Keith Morgan Email & Phone Number

Los Angeles, CA, US

• Exceeded goals related to total store sales and profitability, resulting in monthly sales between $700,000 to $1,000,000.
• Reviewed and interpreted Profit and Loss reports to identify profitable growth margins in products.
• Oversaw, developed, and managed a team of 10+ managers and 40+ associates in a union environment, focusing on the division of responsibilities management.
• Created a selling environment fostering product knowledge and delivering outstanding customer… Show more
• Created a selling environment fostering product knowledge and delivering outstanding customer experiences.
• Managed all internal HR responsibilities, including conducting Performance Improvement Plans, Performance Reviews, weekly 1:1 meetings, and developing and implementing strategies for internal promotions. Show less

Los Angeles Metropolitan Area

• Consistently exceeded individual sales goals and key performance indicators.
• Diligently upheld high standards of visual merchandising, ensuring that products were displayed attractively and in accordance with brand guidelines. Maintained a clean and organized store environment to enhance the.
• Played an active role as a member of the Return Merchandising Authorization Team.
• Delivered high levels of customer satisfaction by promptly and effectively… Show more
• Delivered high levels of customer satisfaction by promptly and effectively resolving inquiries.
• Collaborated with the Store Manager to train and develop store associates, driving them to surpass set goals. Show less

Rosemont, IL

• Demonstrated adeptness in navigating an evolving luxury fashion retail environment, embracing change, and exhibiting flexibility.
• Managed client books with precision, nurturing relationships with returning clients to foster loyalty and drive sustained business growth.
• Conducted thorough performance evaluations for all associates, offering constructive feedback and robust support to foster professional growth.

Camarillo, California

Skokie, IL

• Implemented sales strategies based on weekly Top Seller Reports, resulting in consistent sales maximization.
• Provided comprehensive training to associates on customer satisfaction, PK, LP, and effective selling techniques.
• Achieved Top Seller status for two consecutive years, consistently surpassing profit and sales expectations, contributing to elevating the store from a Level 4 to a Level 3, increasing profits to over $1.1 million.

Norridge, IL

• Trained and developed ten (10) store associates in one of the top performing stores in the district
• Outreached and recruited potential managers for various managerial positions in the Pacsun company
• Assumed managerial roles at the Algonquin, Chicago Ridge, and Woodfield stores on numerous occasions
• With limited resources, exceeded store expectations in visual design, product delivery, and customer service

Vernon Hills, IL

• Assisted in the new store opening by hiring associates, assisting in the overall planning and execution of the store layout, and in delegating tasks and responsibilities
• Assumed managerial role and responsibilities at both the Vernon Hills and Aurora store for two (2) months
• Trained associates and managers on product knowledge, visual merchandising, and customer experience
• Oversee, creates, and executes strategies to maximize store sales and control expenses

Berywn, IL

• Oversaw and trained approximately twelve (12) associates at the second highest volume store in the district
• Coached and motivated associates to build brand loyalty and maintain a high level of customer service
• Managed and executed merchandise presentation; monitored compliance to company standard policies

Chicago, IL

• Recruited, interviewed, and trained approximately thirty associates throughout the six years in the company
• Implemented visual merchandise for the purposes of maximizing sales and the overall cleanliness of the store
• Planned, coordinated, and executed 3 French Connection fashion shows to market the brand
• Responsible for expense control, including payroll, inventories, supplies and administrative functions.

Associates Degree

Diploma - General Studies