Keith Ray Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

* Managed 30+ projects in 10 years, including five with a total contract value of over $1M. The largest was $13.8M, with a one-time charge of $5M plus $1.1M of recurring revenue for eight years.* Managed delivery projects and product development for custom Agile software (SaaS) deployments, collaborating with governments, airports, and airlines.* Partnered with vendors like Thales, Gemalto, and Aware to support product development while leading international software development scrum teams.* Regularly engaged with C-Level executives, addressing delivery concerns and managing schedules, budgets, and resources to ensure seamless transitions to operations.* As a Subject Matter Expert in immigration systems across the Americas and the Caribbean, supported RFP bid proposals and presented business cases to clients.* Led numerous projects related to immigration and Homeland Security, collaborating with entities such as USCBP, TSA, DHS, airlines, airports, and foreign governments, including Jamaica’s PICA.* Enhance digital traveler identity systems, ensuring a seamless travel experience through initiatives like Advance Passenger Information (APIS) and Passenger Name Records (PNR).* Delivered the first Dormakaba Argus Air single door immigration eGates solution in the Caribbean and expanding the government immigration market share in the region.* Delivered the first large-scale LiDAR-based passenger queue wait time management system at a major Florida airport, supporting TSA checkpoints.* Worked closely with USCBP to deploy automatic passport kiosks at multiple airport locations and facilitated the delivery of government gateway PNR systems to several countries.* Played an active role in designing solutions and specifications for new business, developing operational handover documentation, and managing software teams to meet specific government criteria.* Served as an OSHA 30 Competent Person and Safety Supervisor

Atlanta Metropolitan Area

* Managed two data center projects; one contract was worth $5M for cloud infrastructure builds, migrations, and decommissions, involving systems such as servers, network operations centers (NOC), and voice/data networks.* Major accomplishments included managing several cloud beta projects impacting all of AT&T’s cloud networks and retail cloud offerings, with funded beta project budgets totaling approximately $2M. * Led weekly WAN/LAN steering committee meetings to determine the future direction of network development. * Provided technical guidance during program development to establish effective working processes and authored technical procedure documents.

Atlanta Metropolitan Area

* Managed $1M+ projects in Denmark, Norway, and Taiwan as well as Columbus (Georgia), Corpus Christi, and elsewhere – including wide-area security detection systems using military-grade thermal imaging cameras at airports and seaports. The scope included initiating, planning, executing, monitoring, managing risks, and closing.* Provided customer support for the first 90 days. Improved processes and standards, managed project budgets, monitored site infrastructure integrators, and planned and managed international project trips.* Performed critical development work on a troubled client site to enhance system performance and deliver a fully functioning system, exceeding customer expectations in a challenging situation.* This development work led to an 80% reduction in project implementation time, significantly reducing costs and enhancing team effectiveness. The improved performance resulted in increased profits and new business, saving a product line slated for termination and leading to the resumption of engineering development.* Additionally, developed standardized processes and templates to ensure consistent quality in project delivery and more accurate forecasting of time and expense budgets.

Atlanta Metropolitan Area

* In charge of all procurement and the performance of personal computers and end-user support for both Mac and Windows platforms, including Wintel servers such as Dell and HP, LAN/WAN infrastructure, telephone switchgear, and related services.* Managed and upgraded servers, including Exchange Server / Email Administration, Citrix Server Farm, File Servers, DNS Server, WMS, Automated Backup, Windows Server / Active Directory, and IIS management. Also oversaw printers, scanners, security alarm systems, and video surveillance systems.* Oversaw telecommunications management, including vendor relationships, phone system management, data communications, and contract negotiations.

Atlanta Metropolitan Area

* Led a team of 12 contract technicians. Transformed the Southeast Region network from an unreliable system to a robust, resource-rich network with monitoring and redundancy, operating without outages for eight years. * Led a network rebuild; established a Metropolitan Area Network (MAN). Generated annual savings of $1.2M.* Developed business cases for 12 operations to support this major network rebuild for the Southeast Region, leading to the successful, on-time, and under-budget completion of the Southeast Region Fiber Network (MAN). This project provided high-speed connectivity and network resources. * Responsibilities included planning and managing data and telecommunications infrastructure, identifying and implementing cost-saving projects, managing managed service providers (MSP), defining project specifications, overseeing IT components in operational startups, and developing policies to enhance performance. * Optimized the Regional MAN, prepared budgets, and adapted systems for growth.