Keith Brown Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Built a client intake app leveraging Dataverse, Model-driven app design, Power Automate, Python, Selenium, Power Automate Desktop, Azure Functions, Custom Connectors, Pipeline, AzureDevOps, and ALM processes.

Washington, Dc, Us

Reported daily ServiceNow ticket standings to stakeholders. Resolved issues with citizen developer Power Automate flows. Wrote documentation on how to migrate from InfoPath to Power Apps.

New York, Ny, Us

Currently managing projects to improve corporate efficiency through workflow automation using Power Automate, PowerBI, SharePoint, Power Virtual Agent, and much of the rest of the M365 universe. Leading the help desk team to victory by improving our onboarding and administrative processes to reduce time and improve consistency through automation. Some projects I've worked on:Asset Management System:Lead a team of 4 to build an asset management system that tracks CDW invoices, ADobe Licenses, Azure Devices, AD Users/devices, NinjaOne Devices, Qualys Vulnerabilities, AWS EC2 VMs...Designed the database schema for our "Source of Truth" that was used to track asset lifecycleWorked with Database Admin to develop the APIs and Azure Data Factory workflows to import data from various 3rd party applicationsWorked with dev team to Develop a canvas Power App to edit the dataWorked with dev team to develop a Power Bi with several dashboards to track asset lifecycle, vulnerabilities in systems, determine where license were assigned and when they need purchased, auditing of user accounts to compare AD to Azure data for inconsistenciesauditing systems to compare inconsistencies between AD, RMM, and AzureIntegrated URLs into data to allow for easy connections between reports and RMM/Power AppsHelpdesk ChatbotWorked with dev to build a virtual assistant that sent knowledge base articles to a teams channel based on the query of the user. built out the Q&A repositoryUpdated Power Automate flows to interact with end user to act as a triaging system for ticketsOnboarding/Offboarding:Interviewed several business unit heads to understand our current onboarding/offboarding workflowdesigned a detailed Visio diagram using BPMN logic to visualize the current processRe-imagined our current process with automation in mind in a new Visio diagramMet with Database Admin and Sys Admins to review technical challenges for data flow and security.

Pittsburgh, Pa, Us

Worked one-on-one with business owners to manage their network infrastructure and security, performing security audits on their environments and converting their risk into projects. Managed projects from conception and lead teams to implement on strict deadlines. Advised clients on future-proofing and securing their network infrastructure. Migrated on-prem email servers to Microsoft 365 and Azure AD to create SSO between client domains and cloud resources. Migrated domain controllers to Hyper-V / VMWare as well as into Ascent's SOCII compliant Data Center. Secured E-mail servers with Barracuda Email Essentials platform. Fielded escalation tickets from the Help Desk to meet SLAs on time. Managed the network infrastructure of a growing fuel supply and distribution company with 18+ locations, covering vendor relations, Sophos Firewalls, Switches, VMware servers, AWS EC2 VMs, VPNS, printers, multiple domains, WAPs, and magnetic door locks.

Brooklyn, Ny, Us

Managed a wide-range of IT support efforts with leadership in healthcare, education, business and other sectors. Background supporting end-users while ensuring long-term success of complex challenges. Specialize in small- to medium-sized business performance to optimize network, server, and security systems.System Administration: Configure, install, manage and support Windows Server (2008, 2012, 2016) for clients. Installation and maintenance of Dell SonicWALL and network devices. Manage and support Microsoft Exchange and Active Directory. Support Office365 and Citrix applications. Client Service: Provide onsite and remote support for local healthcare clients. Service projects and calls for network and systems infrastructures for clients. Support new set ups and upgrades. Desktop Support: Provide end user support in Windows and Mac environments. Extensive troubleshooting of hardware and software. Work with proprietary software and databases.

Principal strategist, founder and visionary for IT services company delivering comprehensive support for small to medium business clients across sectors. Oversees quality performance efforts and creative solutions to complex business needs while collaborating with executive-level customers and internal team of technicians to complete assignments with aggressive timelines, quality and customer requirements. Core Achievements:★ Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up as point of contact for all IT and emergency calls. ★ Spearheads ongoing optimization of client networks, including all network infrastructure, PCs, servers, printers, security solutions, and website management. ★ Created rapid response call resolution methods using remote access tools and coordinating field technicians for complete emergency assignments promptly. ★ Led various technical projects overseeing a team of IT specialists and used sales expertise to build relationships with clients and develop a streamlined and effective managed services partnership.

Conceptualized, developed and integrated various complex projects to improve IT performance across 8 urgent care medical facilities and 2 business locations to maximize internal operations and improve patient care. Led successful problem investigations working independently to troubleshoot and support end-users; ensured system security and compliance with state and federal regulations, including HIPAA best practices. Core Achievements:★ Managed VPN network connectivity of all servers, printers, tablets, and laptops while improving end-user support and creating helpful materials designed to train unfamiliar software GUIs. ★ Drove business performance and new patient acquisitions for each medical facility by overseeing website maintenance and maximizing keywords in social media sites. ★ Supported software vendors with planning and execution of 2 electronic medical record platforms while leading technical training for clinical staff, including doctors, physician assistants, and nurses. ★ Led comprehensive network infrastructure upgrades across sites, such as cabling, switches, routers, and Wi-Fi Access Points to successfully integrate digital imaging features at gigabit speeds.

Coordinated a wide-range of information technology support services, including network, workstation, domain, website, and server problems for small to medium business clients. Recognized for delivering outstanding customer service while troubleshooting and optimizing performance measures. Core Achievements:★ Collaborated with technicians to resolve issues, complete projects efficiently, and accurately monitor client needs and deadlines to exceed expectations. ★ Improved user control and security by helping plan and execute client transitions with Active Directory from workgroups to domain environments.★ Maintained and optimized TCP/IP network configurations, including all wired and wireless routers, windows servers, wireless Access Points, and network printers.