Hi, my name is Keith Phan Saetern. I'm passionate about creating inclusive and accessible working environments and I believe that teamwork is the key foundation to any great business. I have over 7 years of experience in retail and food service management. I am confident in my abilities to work both as a team member to help nurture a healthy workspace and a leader to help develop teams. Three years ago I took a leap of faith, moved to New York City, and applied for school again. Over the years, I've become more and more interested in the power of design in our daily lives. From the functionality and form of a tea kettle to the user experience of a well crafted video game.I've been playing video games since I was able to form a word; a lot of my personality stems from the many experiences, life lessons and memorable journeys I've taken throughout the games I've grown up playing. Gaming has given me new communities, forged lifelong bonds with people across the world and ultimately, made me who I am today. Now, I find myself wanting to give back to this amazing community that raised me. Having graduated from Shillington School of Design and ELVTR's UX/UI in Gaming course, I'm inspired to create new experiences for players new and experienced so that they too can have their life changed by a great gaming experience.
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Multi Unit ManagerCool SipsNew York, United States
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General ManagerCool Sips Feb 2024 - PresentNew York, United StatesOperations Management: Oversaw daily operations, ensuring seamless service and high-quality customer experiences.Team Leadership: Recruited, trained, and managed a dynamic team of cashiers and drink makers, fostering a positive and productive work environment.Menu Innovation: Developed seasonal and holiday-themed drink menus to attract diverse customer demographics.Customer Relationship Management: Maintained strong relationships with customers, ensuring satisfaction and repeat business by customizing offerings to meet their needs.Scheduling and Coordination: Created and managed staff schedules to meet business needs while balancing team workloads.Administrative Duties: Performed data entry, managed inventory records, and created Google spreadsheets to track inventory, ordering trends and operational metrics.Compliance and Safety: Ensured adherence to health and safety standards, including proper food handling and cleanliness protocols.
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Retail Team LeadVan Leeuwen Ice Cream Sep 2021 - Feb 2024Brooklyn, New York, United States- Directed and motivated a high-performing team in the busiest store in Brooklyn and exceeded projected sales by 2.5x.- Developed and implemented streamlined processes to efficiently handle doubled sales volume, ensuring optimal workflow and customer satisfaction.- Orchestrated day-to-day operations, including scheduling, inventory management, and vendor relations.- Encouraged a culture of continuous learning, professional development, and performance excellence among team members. -
Guest Experience ManagerCava Feb 2020 - Oct 2021Brooklyn, New York, United States- Lead a team to daily success under constant pressure and in the busiest store in the district of New York.- Identified areas for improvement, efficiency gains, and service enhancement, soliciting input from staff and stakeholders.- Adapted to different working environments and teams across multiple locations.Monitored inventory levels and managed supply chain logistics to meet demand and minimize waste. -
Inventory Team MemberBest Buy Nov 2019 - Jan 2020Seattle, Washington, United States- Effectively communicated with other employees and upper management to ensure complete care of customers.- Unloaded truck shipments in the morning/afternoon and unloaded products based on corresponding zones in the shop.- Gathered online orders for customers and organized them at store pick up zones so they were ready for pick up.- Worked with team of 12 to multitask both shipments and orders to ensure they were completed on time. -
Assistant ManagerPotbelly Sandwich Works Jan 2018 - Nov 2019Seattle, Washington, United States- Interviewed, hired and coached two teams across two separate stores.- Oversaw day-to-day restaurant operations, including opening and closing procedures, scheduling, and inventory management.- Implemented strategies to enhance customer satisfaction, loyalty, and retention.- Monitored inventory levels, place orders, and managed supply chain logistics to meet operational needs and minimize waste. -
Electronics Team LeadTarget Jul 2015 - Dec 2017Seattle, Washington, United States- Processed customer payments in cash, credit card and checks, checking for validity.- Assisted customers with guidance towards their available options and helped them select the right service plans for their needs.- Assigned tasks and projects for team members and followed up on their progress with feedback.- Collaborated with different vendors to create Target exclusive events.
Keith Saetern Education Details
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ElvtrUx/Ui Design -
Graphic Design
Frequently Asked Questions about Keith Saetern
What company does Keith Saetern work for?
Keith Saetern works for Cool Sips
What is Keith Saetern's role at the current company?
Keith Saetern's current role is Multi Unit Manager.
What schools did Keith Saetern attend?
Keith Saetern attended Coursera, Elvtr, Shillington Education.
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KEITH SAETERN
Norfolk, Va
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