Keith Markwick Email & Phone Number

Walton Oaks

• The Agile Squads deliver high visibility, high ROI projects across categories in collaboration with the agile squad managers, category leaders and business unit leaders. This requires project management, problem.
• Provide global and regional category teams with analytics, RFP/RFQ/RFI content development, and business case building for sourcing execution
• Accelerate value delivery on key sourcing efforts in the pipeline by adding analytics, rigor and horsepower while utilizing a broad set of analysis capabilities
• Leverage agile principles and problem-solving frameworks to lead projects, provide structure and to provide recommendations on the approach for sourcing events
• Drive incremental value in current and future sourcing efforts by deploying critical thinking and problem-solving tools
• Collaborate with cross-functional team members and provide support to leadership on projects

Walton Oaks

• Identified, designed, and implemented multiple process improvements and automations for Global and EMEA across multiple spend categories to meet legal, compliance and business needs, enabling working capital benefits.
• Reduced purchase violations from 5% to a consistent <1% as part of a project team delivering awareness campaigns and process improvements such as mandatory requisitioner training
• Led weekly project meetings to successfully transition existing EMEA Procure To Pay processes to new global processes as part of the global digital transformation
• Identified >$1 million non-compliant spend in Israel. Drove awareness with leadership and influenced local stakeholders to transition to compliant processes, demonstrating inclusion by addressing specific local concerns
• Acted as continuous process improvement agent, identifying, and implementing multiple process improvements and automations using SharePoint and Microsoft Power Platform suite. Built Power BI dashboards to empower.
• Improved KPI for PO Payment Terms change requests from ~12 days to <2 days through automation and influencing Procurement Operations to adopt improved ways of working

Brighton, England, United Kingdom

• Supported the EMEA Procurement team with training, systems access, onboarding, and application and compliance support* Process mapping, standard work documentation writing, training, and coaching * SharePoint Site.
• Awarded Q1 2021 EMEA Distinguished Performance Award for closing long-standing audit gap by designing and implementing Non-Disclosure Agreement and Certificate of Insurance collection and renewal processes using.
• Created, owned, and maintained multiple Procurement SharePoint sites to support buyers and stakeholders and provide easy access to training, forms, systems and business analytics
• Responsible for reviewing and updating all Procurement training documentation, standard works, forms and supporting documentation
• Implemented onboarding for Procurement to ensure all new starters have the correct systems access and receive a 1-1 on processes and compliance
• Technical approver for SAP roles. Maintained Buyer Table for PO approval workflows

Brighton, England, United Kingdom

• Process mapped all Procurement P2P processes and wrote >120k words of detailed process documentation to support the project team’s successful migration of Procurement Operations
• Managed the solicitation of GDPR contract addenda from impacted EMEA and global vendors, achieving 98% of vendors with signed mutually agreeable contract terms by GDPR deadline
• Mapped EMEA bidding compliance process and developed K2 solution to replace manual forms

Brighton And Hove, England, United Kingdom

- Delivered excellent customer service and efficiently processed applications to over 60 customers a day face to face within the parking department- Fast and accurate data entry- Working in an often challenging environment, used discretion to diffuse potentially volatile situations while simultaneously finding alternative solutions

Brighton And Hove, England, United Kingdom

- Achieved results in the top 15% of 250 employees in key metrics such as customer feedback, call handling time, sales offer rate and value generation- Maintained a 100% security, quality and compliance adherence rate- Provided professional but personal customer service to a very diverse portfolio of personal and corporate UK and International credit and.

Brighton And Hove, England, United Kingdom

Provided 2nd line support for ADAM, the main legacy system that is used throughout the company and handles every aspect of the business including but not limited to suppliers, stock, products, customers, orders, deliveries, finance and accounting.- Recognised a need to monitor ageing orders and led warehouse managers to adopt a new process, greatly.

Eastbourne, England, United Kingdom

- Incidence management via ticket, email and telephone to internal and external clients for multiple applications including web portals, CRM systems and mobile apps- Supported transition to CRM system with UAT, system set-up and bug reports- Created numerous training documents and implemented a OneNote information guide that was adopted throughout the.

Brighton And Hove, England, United Kingdom

- Documented all Oracle Discoverer, SQL and Microsoft Access database MIS used throughout the company- Sustaining a methodical, analytical approach I identified redundant and duplicate reports and re-wrote them to comply with newly developed reporting hierarchies

Eastbourne, England, United Kingdom

- Database administration for the main referral and employee assistance programme database- Incidence management via ticket, email, and telephone to internal and external clients for multiple applications including web portals, CRM systems and mobile apps- General office administration, such as updating client-facing forms, using Microsoft Office suite of.

Brighton And Hove, England, United Kingdom

Absolute Brighton was an internet TV / video channel and online magazine. A guide to Brighton and Hove, East Sussex, UK with listings of bars, hotels, clubs, shops, restaurants, and videos of exclusive events.- Helped build absolutebrighton.tv using html, CSS, PHP, flash and JavaScript. This was during the infancy of professional websites and streaming.

Brighton And Hove, England, United Kingdom

- Private guitar tuition to individuals and groups and to children in several local schools- Website design and management of web hosting and domain name allocation- Proactively contacted a local teacher and volunteered to support with lessons, which lead to paid tuition in schools- Collaborated with a local church to teach and coach local teenagers to.

Brighton And Hove, England, United Kingdom

- Implemented call forecasting and scheduling for a busy call center with over 30 representatives, resolving point of sale queries and actions from establishments, banks, and engineers- Generated regional and global data analytics for establishment and cardmember services to enable teams to prioritise workloads and gain insights on key drivers of queries.

Brighton And Hove, England, United Kingdom

- Delivered regular KPI and SLA reporting for Establishment and Cardmember Services throughout EMEA using Microsoft Excel, Access, SQL and VBA- Spotted a need and developed an app to automate downloading of mainframe reports to facilitate efficient reporting on Cardmember open cases in EMEA- Implemented multiple Establishment Services reporting databases.

Brighton And Hove, England, United Kingdom

- Provided SME and process support within a project team to proactively add American Express to point of sale machines during the implementation of chip and pin in UK- Led SLA discussions with the main UK high street banks to resolve issues and identify opportunities in the card transaction

Brighton And Hove, England, United Kingdom

- Timely and accurate resolution of cardmember disputes, chargebacks and chargeback comebacks related to airline transactions in EMEA

Brighton And Hove, England, United Kingdom

- Responsible for ensuring hundreds of $ millions of EMEA airline carriers were paid correctly and on time for American Express transactions- Worked closely with treasury, reconciliations, financial control, and local banks to resolve late payments and other payment queries- Met SLA for set-up and maintenance of airline accounts in the main database- Sent.

Customer Service Level 2 Lao, Customer Service

Learn to deliver excellent customer service Increase awareness of understanding and meeting customers’ needs Giving a great customer.

Ocr Level 2 Certificate In It User Skills (Itq), It User Skills

o Word processing o Spreadsheets o Using email and the Internet o Personal information management o Using collaborative technology and.

Gcse'S, English Lang, English Lit, Maths, Science (Double), Business Studies, Integrated Humanities