Keith Metcalfe Email and Phone Number
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I'm a builder of people, teams and companies. My viewpoints have formed from direct leadership roles in IT, technical support, software sales, implementation and training services. This experience led me to a belief that transformative companies are 'customer' vs 'product or marketing' focussed. It has also taught me that our key asset in life is the relationships that we build along the way. I'm particularly proud of seeing the people that I've worked with grow, perform and advance their careers.-25+ years of experience on both the technical and business sides of the enterprise software industry-20+ years of experience building remote and local teams in the main tenets of technology (ie Support/Services/Sales/Development/Channel)-I started approaching businesses in ‘95 with 9800 baud rate modems and the message that every business was going to become a technology company....Experience includes:-SAAS- Provided my first customer SAAS solution 14yrs ago...it made a lot of sense then and more sense now.-Corporate data governance and analytics design-Hiring top talent-Public speaking -Field and inside sales/support/training/services leadership-New product GTM strategy (3 times and counting)-Creating financial growth models and managing P/L-Product evangelist-International expansion-Investor fund raising (Seed, Series A, Private Equity)-Board governance-Category Design
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PresidentAcorn Mar 2023 - PresentCanberra, Act, AuI lead our worldwide focus on customers. This includes our promise makers (sales) and promise keepers (customer success and services). We're getting the word out on how organizations can link learning to performance. We believe companies can help people become better versions of themselves. Assessments/Competency/Proficiencies/Workflow automation underpinned by a foundational LMS serve internal and external stakeholders is what we do. We aim to do it well and help our project sponsors succeed.
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FounderGrowth Builders Inc Sep 2022 - PresentIndependent advisor working with brave founders on growth strategies. Expertise includes: category design, new market entry (geographic and product expansion), sales, marketing, support, services, board development and fund raising (seed/seriesA/PE).
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Strategic AdvisorSign In Enterprise (Formerly Traction Guest) Jan 2022 - Sep 2022Burnaby, British Columbia, Ca -
Chief Executive OfficerSign In Enterprise (Formerly Traction Guest) Dec 2017 - Dec 2021Burnaby, British Columbia, CaWe’ve quickly emerged as a leading developer of cloud-based visitor management systems (VMS) which make hosting visitors effortless, memorable, and safe. Traction Guest is used by enterprises on five continents in dozens of industries. Our team is proud of the following accomplishments:-International presence-Canada, US, UK -Customer Satisfaction-G2 (VMS Momentum Leader), Capterra (#1 Customer Success in VMS)-Industry Recognition-Forbes Cloud 100 (2019), Stevies Award (2019), Deloitte Fast 50 (Emerging 2020), Canadian Business Excellence Award (2020), Deloitte Fast 50 (5th fastest in Canada 2021), Globe and Mail Top Companies Award (69th fastest in 2022)-Community Engagement-GuestForGood, 1%, Bcorp -Investors and Advisors-PSG, Bessemer Venture Partners, Salesforce Ventures, Traction On Demand
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Managing DirectorSign In Enterprise (Formerly Traction Guest) Jan 2016 - Dec 2017Burnaby, British Columbia, CaThe objective was to take an idea from the startup to growth stage. This included; moving from our first customer to many, building the growth model; hiring the team; and securing a round of outside investment that would move us past incubation to a high growth company.
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Vp Of Products-Go To MarketTraction On Demand May 2015 - Jan 2016Burnaby, British Columbia, CaWe set out to prove that an incubator model could spawn new product companies from a fast growth services company. I led the charge on the; go to market analysis, sales and support strategy that would get these new product companies ready to run on their own. The rest is history. -
Vp Of Data IntelligenceTraction On Demand Apr 2014 - May 2015Burnaby, British Columbia, CaI led Traction's data GTM with a team focussed on:-Salesforce Data integration and migration projects-Data Governance and data cleansing efforts-Business intelligence and analytics projectsMy responsibilities included vendor relationships, team leadership, public speaking engagements and executive project sponsorship.
