Keith Plummer Email & Phone Number

San Antonio, Texas, Us

Serve as senior member of tactical and strategic planning and implementation team, developing growth strategies to attain new clients, provide better support to current clients, and develop employee engagement.Provide data management and analytics support across all business units. Designing and building data warehouses to provide the analytical data necessary for strategic decision making. Also responsible for tracking and analyzing field data to discover ways to incorporate artificial intelligence and machine learning in the data capture process to help field teams make better decisions when capturing data.Provide data visualizations to sales and marketing as well as project support providing visualizations for report deliverables. Utilizing third party tools such as PowerBI to deliver static and interactive visualizations to clients to help them better utilize the data and make better decisions.

San Antonio, Texas, Us

Responsible for working with clients to flush out and document procedures to discover inefficiencies and develop automated solutions to further increase efficiencies. Document processes using wire frames, flow diagrams, and responsibility matrices.Provide program management support for custom software projects, which includes gathering and documenting client requirements, proposal preparation and writing, pricing, invoicing, staffing and product delivery.Technical sales support for the business development team providing technical content for federal, state, and municipal contract proposals. Client meeting support providing software demonstrations, technical solution discovery, and translate client business requirements to technical use cases.Software development and maintenance support for internal and client applications. Develop new applications including Microsoft Office Suite macros, web-based applications, and compiled executable applications. Maintain client applications written by other vendors in various interpretive languages as well as object-oriented programming languages.

San Antonio, Texas, Us

As a founding member, led the design and implementation of company infrastructure from ground up, including Ethernet Lan, Wireless Lan, VoIP system, servers, local and cloud-based web hosting, as well as disaster recovery and continuity plans.Responsible for IT budget planning and management. Responsibilities included evaluating spending patterns for possible savings, researching and evaluating new equipment, purchasing equipment, vendor management, and developing annual budgets.Implemented IT asset tracking system to support equipment inventory tracking and software licensing. Began implementing Information Technology Infrastructure Library (ITIL) as part of the IT asset tracking system. Utilized barcode tagging on IT equipment for faster check in and check out especially for traveling teams utilizing non-standard issued equipment. Implemented ticketing system for tracking hardware and software issues. Utilized knowledge base system as part of ticketing solution to provide faster problem resolution for clients through self-help based frequently asked questions.

Chantilly, Virginia, Us

Project Manager for multi-million dollar software development project. Establish project estimates and proposals. Responsible for project coordination between client, Information Technology group and multiple teaming partners. Established development and implementation processes for faster and smoother software delivery.

Managed all projects within the Southwest Region. Responsible for establishing new projects at existing clients and developing new clients. Charged with developing all project scopes and assigning resources to the projects including hardware, software, and team members.Created project timelines with guaranteed milestones to ensure project schedules were kept. Maintained high value customer relationships through detailed project status reviews at all levels to include the CIO. Liaison between development teams and internal/external customers to ensure clear and concise translation of business rules to development teams.

Norwalk, Ct, Us