Keith Curtis Email & Phone Number

San Jose, California, Us

The Unitii platform automatically unifies and prioritizes support work from multiple applications & queues, allowing users to access and perform their work from a single intuitive interface.*Co founder responsible for nurturing product from idea, through requirements, design & deployment. *Responsible for defining requirements as a Co-Founder, as well as managing the development of those deliverables as Program manager.*Conducted all Scrum Master duties, from daily standups, all Sprint planning and discussion, Sprint close out, Risk Review, daily prioritization of tasks, etc*Worked with Co-Founder/CEO to produce short and long term strategies for: Product, Go-to-Market, Growth, and Pricing.*Gained extensive Servicenow and Jira experience, both in leveraging as well as integration development work.

San Jose, Ca, Us

IT Project Manager responsible for managing and coordinating IT Security projects (tracking, scope, timeline, issues, documentation, budget, vendors, communication) – inception to execution. AccomplishmentsDelivered a critical component for a network access control project – after 14 months of work. New network access control solution will provide risk mitigation for NAC and provide visibility to devices on the network. 2019Took over a stagnant project (3 yr. old) to implement a data loss prevention endpoint solution on an enterprise level. Completed the project after 9 months.Security. IT Project Manager (Security) responsible for managing projects spanning cyber security, data, and related security solutions.ProjectsResponsible for following established PLC processes and workflows. Familiarity with Waterfall and Agile methodology. Manages shifting priorities and provide clear direction to project team members.Provides accurate and timely input into the project budget. Ensure budget is being consumed in the most cost effective manner. Responsible for identifying and selecting vendors. Manage vendors through procurement process to guarantee best available pricing to the company. Policies / Quality. Apply knowledge regarding a broad range of WWIT policies / procedures to project efforts. Hold the team responsible for work within full range of WWIT policies and procedures. Accountable for quality of IT team deliverables. Liaison. Summarize complex project issues, risks, and timelines. Present issues to a cross-functional audience (Director level, business, general IT). Develop business relationships to build a supportive internal customer base.

San Jose, California, Us

Technical Project Manager at Google. (Network Operations Infrastructure) responsible for international Life Cycle Management (LCM) projects. Projects included general IT projects and upgrades (250+ total) – under three global programs (48 countries / 6 continents over a 32 months). AccomplishmentsResponsible for all aspects (planning, logistics, flights, and staffing) of the North / South America roll out for the largest corporate network project deployed to date – completed in under 15 months. (Assist with Global roll out.)Developed and implemented program level processes to roll out complicated technical infrastructure deployments that impacted 25K+ users worldwide without business impact.Key Contributor to the development of a wireless signal strength scanning tool. (Tool ensured and validated wireless installs were up to standards.) Tool gives stakeholders detailed, site-specifics wireless signal strength.

New York, Ny, Us

Managed a 3 yr. / $13M application consolidation, upgrade, and data center project. Also managed a decommissioning project (1 yr. / $3M). Scrum Master responsible for providing technical and team leadership. Educated the team on Scrum and ensured the Agile process was followed. AccomplishmentsProvided support for an equipment / financial recovery project. Saved $3M / over a 7 months. Identified and decommissioned servers that were no longer in use – decreased energy consumption and saved disk / licensing costs. Increased execution rate to 98% by expediting over 150 project critical tasks through the change management process; ensured project met deadlines and milestones on schedule. Facilitated 150+ project critical tasks through a change management process. Increased execution rate to 98% (40% increase).

Us

Responsible for day to day operations, long term projects/goals as well as contingency planning for critical communications facility. Increased shop productivity and decreased customer down time through up to date training, accurate documentation and record keeping. Performance Highlights• Overhauled circuit diagram record system. Not only creating a simpler and easier to access system it also enabled the removal of unused equipment, saving the military over $275,000• Instituted local Share Point backup policy – Preserved 3 years of vital facility information that would have been lost during Share point crashes, moves and deletions.• Created cut sheets used daily to aid in troubleshooting—Greatly increased speed and proficiency at which technicians restore service to customers.• Rebuilt training systems from the ground up to more accurately reflect current technologies and work-center specific training requirements.• Designed and implemented daily checklists to create a recorded system of checks and balances for both shift workers as well as management.• Provided unparalleled customer service, receiving 98% positive customer reviews over ~ 2 years.• Engineered point to point networks to mimic common configurations of those passing through facility. Increased teams situational awareness as well as providing the ability to analyze equipment in house.

Us

Responsible for establishing a customer requirement driven communications projects schedule. Handled all circuit actions requirements supporting large area of operations, including several remote user locations. Created and ensured execution of over 500 individual Transmission Service Orders.Performance Highlights• Centerpiece in advancing interpersonal relationships with peers and customers alike ensuring the broader picture of the flourishing Afghanistan network was more readily available than ever before.• Developed installation tracking system used to take office from 300 service orders behind to steadily 50 ahead. Giving management and customers a way to stay up to date on current and future network architecture: allowing them to be more aware of each sites capabilities and time lines.• Increased equipment longevity by enforcing and cataloging preventative maintenance; saving the military over $350,000 in potentially damaged equipment.• Brainstormed and spearheaded multiple facility re-wire project through planning to execution. Re-wire greatly reduced user downtime during communications outages.

Randolph Afb, Tx, Us

Monitored status and performance of over 600 circuits and high speed trunks through transmission and switching systems, local, Wide Area Networks, Global Area Networks, and subscriber equipment on a daily basis. Installed, removed, maintained, modified, troubleshoots, and repairs voice and digital communications systems/circuits including intercom, fire alarm circuits, electronic and electromechanical telephone key and terminal and communications equipment systems.Performance HighlightsSuccessfully troubleshot and restored over 900 user impacting outages in a 4 year period. Garnered a very advanced troubleshooting mind and background.Lead technician during 60% base communications outage—researched and configured KG 189’s to restore communications to 100% with minimal downtime receiving base wide recognition.Gained experience with implementation service provider processes, including architecture, network design, re-engineering, and implementation of complex communications architectures, from design through implementation.Installed/programmed and documented 3 new Promina 800 nodes from scratch as well as an ATM backbone to establish new systems control facility 2 months ahead of schedule.Performed engineering technical support for network security using provisioning on KG75s (Fastlane), KG175s (Taclane), and KG194s (serial) encryption devices.