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Vp Of Sales/MarketingWci Data Solutions Sep 2009 - Mar 2014Plano, Tx, UsLeader of the customer engagement and BI best practices, I regularly evaluated the vendor marketplace and advised clients on the current and future direction of business intelligence software providers. -In first full year, increased SAP resell 400% and nominated as the top NA SAP BI partner (repeated in the following year).-Established NA coverage model via the new Vancouver location (recruiting, office etc), secured and staffed Philadelphia (eastern office), and remotely managed resources in the central office (Dallas). -Took two spinoffs (www.instantaccessbi.com, www.toreodata.com) from inception to 40 paying companies in 9mths (including pricing, marketing, sales model).-Established WCI community Youtube strategy via www.youtube.com/wciconsulting (within 2 years 500+ subscribers, 150k+views)-Co authored ‘BI end user adoption’ whitepaper with The Data Warehouse Institute (TDWI).-Managed our vendor partner relationships (including participating in various Partner Advisory Boards) -
District Sales ManagerSap Mar 2008 - Sep 2009Walldorf, Bw, DeLed a team of enterprise software sales executives. Quarterly business execution included such efforts as; marketing collaboration/creation, executive alignment visits, margin negotiation, conflict resolution and VAR partner promotion. I made regular customer visits in the field to build relationships and map out on premise and on demand (SAAS) technology solutions.-Reconstructed a team by hiring 5 new account executives mid 2008, and in 6 months time, posted the highest q4 revenue and entered 2009 with the largest pipe for 5 sales teams-Winner of multiple top team revenue awards -A member of SAP's Top 5% Talent program -
Corporate Account ManagerBusiness Objects Apr 2006 - Mar 2008Newtown Square, Pennsylvania , UsFind prospects and move them through the purchase cycle, coordinate internal resources, regional system integrators, and ultimately negotiate/interact with 'C' and 'V' suite executives.-Within 9 months of joining the team, selected as the Western Region Q1'07 MVP (190% of quota).-Q1'07 Western Region winner of the 'Software as a Service' sales award.-First member of the Great Lakes team to reach President's club and the top rep for license/training quota FY 2007-100% forecast accuracy-5 consecutive quarters of hitting quarterly commit-Saw one of my VAR partners move from silver to gold within 12mths of executing on a strategic sales approach together-Sponsored 'raving fan' CIO to attend annual Sales Kickoff to present 'What Executives expect from their Account Execs'-Member of the Business Objects Top 5% Talent Program -
Senior Manager-Top Tier Technical Support ProgramsBusiness Objects Sep 2004 - May 2006Newtown Square, Pennsylvania , UsThis $5.6 million (annual maintenance revenues) business was labeled as a key program that would differentiate our company. I led a team of 48 in 3 different cities. I acted as the key contact for selling the value proposition for the program. As a result, this included training maintenance and outside sales executives as well as directly interacting with customers. I also reviewed/negotiated contract agreements and provided approvals for the sales team.-Created the first profit/loss model for our business unit and through analysis was able to see key increases in the profit margin for our line of business-Over the span of my term we were able to increase 'top box' customer satisfaction well over 30%-Recognized as one of the key leaders for on and offsite customer escalations
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Team Manager-Elite Technical Support (Acquired By Business Objects)Crystal Decisions 2002 - 2004Vancouver, CaCo-led the Pacific-North American team (team of 20) toward industry leading support for a number of Fortune 500 companies across the world. -
Team Leader-Web/Dev Technologies (2000-2001), Enterprise Core (2001-2002)Crystal Decisions Inc. (Formerly Seagate Software Inc.) 2000 - 2002Led 10 support developers who were responsible for doing OEM integration projects using programming languages such as Microsoft Visualstudio.net, Visual Basic, and ASP.
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Internal Applications Project ManagerSeagate Software 1999 - 2000Responsible for the identification and implementation of operational changes to applications and hardware infrastructure for a call center that consisted of more than 200 representatives in 5 different call centers around the world.
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Financial Investment Analyst AssociateOdlum Brown Limited 1998 - 2000Vancouver, Bc, CaResponsible for financial research assistance with key analysts that led to the valuation of public companies. -Canadian Securites Course-Certified Financial Analyst CFA (level 1) -
Executive Technology AssistantApplied Communications Inc. (Singapore) Pte. Ltd. 1997 - 1997Worked in direct accordance with the Managing Director, Vice-President and Associate Legal Counsel on a number of technology projects.
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Team Leader/Business AdvisorInnovation, Science And Economic Development / Innovation, Sciences Et Développement Économique 1995 - 1996Ottawa, On, CaIn 1995, the government gave us the dubious task of evangelizing the benefits of the internet and technology for businesses (this was not an easy mission back then). I led a team of 8 advisors on how to improve communications, marketing, sales, and support services using the Internet and its related resources.
Keith Metcalfe Skills
Keith Metcalfe Education Details
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University Of VictoriaInternational Business -
National Sun Yat-Sen UniversityInternational Business Management
Frequently Asked Questions about Keith Metcalfe
What company does Keith Metcalfe work for?
Keith Metcalfe works for Acorn
What is Keith Metcalfe's role at the current company?
Keith Metcalfe's current role is Uncovering the link between LEARNING and PERFORMANCE.
What is Keith Metcalfe's email address?
Keith Metcalfe's email address is ke****@****ail.com
What is Keith Metcalfe's direct phone number?
Keith Metcalfe's direct phone number is +160476*****
What schools did Keith Metcalfe attend?
Keith Metcalfe attended University Of Victoria, National Sun Yat-Sen University.
What are some of Keith Metcalfe's interests?
Keith Metcalfe has interest in Financial And Equity Market Research, Guitar, Fly Fishing (And Fly Tieing), Distance Road Cycling, Running, My Boys (Ethan And Noah), Entrepreneurial Endeavours.
What skills is Keith Metcalfe known for?
Keith Metcalfe has skills like Business Intelligence, Enterprise Software, Saas, Cloud Computing, Business Objects, Strategy, Sales Process, Salesforce.com, Management, Crm, Leadership, Go To Market Strategy.
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