- Leading the Burnsville, MN PPG location in maximizing profits and sales by exceeding expectations of our pro and DIY customers during every transaction and interaction. - Responsible for cost control and maximization of ROI through the balance of inventory turns and in-stock position to meet customer immediate project needs and future project forecast trends.- Color matching, product recommendation and draw down preparation for project design process.

- Daily leadership of the Pro Sales Desk, Lumber, Paint, Electrical, Hardware and Tool departments.- Interviewing, staff selection/hiring and HR policy administration for all department associates in the 6 departments listed above.- Customer service and solving escalated customer issues at the Customer Service desk.- Opening and closing operational tasks and reporting.

Corporate level operations manager with 19 years experience in policy, procedure and vendor management for a 100+ location retail chain.

Budget, manage and monitor the corporate operations department for a 106-store retail chain with net sales of over $600M annually.• Analyze, negotiate and implement cost savings for support programs, including armored car service (reduced $75K/year) and uniform / mat service (reduced $40K/year). • Created original policy platform and maintained policy updates for the corporate Standard Operations Policy (SOP) Program.• Led retail channel project design and implementation of cross-channel “Free Ship to Store” and “Buy online and Pickup in Store” programs.• Implemented and managed internal retail store help desk software program that provided store management a one-stop help request, regardless of department. This resulted in 24-48 hour average turnaround solution time on store related issues.• Coordinate a consolidated parts program to reduce company inventory by 40% while maintaining customer satisfaction levels. • Expand and overhaul retail parts and service area by adding in-field training, an annual vendor conference, and setting minimum standards that brought consistency to the program and increase productivity by 30%. • Project Lead for design and implementation of a web-based customer survey program in partnership with Opinion Lab. Customer feedback to stores improved to a 0-72 hour window versus the previous quarterly mystery shop program. • Co-chair the Gift Card Implementation Committee, successfully initiating and implementing the retail chain gift card program.• Successfully manage and improve operations as Store Manager at four retail locations, both new store and underperforming stores. Turned around an underperforming store, producing two consecutive years of 50% net sales increases at a location previously experiencing a multiple year sales decline.• Implement corporate customer service policies and procedures, reducing unresolved customer issues by 50% prior to reaching the corporate office level.

Overall responsibilty of Northern Tool retail stores.Volume of $4M to $7M.