Keith R. Everett Email & Phone Number

Redwood Shores, Ca, Us

Redwood City, California, Us

• Measurably improved student outcomes and established solid NPS (40+) with new student centric, hands-on e-learning courses & skill based assessments• Reduced time to student proficiency by restructuring courses based on role based personas• Led a team to close training gaps with our first set of SAAS application courses

Redwood City, California, Us

• Increase CSAT as the sole training professional by improving and maintaining content while developing new courses• Streamlined student experience by migrating PDFs and Vimeo content into Rise and Storyline• Identified training gaps for all stakeholders by completing the first ever company wide training needs assessment

San Francisco, California, Us

Awarded the Innovation Drives Us Award for 2019.

San Francisco, California, Us

Managed customer-facing technical content at Vlocity, the leading producer of industry-specific solutions on the Salesforce Platform. Content included eLearning and instructor led training content. Contract to hire May 2018.

Dallas, Tx, Us

Independent Energy Standards (IES) is an objective ratings and analytics company. We provide impartial environmental best practice ratings and risk analytics in the oil and gas industry. Find out more at www.ies.coThe first dedicated Customer Success Manager at this rapidly growing startup. • Built the Customer Success function from a clear vision and mission to tangible goals and processes.• Socialized customer centric mindset into company culture through formal and informal training and creative collaboration exercises.• Gained insight into customer health and satisfaction by rolling out the first internal and external customer surveys and metrics.• Promoted data-driven customer engagement with proactive Salesforce administration and data management.• Planned key client engagements to rapidly iterate product development using an agile framework for value discovery and creation.

San José, Ca, Us

Worked with the Data Analytics Team on high priority city projects.•Helped gain federal funding for My Brother’s Keeper initiative by doing detailed demographic analysis of US Census and other socioeconomic data sets with R and Excel. This White House sponsored program helps men and boys of color break the cycle of truancy, poor job prospects, gang activity and violence.•Identified solutions to reduce traffic accidents and fatalities by performing detailed analysis of 15 years of traffic accident data using advanced regression tools in R.

Washington, Dc, Us

Fleet Weather Center Strike DetachmentLed Fleet Weather Center Department, which included overseeing 12 direct reports and $1.4M budget. This was a remote detachment of tactical aviation weather forecasters who supported Naval Air Wings during their pre-deployment training and overseas deployments. My team developed and marketed intricate weather products to a variety of customers and trained them how to use the products for improved tactical performance. • Transformed mission from local weather forecasting to specialized integrated global weather support.• Team awarded 24 medals by clients for providing superior world-wide customer support.• Decreased fixed expenses over 60% by developing a coalition of advocates with our prime customer to let us move into their building.• Turned dissatisfied customers into evangelists for our team by integrating into customer processes at all levels and creating innovative tailored products and services.• Raised customer satisfaction 5-fold with new customer success training, escalation management, and KPI monitoring.• Created a new brand of weather forecaster in an 18-month self-organizing collaborative process improvement effort.• Prevented outages in 2 essential software tools by intervening with key decision makers to restore program funding, then tracking new build installation fleet wide.• Stopped cancellation of an international weather conference and added services at reduced costs by partnering with a first-ever private sector co-sponsor. (http://www.dri.edu/wida)Awarded Meritorious Service Medal

Washington, Dc, Us

USS Enterprise CVN-65I served as a Division Officer in the Operations Department as well as ship's Meteorologist and Oceanographer. Managed a weather customer support team.Oversaw 10 to 18 direct reports and $1.2M budget during 40% personnel drawdown. My division was responsible for providing weather forecasts for Carrier Strike Group 12 (CSG-12) and all assigned ships and air units, primarily tactical aviation and maritime forecasts. I stood watches as Officer of the Deck and Command Duty Officer (underway and in port) and was Instrumental in the ship’s success during 2 combat deployments to the Middle East.• Led 1,000+ operational reports though 9,800 aircraft launches and recoveries, including over 3,400 combat sorties, and 23,000 miles steamed at sea incident-free with expert cross-functional operations management.• Improved product quality and delivery with fewer and better-trained people via adept change management using lean process controls.• Trained 4 shifts of senior supervisors by developing an advanced operations curriculum then mentoring 12 leaders through the program.• Groomed for a successful external audit of 150+ mechanical systems with thousands of deficiencies by creating an inspection program and building an MS Access photo database to track corrective maintenance. This also helped improve the performance of the ship’s aging ventilation system.Awarded Navy and Marine Corps Commendation Medal

Washington, Dc, Us

Naval Postgraduate SchoolGraduate Student in Meteorology and Physical Oceanography. See Education.

