◆ Lead Engineer for PK-12 private schools throughout Florida.◆ Pivotal role in developing the iTech for Schools business unit. ◆ Designs and implements advanced system integrations.◆ Designs and implements process automation.◆ SME for Apple systems and services.◆ SME for MDM systems including Jamf Pro, Jamf School, Mosyle, Intune and others.◆ Deployment and management of advanced cybersecurity tools and practices.◆ VMWare and Hyper-V deployments and management.◆ Designs, implements and maintains MDM solutions in educational institutions.◆ Planned and executed a complete overhaul of on/off-boarding workflows for multiple schools.◆ Implemented student safety systems and services for schools.◆ Developed sophisticated tamper prevention protocols for student devices.◆ Adheres to strict service level agreements.◆ Performs regular maintenance on client systems to ensure 99.9% uptime.◆ Writes and maintains documentation on all client systems and processes.◆ Mentors teammates that are beginning their engineering careers◆ Cybersecurity vulnerability detection and remediation.◆ 99% of ticket closure surveys rated as "awesome" (2010-2024).◆ Knowledge of the unique requirements and challenges that PK-12 educators face.◆ Google Certified Educator

◆ Responsible for all computer and telephony systems that support 37,000 independent travel agents.◆ Ensured that all equipment maintained a 99.9% uptime via a 24x7 monitoring and alerting system.◆ Led a team of desktop support technicians.◆ Developed the annual IT budget and ensured that the IT department was financially accountable.◆ Reduced total telecommunications costs by 30%.◆ Discovered over $200,000 in vendor invoice errors and received refunds for the full amounts.◆ Designed and deployed a corporate data protection and recovery scheme.◆ Composed a corporate support policy and ensured department adherence to SLAs◆ Implemented VoIP remote users.◆ Designed a geographically diverse World Wide Web infrastructure.◆ Mentored and coached junior members of the IT department.

◆ Responsible for managing all facets of Information and Technology. ◆ Supported client sites throughout the nation. ◆ Purchased, installed and maintained all hardware and software.◆ On call and available for support twenty-four hours per day, seven days per week.

◆ Responsible for installing, maintaining and upgrading all corporate desktop hardware and software ◆ within an office with over three hundred users.◆ Oversaw a migration from Netware to Windows NT. ◆ Administered a Windows NT Server with Microsoft Exchange.◆ Maintained and administered an Avaya G3 switch with Definity Audix.◆ Trained new Network Technicians across the nation.