Keith Collins

Keith Collins Email and Phone Number

Manager of Operations | Expert in Performance Optimization, Process Improvement, and Team Development
Keith Collins's Location
Sacramento, California, United States, United States
Keith Collins's Contact Details

Keith Collins personal email

About Keith Collins

As an operations leader with 15 years of experience and a Bachelor's in Business Administration, I specialize in simplifying complex problems and streamlining inefficient processes. My passion lies in transforming obstacles into opportunities for improvement, ultimately enhancing operational effectiveness.I began my career at Oracle, where I quickly rose from analyst to Manager of the Global Contract Enablement team. Here, I implemented a new contracting software that automated contract generation, reducing a lengthy process from days or weeks to mere minutes. This experience instilled in me the power of standardizing processes for significant improvements.Transitioning into the healthcare sector, I continued my focus on process improvement and team leadership. I managed a dedicated team of analysts that utilized root cause analysis to identify and solve issues, while building a robust tracking system for KPIs. This approach not only drove consistent improvements but also reduced turnaround times and increased response efficiency. In my most recent role with the second-largest health insurance company, I spearheaded initiatives that saved our members nearly $300 million by preventing overpaid claims.Outside of work, I enjoy outdoor activities and spending quality time with family and friends, often in the mountains where I can disconnect from technology. I also coach my son's soccer team, which has become a source of inspiration that I readily apply to my professional interactions regarding teamwork and strategy.I welcome connections with professionals interested in process improvement, operations management, or even effective team-building strategies. Please feel free to reach out via LinkedIn if you're facing challenges that need simplifying!

Keith Collins's Current Company Details

Manager of Operations | Expert in Performance Optimization, Process Improvement, and Team Development
Keith Collins Work Experience Details
  • Blue Shield Of California
    Manager Of Operations, Payment Integrity
    Blue Shield Of California Apr 2023 - Oct 2024
    I led a team of over seven employees in Healthcare Savings and Recoveries, achieving $280 million in savings and recovering 94% of the organization’s savings target. I negotiated and implemented new contracts with top consulting firms, resulting in an annual savings of over $15 million, and executed strategic plans that yielded $7 million in administrative reductions. Additionally, I developed a five-year strategy to enhance recoveries and lower operational costs while correcting the organization’s vendor performance tracking to ensure accountability. My efforts included presenting executive-level strategies to senior leaders, fostering collaboration to drive performance improvements, and representing Blue Shield of California on the national Blues Association Payment Integrity Committee.
  • Blue Shield Of California
    Program And Project Manager
    Blue Shield Of California Jun 2020 - Apr 2023
    California, United States
    As the Manager of Testing and Operational Controls, I led a team of over ten employees in overseeing testing, operational processes, and incident management. I identified opportunities for improvement in coordinating with business partners and managed key initiatives like the Digital ID Cards and Pharmacy Vendor Migration projects. I developed KPIs and created reporting tools to track performance and enhance compliance, while implementing strategies to improve operational efficiency and reduce costs. Additionally, I established holistic tracking for internal audits, ensuring mitigation plans were in place to maintain compliance and streamline reporting processes.
  • Blue Shield Of California
    Quality Assurance Analyst
    Blue Shield Of California Nov 2019 - Jun 2020
  • Oracle
    Global Contract Enablement Manager
    Oracle Jan 2016 - Oct 2019
    Rocklin Ca
    Manager of Global Contract Enablement for Americas and EMEA. Liaison with multiple LOB Functional Experts, Regional legal teams, and Product Development to align with corporate strategies and ensure stakeholder needs are met. Oversaw several key corporate initiates across multiple LOBs. Coordinated project plan and execution for transfer of Contract Terms Library to Fusion which included mapping training and transition plan. Created and strengthened global audit process to ensure highest quality in contracts to support corporate initiatives to improve customer buying experience. Developed Key Performance Indicators and tracked quarterly/annual improvements.
  • Oracle
    Supervisor
    Oracle Nov 2014 - Jan 2016
    Rocklin, California
    Manager of Local OKC (Oracle Kore Contracts) Librarians. Monitor and manage workflow levels to maintain service level agreements for OKC maintenance updates (increasing 15% YoY), quoting escalations, training, and KPI Reporting while reducing FTEs. Successfully execute global audit initiative to decrease quoting errors – an executive ‘focus on quality’ project.
  • Oracle
    Business Analyst Team Lead
    Oracle Oct 2013 - Nov 2014
    Rocklin, Ca
    Specialized Local OKC (Oracle Kore Contracts) Librarian for top priority countries and high-profile ad-hoc projects. Responsible for rolling out weekly maintenance updates in Oracle’s Quoting System, triaging and troubleshooting escalations, and peer training development and implementation. Created and improved reporting on KPI tracking to more accurately track team backlog. Partner with Global OKC Librarian to simplify logic updates for a fluid roll out to sales.
  • Californiavolunteers
    Program Associate
    Californiavolunteers Oct 2009 - Sep 2013
    Sacramento, California Area
    Administer Federal grant compliance and oversight for 24+ AmeriCorps programs. Manage $10-million in grant funding; to include distribution and compliance within federal and state laws, rules, regulations, and contractual provisions. Mentor programs in corrective action for contractual violations; identify violation(s), monitor progress, and refine performance measures to ensure contractual obligations are met. Improve and implement program monitoring processes including site visit protocols, reporting and communication systems, tracking databases, and performance ranking criteria.
  • California Regional Water Quality Control Board
    Student Assistant
    California Regional Water Quality Control Board Jun 2008 - Jun 2010
  • California Department Of Health Care Services
    Student Assistant
    California Department Of Health Care Services 2007 - 2008

Keith Collins Education Details

Frequently Asked Questions about Keith Collins

What is Keith Collins's role at the current company?

Keith Collins's current role is Manager of Operations | Expert in Performance Optimization, Process Improvement, and Team Development.

What is Keith Collins's email address?

Keith Collins's email address is ke****@****ail.com

What is Keith Collins's direct phone number?

Keith Collins's direct phone number is +140842*****

What schools did Keith Collins attend?

Keith Collins attended California State University-Sacramento, Leland High School.

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