Washington, Dc, Us

USS Scranton SSN-756Department Head of the Operations Department with 40 professionals in 5 divisions including navigation, radio, electronic surveillance, navigation electronics and internal communications. I was the senior navigation supervisor and pilot. I was program manager for multiple programs including among others: electronic and paper chart inventories, and supervisor training programs. Also assisted the Engineering Department with meticulous audits and monitoring programs. Stood shifts as Officer of the Deck and Ship’s Duty Officer: the senior watches responsible for all aspects of safe ship operations.Highlights Included:• Scranton was a superior performing ship; rated the best ship in a squadron of 6 an unprecedented 3 years in a row for a full spectrum of demanding submarine operations• Built a navigation team praised by inspectors that successfully piloted across 6 oceans (from the North Pole to the Equator and the Strait of Hormuz to the Panama Canal), while overcoming challenges from aging equipment•Program Manger: Personal reliability, classified material control, security clearance, electronic and preventive/corrective maintenance programs •Project Manager: Implemented a two year long operational testing plan for a new sonar system used for a successful dual ocean deployment and international exercises; similarly administered 9 month testing plan for a new inertial navigation system• Senior Shift Supervisor for piloting, ship operations and reactor operations teams• Helped train the crew to operate under ice for the first time with a new sonar system. We used curriculum and simulations personally developed two years prior. Scranton went on to be first new class of ship to surface at the North Pole in over 25 years. • Continuing training curriculum manager and lecturer: Developed and administered continuously evolving training plan and curriculum for senior leaders to support a varied and dynamic operations schedule

Washington, Dc, Us

Submarine Training FacilityAs a certified Navy Curriculum Developer, Course Supervisor and Instructor I taught a series of 5 submarine system and tactics courses full-time, supervising other instructors for 3 of those courses. I also supervised 3 types of tactical team-training suites that simulated submerged and surfaced submarine operations and developed/implemented multifaceted training scenarios for these suites. The highlight of my time as an instructor was when I rebuilt an Arctic Operations course with new procedures and simulation methods to support an emergent submarine deployment. I then volunteered to deploy on that ship as Arctic expert and senior watch stander. I later used this curriculum to train my own ship for an under ice deployment.

Washington, Dc, Us

USS LaJolla SSN-701For over 2 years I served as the Reactor Controls Division Officer and was responsible for maintaining and operating all the monitoring and safety equipment for a nuclear reactor. Then for a year I served as the Division Officer for Torpedo and Fire Control divisions responsible for torpedo and missile handling systems, ordinance, small arms, electronic fire control tracking systems, and cruise missile targeting systems. I stood shifts as Engineering Office of the Watch and Officer of the Deck, the two senior shift supervisors for the reactor and ship. Highlights Included:• Program Manger: Recognized as the best quality assurance and ship alteration (full-ship configuration management) manager in two squadrons• Project Manager: 15 contractor maintenance periods (1.5 years total)• Senior Shift Supervisor for ship operations and reactor operations teams• Built cross functional teams to troubleshoot/repair reactor control faults and handle torpedoes resulting in several superior audit and inspection grades• Created cutting edge presentations to promote the ship’s brand across the fleet and with foreign navies• Certified to manage a nuclear reactor as Chief Engineer with a graduate level of education

Washington, Dc, Us

Nuclear Power Training Unit - S5G ReactorAt this prototype I applied the curriculum from Nuclear Power School to learn all the mechanical and electrical systems for a fully operational nuclear reactor to qualify as Engineering Officer of the Watch, the senior shift supervisor for the reactor.• Certified to supervise the operation of a nuclear reactor

Washington, Dc, Us

Naval Nuclear Power SchoolHere I studied graduate level courses of in calculus, physics, chemistry, engineering (mechanical, electrical and nuclear) and reactor operations.

Daytona Beach, Florida, Us

Taught University Level Meteorology Courses at satellite campus in Fallon Nevada• Enabled local students to take classroom science electives by developing classroom, online and blended curriculum and teaching weather courses.

Master Of Business Administration (M.B.A.), Data Science And Business Analytics

Ms, Meteorology And Physical Oceanography

Certificate, Joint Professional Military Education

Certificate, Nuclear/Nuclear Power Technology/Technician

Ba, Physics, Minor In Theater Production

High School

Education record