Keith Mitchell Email & Phone Number

Christchurch, Canterbury, New Zealand

Helping companies grow internationally, bigger, better, faster for the good of New Zealand.• Developing and retaining relationships with key customer stakeholders, NZTE global team and external support agencies.• Open discovery to understand the key strengths, weaknesses, opportunities and threats of New Zealand export companies within my portfolio.• Connecting customers to people and services identified as being able to assist their international growth.• Planning and delivery of valuable and impactful work programmes tailored to support customer export capability.• Coach and challenge customers where necessary to assist them in discovery of their true requirements to be successful.• Manage customer oversight across the organisations global team and ensure all customer data is accurate and up to date.• Ensuring that customers gain great outcomes and a seamless customer experience through their partnership with NZTE.

Christchurch, New Zealand

Establishing an maintaining positive communication channels with global brands, partners and suppliersCoaching the regional account managers on the use of companies’ systems for effective account management engagementLead global account interactions on service delivery issues that have not been resolved at a regional level Establishing reporting platforms and templates for external account management meetings

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Building the Middle East Unit up to be a self-supporting and viable entity taking the business from an effective start up to a profitable entity within 2 years.• Identifying and developing new business opportunities for the company across the Middle East region.• Focus on developing long term partnerships with clients, understanding their needs and working alongside them to achieve timely results.• Developing and maintaining partner and supplier relationships that enhanced the business offering.• Ensuring legal compliance of the Middle East Entity• Building and managing a team of four engineers and 1 sales consultant. As a new entityI was responsible for creating localized versions of company processes and procedures.• Project Managing the roll out of Reivernet’s Service to contracted clients• Training Reivernet’s partners on the service USP’s, software management and installation processes to ensure effective roll-outs in a Hotel environment as well as on-going account management.• Developing the use of Autotask as the companies dedicated CRM tool and training global team on the use of this software.• Maintaining internal reporting

Meeting with Key Customer Stakeholders to assist with improving the Internet delivery across their Hotel Brand and ensure compliance with the customers brand standards.• Developing and maintaining relationships with key partners who could assist us with rolling out large scale projects in short timeframes• Project managing the National roll out of Reivernet’s service to 20 properties nationally within a 3 month timeframe.• Development of the company’s hotel training program for effective internet delivery, support and how to meet guest satisfaction.

Poupou Huia To Reo, Te Reo Maori, Level 4

Certificate in Māori protocol and language for use in the home.

Bed (Hons), Physical Education