Proven people leader and team builder with 20 years of experience in the IT Operations industry with the last 13 years being in IT Infrastructure and Operations Management focusing on leading the design, development, and delivery of complex and mission critical systems and platforms. Skilled in building diverse, engaged, and highly performing engineering teams by leading with honesty, transparency, and empathy. Track record of bringing order to environments using skills like policy creation, business process development, emotional intelligence (EQ), and optimizing workflow structure. My teams not only grow in their technical arenas, but I stress that they focus on "soft skills" to be better communicators with a broad and technically diverse audience. To ensure we are a cohesive team I advocate and champion the company culture and values.My background in Operations and Infrastructure allows an acute ability to manage cross-functional teams and align with business goals from a technical perspective. I take pride in my ability to foster technical negotiation between teams and drive toward meaningful results, objectives met, and a constructive and blameless environment that keep the engagements productive, so teams and individuals are heard and understood. Skills and Expertise: IT Infrastructure StrategyIT OperationsCloud Computing / MigrationDevOps / SRE ConceptsData Center ManagementSecurity and ComplianceITIL/ITSM FrameworkInfrastructure Project Portfolio ManagementChange ManagementStakeholder ManagementInfrastructure Application Development, Service, and Support Roadmap Design & DeliveryProject ManagementAGILE MethodologiesProcess Creation and ImprovementPlatform Monitoring and Observability Employee DevelopmentEmotional Intelligence Technical Debt Remediation