Responsible for managing and organizing the activities involved with the identification, procurement, logistics, forecasting, capacity planning, manage scheduling, warehousing, and inventory control.

Single-handedly serve over 15 clients per month in a wide range of construction and repair services, including electrical work, plumbing, kitchen remodels, bathroom remodels, deck building and repair, sprinkler repair, and yard maintenance. • Increased revenue by 50% and built a solid customer base from the ground up through word-of-mouth referrals by providing consistent, high-quality workmanship, timely delivery, and reliable communication with customers.• Oversaw and completed total remodels of multiple 2000+-square-foot homes. Built walls, removed carpet, replaced flooring and fixtures, and managed all aspects of the projects from start to finish. • Simultaneously managed multiple complex projects through completion while also working another full-time job.

Originally hired as a Customer Service Lead for healthcare diagnostics company servicing UT, MT, WY, and NV. Promoted to Customer Service Supervisor within the first year, then to Support Service Manager in 2008, overseeing 30 direct reports, including a team of supervisors. Responsible for daily metric reporting, addressing client issues, expense approval, hiring, building maintenance, providing client supplies, courier specimen pickup (including site visits and ride-alongs), full management of vehicle fleet, and production of specimens per hour. • Grew sales and volume 5% year over year by improving timely use of tools, cultivating communication between employees, and consistently meeting deadlines.• Increased routes and pickups done successfully by due date by 50% by analyzing routes and pickup times, adjusting procedures, and applying changes to employee assignments.• Improved job retention of employees by 50% by providing constant communication, consistent feedback, and positive reinforcement.• Member of transition team that successfully merged LabCorp with another major lab, effectively integrating employees into LabCorp processes and procedures by working individually with employees to create team culture.• Led transition team that successfully integrated another major lab’s Montana clients to LabCorp. Located and secured daily vendor pickups, contract couriers, and vendors, and managed supply chain distribution, all within a compressed time frame and completed ahead of schedule. • Designed Customer Service expansion to new part of building. Creatively managed logistics of relocating 11,000-square-foot office into 6,000-square-foot office with twice staff, including construction of cubicles, managing fleet, building coordination, computer setup, and ergonomic evaluations. Laid out strategic plan for safely transporting specimens.