Windows, VMware and ERP Administration• Management and maintenance of 100+ Windows servers (2003/2008R2)o OS troubleshootingo Application installation and upgradeso Maintenance tasks as required• Automation of maintenance tasks via scripting• Management and maintenance of 9 VMHosts and 3 vCenter servers (VMware 5.5)• Responsible for maintaining backup infrastructureo ArcServeo VEEAM• SAP administrationo SAP maintenance tasks and troubleshootingo User management o Authorization and Profile management• Work with 3rd party network support team to configure network equipment and resolve outages• Maintain Active Directory, Users, Groups, Sites, and Trusts in 2 primary domains• Manage and maintain GPO• Manage and maintain DNS, DHCP and CA infrastructure • Troubleshoot Network, OS, and Application in N-tier architecture• Implementation and management of Synology NAS devices

• Part of a team of Technical Leads responsible for design, deployment, and maintenance of 3rd Party applications • Primary ODOT resource responsible for implementation and maintenance of 12 enterprise systems• Responsible for working with Business to determine needs and requirements for new 3rd party applications• Worked with other functional teams to develop and implement system architecture required for successful implementation of 3rd party applications• Managed and maintain Windows Server 2008R2 application servers• Served as liaison between not only Business and IT, but between various teams within the IT department• Troubleshoot Network, OS, and Application in N-tier architecture• Worked with Project Management to document application lifecycle, including:o System Architecture and Design documentso Ports and Protocol diagramso Physical architecture diagramso Deployment process documentationo Installation and Support documentation

• Worked directly with Elmer’s associates, providing onsite IT support and consulting in all areas of IT in a Windows XP, Windows 7, Server 2003, and Server 2008 environment • Developed and deployed automatic printer mapping scheme • Managed corporate Web filters• Developed Window 7 deployment image• Managed Migration from Windows XP to Windows 7• Managed Ghost, Communicator, and WSUS servers• Lead Group Policy Administrator• Assisted in the design and configuration of office infrastructure due to relocation• Provided support and managed users working with Mac OS X • Provided support remotely to users in China, Canada, and U.S. using Remote Desktop and GoToAssist• Supported various client applications including Outlook 2007, SAP, Office 2003 -2007, Adobe CS3-CS4, Adobe Reader• Designed and implemented Active Directory accounts and groups• Manage computer and account access to domain resources• Researched and tested new hardware and software standards in order to expand IT capabilities• Used Symantec Ghost to image computers for test, training, and production• Troubleshoot hardware, software, and networking issues, including peripherals• Designed and maintained company intranet site• Compiled and maintained IT hardware inventories• Used Marval ticketing software in SLA management• Managed deployment and conversion from Symantec environment to Sophos environment• Designed, developed, and deployed touch-screen kiosk devices for use as phone directories and commercial repositories

Work directly with Elmer's associates, providing onsite IT support and consulting in all areas of IT in a primarily Windows XP and Server 2003 environment to Elmer's Products corporate office.Provide support and manage users working with Mac OS X. Provide support remotely to users in China, Canada, and US using Remote Desktop and GoToAssist.Support various client applications including Outlook 2007, SAP, Office 2003 -2007, Adobe CS3-CS4, Adobe Reader,Design and implement Active Directory accounts and groups. Manage computer and account access to domain resources. Assisted implementation of Elmer's corporate wireless network transition from WEP to WPA-Enterprise security with encryption. Research and test new hardware and software standards in order to expand IT capabilities. Use Symantec Ghost to image computers for test, training and production.Troubleshoot hardware, software and networking issues, including peripheralsDesign and maintain company intranet siteCompile and maintain IT hardware inventories.

• Planned, scheduled, and directed division assignments• Witnessed, verified, and inspected assignments• Coordinated work schedules• Counseled peer and junior employees• Ensured adherence to programs and protocols• Trained new employees• Supervised employees as a front line supervisor• Completed 8 years of service, achieving the rank of Staff Sergeant