Keith Reed Email & Phone Number

San Francisco Bay Area

- Designing new program model and delivery for California utilities- Managing newly designed utility program for several utilites in Southern California- Managing KPI targets are met for all clients- Managing budget for current programs - Ensuring CB&I budget standards are maintained - Producing timely invoicing for our clients- Leading an implementation team, including 2 companies and 20 people- Business Development, Northwest

San Francisco Bay Area

Teach a variety of courses: Organizational Behavior, Organizational Communication, Business Management & Contemporary Issues in Business.

United States

ENERGY CONSULTATIVE SERVICESManaged implementation and administration of SMUD Complete Energy Solutions (CES) Program integrating energy solutions to small/med business customers to 300 kWh. -- Managed a $3.4M budget and a 10GWh annual goal.-- Sold and delivered the design/deployment of strategic plans to all Northwestern utilities, schools, customers, and companies.

International

ENERGY CONSULTATIVE SERVICESAssessed LADWP’s Energy Efficiency Program (Electricity/Water).-- Programs included Industrial, Commercial and Residential and recommended and applied Energy Efficiency Best Practices.-- Developed a Portfolio Business Plan, documenting all programs including process flow maps and identified opportunities for enhancements, efficiency gains, solutions, and a KPI metrics report for forecasting, tracking and identifying contingency plans.

San Francisco Bay Area

ACHIEVEMENTSStrategically led the California utility administration and all aspects of planning, development, implementation and program management of “Best in Class” DSM program for Single Family, Multi-Family, Small/Medium Business, Low Income and CARE.-- Successfully developed, forecasted and administered an annual budget of $250M. Managed costs in compliance with stringent Company policies and CPUC regulations and effective use of KPIs.-- Contributed to $104M shareholder earnings 2006-2008 through collaboration with internal/external industry representatives, local governments, and CPUC/regulators to meet statewide energy efficiency goals and targets.PROGRAM MANAGEMENTLed a team of up to 40 in Residential, Small/Med Business and Low Income DSM programs to strategically deliver energy savings, enhance customer satisfaction, improve our environment, and deliver shareholder earnings. -- Developed products, implemented and managed programs, contracts, and budgets.-- Lobbied for PG&E in regulatory policy, private sector, and public interest forums for residential/small business including statewide 2010-12 program cycle policies.

San Francisco/San Ramon

ACHIEVEMENTSWithin a year, led improvement of customer service/sales call center’s performance metrics from 3rd to 1st quartile.-- Developed a “Best in Class” recruiting program for PG&E’s Account Services Department based on training program and retention. To date, only one new hire has left.-- Represented PG&E as its national spokesman on data centers and load requirements matters.BUSINESS ACCOUNTS Developed and managed a business customer service/sales call center serving 700 customers for each of the 16 reps. -- Created and maintained team metrics including CEE goals, client management, and customer satisfaction (JD Powers). RECRUITMENT AND TALENT DEVELOPMENT Developed and managed recruitment, hiring, training and placement program that was emulated throughout the company and was introduced to several other large companies by PG&E’s HR staff; placed 40 new hires in two years. SENIOR CORPORATE ACCOUNTS Built relationships and ensured customer service for PG&E’s largest data center customers. -- Served as a national representative and spokesperson on key industry data center issues, working directly with EPRI, Chartwell, etc.-- Created standards and educated key personnel on risk mitigation strategies to PG&E and shareholders.

San Francisco Bay Area

ENERGY SERVICE PROVIDER (ESP) RELATIONS-- Collaborated with CPUC, key utilities, ESPs, and interveners to develop policies to introduce a deregulated gas and electric marketplace.-- Point of contact for 50+ ESPs to facilitate their entry to PG&E service territory.

RESPONSIBILITIESCustomer relations and account manager to San Francisco corporate clients; supervised a staff of 11.-- Top 50 retailers working with them on planned/unplanned outages, billing, rates and energy efficiency issues.-- Maintained relationships w/business customers’ officers/mgrs.-- Developed strategic plans for the retail and residential market in San Francisco.

Mba, Business, 3.87

Activities and Societies: Magna Cum Laude

Education record

High School Diploma