Oversee day to day recruiting operations for Exempt & Non Exempt 3 locations including 2 call center locations in Salem & Portsmouth NH and the Corporate HQ in Norwood, MA with 2 direct reports. - Implemented data analytics in high volume call center recruiting to maximize workflow efficiencies and utilize data to uncover areas of opportunity to coach/develop talent acquisition team. - Work with hiring managers and stake holders utilizing recruiting data and market analysis to maximize hiring results. - Member of HR Leadership team and work in conjunction with HR team to implement changes and evaluate processes based on business needs and candidate market conditions. - Oversee all onboarding for new hires including paperwork, drug testing, Everify/I9 process, education verification, background check process in compliance with company, state and federal regulations. - Manage and maintain company Job Descriptions, including creation of job descriptions for new positions, updating & managing current job descriptions for accuracy. - Provide hiring teams with guidance on effective interviewing questions & strategies, offer approval process and onboarding. - Administrator for the Talent Acquisition module on ATS and manage requisition approval process, report generation, document management for onboarding, metrics dashboards, sourcing & interview workflows, etc. - Implemented ICIMs TextRecruit into day to day recruiting workflow to maximize ability to reach candidates. - Implemented Zoom interview process to accommodate Hybrid and WFH hiring teams and workplace COVID restrictions.

• Full cycle recruiting for administration, accounting/finance and HR permanent placements, partnering with hiring managers to assist in identifying and sourcing top talent for their organization’s open positions.• Pipeline and source candidates through a multitude of recruitment tools including LinkedIn RPS, CareerBuilder, Monster, Indeed, networking events/career fairs, referrals, & job postings.• Conduct preliminary candidate interviews, reference checks, coordinate interview times between candidate and client, negotiate candidate offers, complete background checks and onboarding compliance.

• Oversaw day to day operations of two Robert Half temporary divisions, managing a team of six recruiting and business development professionals in Accounting, Finance, Administration, HR & Customer Service.• Responsible for training and development of internal team, utilizing multiple resources and approaches to enable growth and success including one on one personal development training, role plays, weekly “whiteboard” meetings focused on effective technique, sales/recruiting skill development, CRM system utilization, word tracks and client/candidate “book” management. • Weekly/monthly/yearly review of performance metrics to identify areas of opportunity for growth and development as well as personal goal setting. • Negotiation and authorization of client service contracts and payment terms

*Responsible for driving positive results, acting with urgency to meet timelines and executing on personal goals and through team to ensure mastery of the operational model.• Drive revenue generating activities/divisional performance• Execute operational focus areas• Meet productivity standards, individual and staff LOB• Effectively manage time, plan and multi-task• Make quality decisions*Source, hire, retain and develop talent; mobilize team to action through personalized approach to motivation.• Help staff reach their target Professional Development • Attract and source potential new staff• Train, develop and retain staff*Make decisions and create strategies that incorporate in-depth knowledge of industry dynamics, accurately analyze business data and creative thinking to position RH favorably in the market.*Create a team environment, ensure collaboration with key stakeholders and communicate in an effective and engaging way.• Effective communication (feedback, difficult messages and expectations) • Promote a culture of collaboration in division• Motivate, inspire and lead by example• Provide recognition and celebrate successes of staff• Manage change efforts• Facilitate resolution with internal staff, clients and candidates• Conduct effective business development and training meetings*Create a customer-focused environment (with clients and candidates), ensuring customer problems are resolved and facilitate high-touch customer engagements in order to build customer loyalty and retention.• Lead customer retention and expansion strategy • Build customer loyalty by providing superior service• Execute and differentiate the RH Core 4 principles

OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled office and administrative support professionals on a temporary and temporary-to-full-time basis. The superior training and resources we provide our registered candidates, free of charge, enhances their already outstanding skills and makes them eligible for a larger number of assignments.OfficeTeam places a range of administrative professionals at a variety of office jobs in organizations worldwide. To assist our clients, we specialize only in the administrative and customer support fields in Medical, Legal, Marketing, Technology and Financial Sectors ensuring that our candidates are the most qualified and experienced placements in the market. Feel free to contact me for a consultation or speak to me about placement in your area!

In conjunction with the responsibilities for Paradigm Consulting Group, I maintained and operated a direct sales and marketing firm in Emeryville, CA. Responsibilities include:*Training, developing and maintaining effective sales teams capable of reaching and surpassing client's monthly, quarterly and yearly goals. *Personal One on One coaching and development of Account Managers in leadership and managerial disciplines.*Organize and execute scheduling for Entry Level Account Managers "In House" and "Field" training. *Worked with the client and the regional vendor manager on daily basis to ensure consistent quality sales at the point of sale and to initiate strategies to lower disconnection percentages and overall "churn" of existing customers.

As a Managing Partner for Paradigm Consulting I am responsible for day to day operations of the office. Responsibilities include:*Hiring Process- Involved in viewing and pulling resumes from database; initial contact of prospective new hire; preliminary interviews; evaluations of potential new hires; and orientation of new hires.*Lead Management/ Lead Generation- Responsible for distribution, disposition and generation of clients lead base and overall management of the sales territories involved.*Performance Metrics Analysis- Effective breakdown and evaluation of representatives performance to help improve quality and quantity of sales.*Sales Training Initiatives- Instituted corporate training structure to produce more effective sales representatives for our clients. The result was increased daily, weekly, monthly and annual revenue for clients.*Leadership Development- Provide guidance and coaching of aspiring business professionals in leadership positions *SEO- Development and implementation of strategies to improve website traffic and social networking sites. Managed daily activity of existing content and creation of new content.

Interview, train and develop Account Executives into management role overseeing markets for Fortune 500 companies across the country. Worked with CenturyLink, expanding their fiber optic telecommunications into Colorado Springs, Co. Prior to that, our client was Verizon, also working with their fiber optic telecommunication network in the Metro North and Metro West territory of Boston, Ma.- Created Social Media Strategy focusing on branding the newly created company and increasing website traffic.- Organized Social Events focused on recruiting and team development- Recruited,Trained, Developed and Managed a team of Account Managers for client. Grew a team of 6 Account Managers to a team of 30 Account Managers beforeaccepting offer to handle the San Fransisco Market for AT&T.

Plan, prepare and execute lunch and dinner menus for Assisted Living, Special Needs, and Special Care residents. Responsibilities also included ordering, shipping and receiving food orders.