“You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers’ desired outcome and get all of those things.”~ Lincoln MurphyI’m a results-driven Customer Experience Leader with 15+ years of expertise delivering exceptional service and building team morale through effective communication and positive performance feedback while simultaneously driving technical sales and revenue growth for technology companies. My colleagues have said I’m articulate, energetic, and results-oriented with an exemplary passion for developing relationships with new clients, cultivating partnerships with existing customers, and growing businesses through process optimization, speed, and quality. I’m passionate about offering a high-level strategic perspective and expertise in customer 360 experience to manage and deliver projects and solutions to clientele. I have a keen ability to identify and apply best practices and standards to maximize efficiency, boost cost savings, and drive operational excellence. I’ve built a reputation of strategically adding value to the end customer’s business growth through the utilization of a disciplined approach and commitment for continuous improvement. Furthermore, I’m highly experienced in developing and executing objectives to ensure the execution of operations within customer standards.My colleagues have described me as an expert with a visionary eye for tactically identifying opportunities to build more robust teams that in result produce higher gains and optimize performance. Moving forward in my professional career, I want to continue to leverage my expertise in strategic leadership, and my customer-focused mindset to elicit success in a Customer Success Manager role influencing teams to support clients in their internet technology and cloud computing products.AREAS OF EXPERTISE:Customer Lifecycle Management | Client Relationship Management (CRM) | Solution Design | Budget Management & Forecasting | Project Management | Data Analysis and Reporting | Training & Development | Risk Mitigation | Contract and Negotiation | Sales Forecasting | Quality Assurance | Sales Management | Process Improvement | Strategic Planning | Client/Vendor Relations | Key Account Management | Retention Strategy | Consultation | Project Planning | Strategic Thinking | Process Improvement TECHNICAL EXPERTISE: Azure | CRM | SaaS | SalesForce | APTTUS | CMS | ServiceNow | SFDC | Microsoft: SharePoint, PowerPoint, & Excel INDUSTRIES:Operations Technology | Internet Technology | SaaS Consulting | Real Estate