Keith A. Mcquaid Email & Phone Number

New York Area

Security Mutual Life Insurance Company of New York02 / 2017 – PresentSecond Vice President, Head of Claims 06 / 2015 – 02/2017 Assistant Vice President, Head of Claims• Leads, plans, and directs claims personnel with product oversight of individual and group life, waiver of premium, accident & health, and terminal & critical illnesses claims as well as reinsurance recoverable processes • Manages and leads all aspects of claim operations within the SML organization including service, quality, and claim management through effective leadership and oversight• Manages and leads reinsurance recoverable processes to ensure prompt and accurate receipt of pending receipts• Manages and leads departmental quality assurance program to ensure attainment of performance standards• Manages and leads departmental dashboard execution to ensure compliance with identified metric priorities • Defines local core priorities and ensures execution on initiatives and alignment with internal key stakeholders• Participates in planning, development, and implementation of strategic and operating plans• Leads talent development initiatives within unit to ensure the right skills and competencies are in place to meet the business goals• Responsible for staffing, coaching, developing, and monitoring the performance management of all direct and indirect reports• Responsible for annual budget submissions to ensure adequate resources are planned and executed • Through proper management of resources, workflow, and segmentation of workload, responsible for delivering consistent and predictable customer and block results

New York Area

Assistant Vice PresidentIndividual & Group Life & DisabilityLife, Waiver of Premium, STD (NY DBL & NJ TDB), LTD• Manages the fair, accurate, timely, and cost effective adjudication and processing of all claims; ensures accuracy and proper maintenance of records• Establishes and maintains procedures to assure that claim processing and reporting are in compliance with all legal and tax reporting requirements• Ensures that all aspects of reinsurance relating to the processing of claims are performed accurately and on a timely basis, including timely recoveries of reinsured claim amounts and reimbursable expenses• Manages Claims department budgets and expenses• Represents the company on legal matters involving claims, including depositions and court trials. Oversees the management of contestable and complex claims• Oversees the recruitment, training, development and performance management of Claims department staff• Negotiates, develops, and maintains key relationships with vendors, reinsurers, and third-party administrators

Greater Atlanta Area

• Lead, planned and directed a unit of 50+ staff in a Long-term Disability claim organization to achieve the Group Insurance strategic imperatives; oversight of others in effectively and efficiently managing claims, provided leadership expertise, and maintained good policyholder/client relationship• Managed and lead all aspects of claims management within Atlanta's Long-Term Disability organization including service, quality, and claim management through effective leadership and oversight• Defined local LTD core division priorities and collaborates across Group Insurance to ensure execution on initiatives and alignment with internal key stakeholders• Participated in planning, development, and implementation of strategic and operating plans• Served as executive resource to subordinates and others in organization for disability management• Served as the business owner for key local LTD initiatives to improve business performance and implement process improvements• Lead talent development initiatives within unit to ensure the right skills and competencies are in place to meet the business goals• Worked closely with Account Managers and Sales personnel• Responsible for staffing, coaching, developing, and monitoring the performance management of all direct and indirect reports• Through proper management of resources, workflow, and segmentation of workload, responsible for delivering consistent and predictable customer and block results• Responsible for the identification and implementation of strategic initiatives for disability claim management, enhancements of the disability product and for improving procedures for LTD claim management

Greater Atlanta Area

Oversight of cross locational teams (in Atlanta, GA and Omaha, NE) comprised of technical experts responsible for the following:• Evaluation and review of new claims, determining if criteria warranting a pre-existing investigation exists, recommending pre-ex investigation actions, setting initial direction for record requests, vocational rehabilitation referrals, and other referrals/requests as needed• Completion of triage actions including assessing claims to determine complexity, evaluating relevant factors and re-assigning claims as appropriate • Completion of validation reviews on open files including evaluating prior actions taken and either validating those actions or recommending an alternative course or claim path direction • Resets claim direction when needed, provides feedback to the Benefit Specialists on next actions and why they would be taken, advises on complex claim scenarios, performs Federal Insurance Contributions Act (FICA) adjustments, and may mentor or advise team members on complex award calculations • Analysis and documentation of validation review findings. Reports findings to executive leadership as needed • Transfer of integrated claims in a timely manner • Sharing of technical knowledge with novice staff and advising on complex claim actions and award calculations • Participatation in project reviews and record updates as directed

Los Angels Ca, Louisville Ky, Houston Tx, Washington Dc, Montgomery Al, Atl Ga

• Lead, planned and directed disability claims operations at the Washington, DC, Montgomery, AL, and Atlanta, GA Dept. of Veterans Affairs regional offices. Operational oversight included progressively increasing responsibility and staffing levels (ranging from 103 to 323 personnel) dedicated to efficient disability claim organization to meet/exceed established target proficiency levels• Managed and lead all aspects of claims management within the compensation and pension departments of three VA regional office organizations including service, quality, and claim management through effective leadership and technical expertise• Defined local core division priorities and collaborated across the agency to ensure execution on initiatives and alignment with internal key stakeholders• Participated in planning, development, and implementation of strategic and operating plans