Keith R. Everett Email & Phone Number

Redwood Shores, CA, US

Redwood City, California, US

• Measurably improved student outcomes and established solid NPS (40+) with new student centric, hands-on e-learning courses & skill based assessments
• Reduced time to student proficiency by restructuring courses based on role based personas
• Led a team to close training gaps with our first set of SAAS application courses

Redwood City, California, US

• Increase CSAT as the sole training professional by improving and maintaining content while developing new courses
• Streamlined student experience by migrating PDFs and Vimeo content into Rise and Storyline
• Identified training gaps for all stakeholders by completing the first ever company wide training needs assessment

San Francisco, California, US

Awarded the Innovation Drives Us Award for 2019.

San Francisco, California, US

Managed customer-facing technical content at Vlocity, the leading producer of industry-specific solutions on the Salesforce Platform. Content included eLearning and instructor led training content. Contract to hire May 2018.

Dallas, TX, US

• Independent Energy Standards (IES) is an objective ratings and analytics company. We provide impartial environmental best practice ratings and risk analytics in the oil and gas industry. Find out more at www.ies.coThe.
• Built the Customer Success function from a clear vision and mission to tangible goals and processes.
• Socialized customer centric mindset into company culture through formal and informal training and creative collaboration exercises.
• Gained insight into customer health and satisfaction by rolling out the first internal and external customer surveys and metrics.
• Promoted data-driven customer engagement with proactive Salesforce administration and data management.
• Planned key client engagements to rapidly iterate product development using an agile framework for value discovery and creation.

San José, CA, US

• Worked with the Data Analytics Team on high priority city projects.
• Helped gain federal funding for My Brother’s Keeper initiative by doing detailed demographic analysis of US Census and other socioeconomic data sets with R and Excel. This White House sponsored program helps men and.
• Identified solutions to reduce traffic accidents and fatalities by performing detailed analysis of 15 years of traffic accident data using advanced regression tools in R.

Washington, DC, US

• Fleet Weather Center Strike DetachmentLed Fleet Weather Center Department, which included overseeing 12 direct reports and $1.4M budget. This was a remote detachment of tactical aviation weather forecasters who.
• Transformed mission from local weather forecasting to specialized integrated global weather support.
• Team awarded 24 medals by clients for providing superior world-wide customer support.
• Decreased fixed expenses over 60% by developing a coalition of advocates with our prime customer to let us move into their building.
• Turned dissatisfied customers into evangelists for our team by integrating into customer processes at all levels and creating innovative tailored products and services.
• Raised customer satisfaction 5-fold with new customer success training, escalation management, and KPI monitoring.

Washington, DC, US

• USS Enterprise CVN-65I served as a Division Officer in the Operations Department as well as ship's Meteorologist and Oceanographer. Managed a weather customer support team.Oversaw 10 to 18 direct reports and $1.2M.
• Led 1,000+ operational reports though 9,800 aircraft launches and recoveries, including over 3,400 combat sorties, and 23,000 miles steamed at sea incident-free with expert cross-functional operations management.
• Improved product quality and delivery with fewer and better-trained people via adept change management using lean process controls.
• Trained 4 shifts of senior supervisors by developing an advanced operations curriculum then mentoring 12 leaders through the program.
• Groomed for a successful external audit of 150+ mechanical systems with thousands of deficiencies by creating an inspection program and building an MS Access photo database to track corrective maintenance. This also.

Washington, DC, US

Naval Postgraduate SchoolGraduate Student in Meteorology and Physical Oceanography. See Education.

Washington, DC, US

• USS Scranton SSN-756Department Head of the Operations Department with 40 professionals in 5 divisions including navigation, radio, electronic surveillance, navigation electronics and internal communications. I was the.
• Scranton was a superior performing ship; rated the best ship in a squadron of 6 an unprecedented 3 years in a row for a full spectrum of demanding submarine operations
• Built a navigation team praised by inspectors that successfully piloted across 6 oceans (from the North Pole to the Equator and the Strait of Hormuz to the Panama Canal), while overcoming challenges from aging equipment
• Program Manger: Personal reliability, classified material control, security clearance, electronic and preventive/corrective maintenance programs
• Project Manager: Implemented a two year long operational testing plan for a new sonar system used for a successful dual ocean deployment and international exercises; similarly administered 9 month testing plan for a.
• Senior Shift Supervisor for piloting, ship operations and reactor operations teams

Washington, DC, US

Submarine Training FacilityAs a certified Navy Curriculum Developer, Course Supervisor and Instructor I taught a series of 5 submarine system and tactics courses full-time, supervising other instructors for 3 of those courses. I also supervised 3 types of tactical team-training suites that simulated submerged and surfaced submarine operations and.

Washington, DC, US

• USS LaJolla SSN-701For over 2 years I served as the Reactor Controls Division Officer and was responsible for maintaining and operating all the monitoring and safety equipment for a nuclear reactor. Then for a year I.
• Program Manger: Recognized as the best quality assurance and ship alteration (full-ship configuration management) manager in two squadrons
• Project Manager: 15 contractor maintenance periods (1.5 years total)
• Senior Shift Supervisor for ship operations and reactor operations teams
• Built cross functional teams to troubleshoot/repair reactor control faults and handle torpedoes resulting in several superior audit and inspection grades
• Created cutting edge presentations to promote the ship’s brand across the fleet and with foreign navies

Washington, DC, US

• Nuclear Power Training Unit - S5G ReactorAt this prototype I applied the curriculum from Nuclear Power School to learn all the mechanical and electrical systems for a fully operational nuclear reactor to qualify as.
• Certified to supervise the operation of a nuclear reactor

Washington, DC, US

Naval Nuclear Power SchoolHere I studied graduate level courses of in calculus, physics, chemistry, engineering (mechanical, electrical and nuclear) and reactor operations.

Daytona Beach, Florida, US

• Taught University Level Meteorology Courses at satellite campus in Fallon Nevada
• Enabled local students to take classroom science electives by developing classroom, online and blended curriculum and teaching weather courses.

Master Of Business Administration (M.B.A.), Data Science And Business Analytics

Ms, Meteorology And Physical Oceanography

Certificate, Joint Professional Military Education

Certificate, Nuclear/Nuclear Power Technology/Technician

Ba, Physics, Minor In Theater Production

High School

Education record