Keith Peterson Email and Phone Number

Work with clients to deploy effective improvement programs by partnering with leadership to clarify goals and develop programs to achieve them. Support the deployment, execution, and sustainment of those programs to bring great processes and great results.

Responsible for leading the Performance Excellence team of 10 direct reports, selecting and scoping projects, managing project portfolio to ensure timely completion of projects, coaching and supporting project leaders and project Champions, and aligning resources with system priorities.• In FY 2020, Performance Excellence projects delivered over $20MM in finance validated savings and $3.8MM in increased revenue opportunities, up significantly from the under $250K from the year prior• During the COVID19 response, Performance Excellence Specialists were key staff members in the Hospital Incident Command Centers at System Headquarters and across the system and also worked with senior leaders in Infection Prevention to develop algorithms to support staff working in safe, CDC compliant methods

Worked in 2 to 4 person teams to assess client business practices and develop improvement plans.Business Assessment• Assessed critical processes for a national managed care organizationo Identified issues with current processes, technology support, and staffingo Created a detailed improvement plan that addressed all issues using clearly scoped projects with identified project needso Mapped out projects and timeline using Current State/Future State maps• Diagnosed functionality and timeliness of a major project for the CIO of a state government and its Department of Mental Healtho Delivered roadmap for project success highlighting opportunities and specific recommendations for improvemento Coached staff on actions and behaviors to achieve successful project completion

Responsible for engaging with executives to map out Lean Six Sigma programs and their alignment with business goals, select metrics for success, plan change management support, and train and coach leaders and Belts. Also responsible for leading the Rath & Strong resources assigned to my accounts and directing their work.LSS Program Development • Developed and implemented company-wide Lean Six Sigma program at a major pharmaceutical and retail chaino Trained and coached executives and Belts to ensure project and program successo Managed Lean Six Sigma staff who supported projects in Healthcare Clinics, Pharmacy Operations, Supply Chain, IT, and Retail Operationso Program delivered over $100MM in benefits in its first year after launch• Partnered with Vice President of Quality at a major communications and technology company to deploy Lean Six Sigma program.o Developed executive training program for CEO’s direct and indirect reports, and led executive training for all leaderso Directed Master Black Belt resources in support of achieving goal of $5 billion in savings in one yearo Created customized materials for kaizen programProject Leadership• Selected, scoped, and led cycle time projects for a global pharmaceutical company. Project successes delivered a reduction of over two years in their development timeline.o Significant use of statistical analysis at project initiation supported improved scoping and removal of long-held beliefs about “root causes” that were untrueo Combined DMAIC, DMADV, and workshop approaches to improve cross-functional collaboration, speed up project deliverables, and ensure quality of changes• Planned and executed kaizen event for global NGO workflow process and supporting software.o Team identified root causes, developed solutions, and began implementing solutions within the weeko 10 -30-60 day follow up completed solution implementation and developed new measure for ensuring continued success with the new process