My history of success is directly related to my extensive experience in product development, operations management, program execution, and customer service. I recently completed a Master of Design specializing in strategic foresight and innovation. What makes me stand out is my stellar record of supporting the implementation of innovative products and providing strategic product roadmaps in accordance with corporate objectives. Employers recognized me for driving overall process efficiency and saving business costs by implementing innovative technologies. I am experienced in uncovering opportunities, managing company financial reporting / forecasting, and establishing strong partner relationships. I know what it takes to prioritize tasks and meet all requirements set before me. I am a clear thinker who remains calm under pressure; I easily handle unexpected changes. I am well-versed in researching and applying the latest trends pragmatically to create technical solutions and resolve significant business problems. I am genuinely enthusiastic about empowering, mentoring, and managing teams during high-stress moments and times of change. Please feel free to contact me at keithrburt@gmail.com with any thoughts, comments, or questions about my work, I'm always interested in making new professional acquaintances.
Oakright Consulting Inc.
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Founder And Managing PrincipalOakright Consulting Inc. Jan 2022 - PresentToronto, Ontario, CanadaOakright is a human-centered design and professional services boutique firm for the financial industry. I founded Oakright to offer my extensive experience in product management and development, operations management, program execution, and customer service to a broader audience. Oakright is offering services in strategy and foresight, product roadmap and planning (agile), major transformational program structuring and oversight, and resource management. I support all stages of businesses from start-ups to major financial institutions, and everything in between. • Developed product roadmap, strategy, and vision in line with the company’s growth and revenue objectives.• Created forward looking strategic documents based on data, research, and analysis• Lead teams to develop and implement various features in each sprint from analysis to production launch.• Provide coaching and management of program staff at various levels to increase their skills and becoming high performing team members
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Senior Manager, Loyalty & RewardsRbc Jun 2017 - Jun 2021Toronto, Canada AreaDuring my time here, I led a team of managers to perform detailed analysis on the existing state of platform delivering all RBC Rewards and Loyalty services (Canada’s largest loyalty program) and leveraging data to drive business decisions. In addition, I delivered a major transformational program, ensured core platform stability, expanded client offerings, and drove growth in market share by leading cross-functional teams. Along with the above responsibilities, I also operated as a key legal, finance, CX research, UX design, development, and testing team member.Some of my accomplishments in this role are:• Served as an owner of policy, procedures, and terms/conditions alignment and delivery while resolving top-level client escalations associated with policy/terms and conditions.• Managed data migration work stream for key multiyear technology investment.• Upgraded major technology by structuring business cases for a multiyear program. -
Senior Manager, Business Design & Delivery (Cards, Payments, And Banking)Rbc Jul 2015 - Jun 2017Toronto, Ontario, CanadaAs Senior Manager, I strengthened and improved business models and delivery streams by consulting with all major business lines in cards, payments, and banking. Furthermore, I evolved the business design and operating model of the credit card business by conducting analysis, business impact assessment, and proposing and implementing recommendations.Below is my key accomplishment from this role:• Optimized delivery of business capabilities to simplify, automate, and enhance business delivery while creating processes and governance.
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Senior Business Analyst (Contact Centres)Rbc Sep 2012 - Jul 2015Mississauga, Ontario, CanadaAs a part of this job, I oversaw routine operations, including leading requirements elicitation / gathering, solution design, user acceptance testing, testing case scenarios / design, coordinating resources, and managing quality assurance processes.Some of my key contributions are as follows:• Delivered exceptional experience to clients by guiding cross-matrix teams.• Spearheaded implementation of Canada’s first voice biometrics in a major financial institution.• Supported business delivery by leading requirements elicitation and identifying opportunities for change.
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Senior Technical AnalystRbc Sep 2008 - Sep 2012Toronto, Ontario, CanadaContact Centre Specialist- Responsible for management of Production and Development support andmaintenance for all RBC Contact Centers. Remote Management of six locationsacross Canada, 24/7/365 on call support- Technical Leader/Project consultant — providing strong technical and proceduralleadership to team of technical analysts and leading Contact Centre Incident Management to ensure stable platform and architecture and streamlined integration to production environment
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Senior Technical Support AnalystRbc May 2006 - Sep 2008Toronto, Ontario, Canada
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Technical Support AnalystRbc May 2005 - May 2006Toronto, Ontario, Canada
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Customer Assistance OfficerRbc Feb 2001 - May 2005Hamilton, Ontario, Canada
Keith Burt Skills
Keith Burt Education Details
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Strategic Foresight And Innovation
Frequently Asked Questions about Keith Burt
What company does Keith Burt work for?
Keith Burt works for Oakright Consulting Inc.
What is Keith Burt's role at the current company?
Keith Burt's current role is Product Management Professional; MDes Strategic Foresight and Innovation.
What schools did Keith Burt attend?
Keith Burt attended Ocad University.
What skills is Keith Burt known for?
Keith Burt has skills like Leadership, Customer Experience, Design Management, Team Building, Banking, Requirements Analysis, Stakeholder Management, Credit Cards, Business Design, Content Management, Acceptance Testing, User Centered Design.
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