Customers: Implemented and maintained a 5* level of Customer Service. Introduced and developed a VIP Customer database. Deal professionally and courteously with all customer complaints/ queries.Staff Management: Cultivated a strong relationship with HR Department resulting in effective recruitment. Develop strong seasonal training and enforced sales incentives throughout. Evaluate and carry out annual staff appraisals and performance reviews.Brand Image & Development: Designed and developed new products for AW16 collection alongside design team. Create effective seasonal window displays. Review in-store merchandising bi-weekly dependent on performance vs. budget expectations. Direct link for all press, media and in-store promotion.Store Performance: Formulated and introduced KPI’s and daily sales targets into the store plan. Agree seasonal budgets with directors, and ensured diligent and aggressive maintenance. Achieved notable growth in like for like store sales performance.General: Ensure the smooth running of daily operations and assigning of duties. Conduct and implement necessary administration. Manage & address stock maintenance, including collection building & bi-annual stock takes.

 Concept Development Team Management Budget Management Event Management P.R, Marketing and Social Media management Fundraising and Sponsorship Securing Celebrity endorsements Increased awareness of Charity and Male cancer risks.

 5* Customer Service Formalwear Specialist Staff Management (team of 15) Staff Motivation Toward Set Targets Staff Training and Development Product Performance Feedback with Design Team Assisting Displays and Merchandising Till Operations Stockroom Operations Brand Expansion via P.R and V.I.P Brand Events