Keith Mcmahon Email & Phone Number

We are a multi-disciplinary consultancy group possessing a broad spectrum of high caliber expertise in Sales & Business Development, Service Operations and Management Systems. Established in 2011, Our goal is to provide intelligent solutions supporting our client's core business at a reduced cost, resulting in greater efficiencies and profitability. We offer the best and most versatile business solutions by combining human experience with proven methods of success.

Network Si is part of the Ellickson Engineering group of companies and I am worked with my colleagues in the Helpdesk Service Operations team to improve workflow and contract management.

Following on from my multi focus role as Executive Manager I worked with a new dedicated focus as Commercial Manager.My role was to develop and manage appropriate Commercial Sales Strategies to win and retain quality Service Customers, to achieve maximum revenue management results. I actively lead and managed the Commercial Sales team in all activities from prospect identification, research and initial approach and my Sales and MRO expertise covers all bid management activities; high level programming, costing/estimating, risk analysis, tender document configuration, pre and post bid submission preparations, contract negotiation, project set-up and project kick-off.

Provision of high quality health and safety training & coaching services to all employees of Ellickson Engineering.Development, promotion and presentation of specific training courses appropriate and customised to business needs - across all levels of the organisation from Senior Management to individual staff members.Preparation of comprehensive Safety Statements/ Risk Assessments/ Method Statements, etc. for multitude of operating environments across a broad range of industry sectors.Completion of comprehensive accident & incident investigation process - incorporating witness statements, corrective action strategies, etc; Co-ordination, completion and drafting of thorough activity specific 'H&S' audit reports (encompassing all Management based safety related systems of a particular department) thus guaranteeing statutory compliance requirements - including post reviews with management team members for corrective action & prioritisation requirements/ percentage compliance data, etc.Development of Site Specific Health & Safety Plans for all Construction based activities - in accordance with Safety, Health & Welfare At Work Act 2005, Construction Regulations '06/ Work At Height Regulations '06/ (General Application) Regulations '07, etc.I have also developed training and supporting manuals for Managers, Supervisors and Operatives for Health & Safety:- Safety Training for Managers & Supervisors- Line Manager & Technician Engineer Total Engineering Safety Manual- Engineering Safety Handbook- TOOL BOX TALKS: A YEAR’S WORTH OF SAFETY SUBJECTS Line Managers Training Volume

As part of our employee development programme I have developed, written and delivered the following training courses:- New Supervisor - The First Six Months- Problem Solving- Managing Conflict for Managers- Hiring and Firing- Employee Appraisals- Communication Essentials for Managers- Delegation: Setting Work Priorities & Monitoring- Team Building- Decision Making- Leadership- Motivation- Business Writing Skills- Communication Essentials- Customer Service- Dealing with Difficult People- Managing Conflict- Problem Solving- Running Effective Meetings- Stress Management- Time Management- Budgeting- Finance- Negotiation- Project Management- Team Building- Training The Trainer- Safety Training for Managers & Supervisors

My role as Executive Manager was to develop a lean operating service centre for the Ellickson Engineering Company in advance of the pending economic recession.I achieved this through lean, efficient and more cost effective work flow process. I developed key metrics and dashboards representing each activity and initially focused on the loss leaders before apply an entirely new code of practice to the operation. This new Code of Practise was built around customer service and customer retention, with probably the single most important element of that being continuous electronic updates being sent to the customer regarding arrival of engineer, repairs carried out, further works needed.Within a year every service operative, engineer or adminisitrative was trained and motivated to act like a salesperson and capture the maximum revenue from each customer interaction.Through this system we have a 70% conversion rate for quotes, which is extremely high,but with the system model "QuickQuoter" having been developed the average time to generate a quote is 3 minutes. This is undoubtedly one of the key success for Ellickson Engineering that has helped us weather the economic downturn.Key successes were 50-55% reduction in operation costs, a tri-fold increase in the sales pipeline with input from sales, admin and field engineers with 70% conversion rate, a 50% reduction in DSO and a vastly improved customer focus ethos.Having now developed, trialled and tested this new service operation system and found that it robust, adaptable and requiring little more that care-taker management I am excited to move onto my new roles within the Ellickson Group of Companies.

Responsible for Pre-Engineered New Lift Sales for the Republic of Ireland.Succeeded in streamlining operations and driving growth for ThyssenKrupp in Ireland. Managed the daily sales processes, key accounts management and profit guarding. Managed the technical sales liaison where a contract advances from negotiation and award stage to technical implementation.Had an immediate impact on business growth for ThyssenKrupp, given my long established relationship with decision makers and influencers within the construction industry (Architects, Consultant Engineers, Developers etc).Secured the multi-million euro sub-contract for the supply and installation of all elevators and escalators for Ireland's largest Infrastructure project (Pier D Dublin - Airport).

I was employed by ADT Fire & Security's sister company Alarm Control Centre (ACE). My role was to develop the business and to exploit all opportunities for increasing revenue.Responsible for over 140 Accounts ensuring their ongoing satisfaction with the service. I identified their needs in relation to technical services, documentation and sales materials. To meet their end-users needs I developed technical documents for their engineers, documentation for their administration department and sales brochures and pamphlets for their customers. Turned around the connection rate from an aggregate negative to an aggregate positive.Introduced new services for our customers including Lift Monitoring and GSM asset tracking; I secured major accounts with Plant Hire and Multinational Construction Companies.

Cert, Electronics & Telecommunications

Leaving Cert, Honours: Math, Physics, Biology, Chemistry, French

Education record

Nebosh, International Health & Safety

Activities and Societies: NEBOSH, IOSH