As the Director of Technology, I led a diverse department encompassing Service Desk, Infrastructure, AV, and Print operations. During my tenure, I have spearheaded critical initiatives and improvements to support digital learning and business operations environments, benefiting both students and staff.Launched the overhaul of the wired and wireless infrastructure to support digital learning and business operations environments. Enforced comprehensive data backup and recovery strategy. Built and maintained annual Operations and CapEx budget projections. Implemented org-wide data management systems streamlining operations. Enforced Cyber-security systems while increase user-awareness. Additional Achievements:Implemented Smartboard technology to enhance classroom learning and engagement.Assessed and evaluated MSP partners, prioritizing responsiveness, expertise, and future-focused services.Developed and launched SharePoint portal, unifying business resources and operational synergy.

As the Director of Technology, I managed IT services and Infrastructure for multiple charter schools, providing essential support for over 200 staff and more than 1000 students throughout New Castle County. My role also included serving as the Information Security Officer (ISO), ensuring compliance with DDOE standards across all campus networks.Led a team supporting 200 staff and over 1000 students throughout New Castle County.Maintained 4 DDOE-compliant campus networks as the Information Security Officer (ISO).Sourced and implemented alternative solutions under fixed budget constraints, increasing student/device ratio by 50%, reducing costs and hardware issues, and improving connectivity.

Managed a 15 campus systems network within an enterprise level infrastructure. Cloud and tape backup management. VMWARE, Windows Server, NetApp, Microsoft O365. Also served as Tier 3 support for technology staff.

150+ Cisco Catalyst switches, 600+ Wireless Access points, Wireless Controllers 5550 series Cisco VoIP management, Unified CM Administration, Unity Connection AdministrationMaintained network MDFs, IDFs, network documentation, charts, diagramsT1 and Metro Ethernet troubleshooting.

Supported a 3 campus network in a rotating schedule. Responsible for troubleshooting break/fix issues as Helpdesk, supporting Tech Managers level I and II, providingexecutive, urgency, remote and walk-up support, includes 24/7 emergencies.