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3 education records

Keith Lefrancois education

Bachelors In Progress, Network Technology

In progress. Only a few more classes till degree.

Vocation Certificate, Unix/Linux Networking

Boston Vet-Tech

Vocational program to understand basic fundamentals of UNIX and Linux networking, such as DNS, DHCP, TCP/IP, and apache technologies.

Certification, A+ And Microsoft Office

Sullivan And Cogliano

Training for A+ certification and Microsoft Office

FAQ

Frequently asked questions about Keith Lefrancois

Quick answers generated from the profile data available on this page.

What company does Keith Lefrancois work for?

Keith Lefrancois works for Tricentis.

What is Keith Lefrancois's role at Tricentis?

Keith Lefrancois is listed as Senior Technical Support Engineer NA at Tricentis.

What is Keith Lefrancois's email address?

AeroLeads has found 1 work email signal at @tricentis.com for Keith Lefrancois at Tricentis.

Where is Keith Lefrancois based?

Keith Lefrancois is based in Wareham, Massachusetts, United States while working with Tricentis.

What companies has Keith Lefrancois worked for?

Keith Lefrancois has worked for Tricentis, Bugbyte Computer Support, Wareham Public Schools, Ibm, and Ibm Rational Software Group.

Who are Keith Lefrancois's colleagues at Tricentis?

Keith Lefrancois's colleagues at Tricentis include Tomáš Kutý, Peng Wang, Vikash H., Nicoleta Valentina Voinea, and Johnson Nguyen.

How can I contact Keith Lefrancois?

You can use AeroLeads to view verified contact signals for Keith Lefrancois at Tricentis, including work email, phone, and LinkedIn data when available.

What schools did Keith Lefrancois attend?

Keith Lefrancois holds Bachelors In Progress, Network Technology from Capella University.

What skills is Keith Lefrancois known for?

Keith Lefrancois is listed with skills including Unix, Linux, Testing, Tcp/Ip, Apache, Shell Scripting, Technical Support, and Troubleshooting.

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