Keith Riccitelli Email & Phone Number

Fishers, In, Us

Indianapolis, Indiana

Reporting to the Controller, created and led a strategic sourcing function to address over $200MM in direct and indirect spend. Built supply chain and procurement functions, converting transactional purchasing staff to value-add procurement personnel. Analyzed spend, identifying high-value opportunities and delivering over 7X ROI savings.▪ Assumed responsibility for underperforming Inventory Management function, implementing changes to achieve department SLAs for first time.▪ Improved Facilities group productivity and business area relationships through mentoring of staff. Consolidated fleet management to improve vehicle oversight and reliability. Led Facilities and Real Estate Management, providing oversight of 130+ locations across U.S.

Indianapolis, Indiana Area

Reporting to the COO, created a supply chain and procurement function to address direct and indirect spend. Built supply chain and procurement function where none existed, instituting structured sourcing policies and procedures. ▪ Delivered significant cost savings by closing warehouse and moving inventory to third party logistics firm. Implemented supply chain forecasting models to improve supplier delivery performance.▪ Managed client order receipt and fulfillment team, including oversight of third party logistics firm and drop shippers.

Fishers, In

Reporting to the CIO and Head of Operations and working closely with Business Operations Finance built and led Corporate Procurement function. Directed teams up to 35 with four direct reports responsible for Sallie Mae procurement activities across nine major US sites in eight states. Developed department budget of $3.5MM, identified cost containment opportunities, assessed buying needs and usage with core business areas. Maintained contract and vendor oversight for 2K domestic and international relationships while maintaining key performance metrics. Created and directed Sallie Mae supplier diversity program. Supported all lines of SLM business- Originations, Lending, Collections, Customer Service, Call Center and IT.▪ Built “center-led” procurement function leveraging disjointed and unsophisticated spending. Delivered expense savings of $20MM to $35MM annually on $500+MM spend using demand management, RFP, multiple rounds of bidding, and assertive contract negotiations. Implemented Ariba procurement software to drive compliance and automation efficiencies.▪ Created and led offshore governance group focused on driving savings, managing risk, ensuring Service Level Agreement achievement and resolving disputes around annual BPO/ITO offshore spend of $57MM for 300 IT staff and 650 customer service third party associates through seven vendors across nine sites in India and the Philippines. Consistently achieved corporate goals for service delivery and cost savings.▪ Assembled and led a special Program Management Office in conjunction with McKinsey during significant company economic downturn to identify and ensure deliverance of enterprise wide $300MM (20%) annual budget reduction (2008). ▪ Selected to lead and improve corporate purchasing function. Reduced clerk based pool by 50% through automated and streamlined workload while improving service levels and customer satisfaction.

Fishers, In

Reporting to the Chief Technology Officer directed procurement and asset management with team of 12 and three direct reports across Sallie Mae’s Information Technology division. Managed global contracts with outsourcing vendors for 300 IT staff across four sites in India. Developed and executed RFPs, negotiated contracts, reconciled invoices, and booked and tracked technology assets. Managed $75 MM budgeting process for Technology Infrastructure and Operations. Supported implementation and procurement for strategic IT plans to support enterprise wide objectives. ▪ Conceived, designed, created and successfully implemented a centralized strategic sourcing function. Deployed a strategic sourcing department responsible for $75+MM in hardware, software, telecommunications and IT professional services acquisitions, and asset life-cycle management. ▪ Created company’s Global Sourcing group to manage all IT professional services firms. Directly and indirectly responsible for $14MM annual spend on approximately 120 professional services consultants through a preferred Supplier Management Services program. Achieved annual savings of 12% - 20% from prior spend. ▪ Served as lead executive investigating the value of offshore application development. Subsequently created and led the implementation of corporate wide application development and maintenance offshore outsourcing strategy utilizing multiple offshore suppliers, including sourcing and negotiation of a $40MM, seven year outsourcing deal. Built buy-in of strategy across all levels of management. Piloted offshoring then successfully moved a combined offshore spend of $32MM in present annual application development expense, delivering a 27% net savings.

Fishers, In

Reported to VP of Application Development and served as key IT executive in the development and execution of company’s e-business strategy. Led department of 120 employees with four direct reports. Built and managed budget of $12MM. Oversaw cutting edge IT direction focused on web based applications like e-signature capabilities and on-line student loan application. Worked closely with Product Development, business areas and external customers to define new opportunities. Built web site to create financial literacy presence for high school population and partners and established industry data standards.▪ Conceived and designed company’s innovative electronic signature solution, resulting in a net saving to the company in excess of $1MM.▪ Chosen as key executive to represent company in industry initiatives and associations. Represented organization in student loan industry / U.S. Department of Education cooperative modernization efforts. Negotiated with executives at U.S. Department of Education to affect improvements to the student loan program.

B.S., Computer Science

Mba

Activities and Societies: Delta Mu Delta