My "Why": We are unnecessarily burdened by an unsustainable healthcare system. Mired in waste, misaligned incentives and administrative burden, that system is incapable of efficiently producing the outcomes required of it. Despite spending significantly more per capita than any other developed society, by any measure, U.S. healthcare doesn’t even crack the world’s top 20. A majority of our citizens would rather avoid care than submit to the effort and opaque expenses required to find, access and pay for care. A nation’s health infrastructure serves as a pillar for the security and welfare of its population. Our system instead burdens our tax liability, national debt, employers and households at a growing, unsustainable percentage. Unchecked, it will erode our ability to preserve the quality of life we hold so dear. Boiled down, I dedicate my waking hours to improve the odds of thriving career, physical, social, financial and community well-being for my family, friends, clients and society.My How: I am a healthcare friction finder and friction fighter. There is tremendous opportunity to practically apply novel and transformative advances in data science, cloud computing and technology interfaces to have a significant impact throughout the healthcare ecosystem…not just marginal improvement, but world-class transformation resulting in improved clinical outcomes, clinician and patient experiences and costs. Admittedly audacious, it is absolutely possible. The stakes are too high to not lean-in to the problem like never before.My When: Now! I seek like-minded innovators and collaborators not afraid to challenge status-quo and actually bend the cost curve while improving health. Specialties: Data Science, Human-Centered Design, Consumer Insights, Human Capital, Well-being, Employee Engagement, Corporate Finance, B2B Sales Leadership, Cross Functional Leadership, Talent Selection/Development, Team Building, B2B Customer Engagement, Public Speaking, Client Relationship Management, Behavioral Segmentation, Clinician Engagement, Artificial Intelligence, Healthcare Consumer Engagement, Executive Leadership, Digital Modernization, Innovation.
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Consulting Practice Director-Healthcare ConsumerismChange Healthcare Jun 2022 - Dec 2023Minneapolis, Minnesota, United States• Collaborate with clients to drive optimized business performance through member/patient engagement and customer experience• Earn trusted relationships with healthcare executives focused upon industry dynamics, strategy and the delivery of consulting services.• Develop new consulting products and services• Partner with industry groups to further Consumerism research and thought leadership• Evaluate client Consumerism capabilities and needs; advisory services to optimize staffing, operations and technology• Lead client initiatives to evaluate, select, procure and implement Consumerism vendor solutions• Develop and lead large-scale consulting frameworks in Omni-channel consumer engagement, product development, regulatory compliance, market expansion, content marketing, healthcare consumer education, contact center, and data-driven decisioning. -
Vice President - Behavioral Engagement; Artificial IntelligenceChange Healthcare Oct 2015 - Jun 2022Greater Minneapolis-St. Paul AreaLed agile teams of behavioral science, AI data science, product and engineering to solve healthcare payer, provider and consumer barriers to access, affordability, equity and convenience. Created and delivered consistently top-performing demand-generation thought-leadership impressions. Influenced Cultural norms as ambassador.• Identified, activated, and exceeded the conversion rates of Customer Success Criterion by humanizing AI. • Deployed practical innovation rooted in human-centered design to modernize workflows with lower-cost, speed and precision. https://www.informationweek.com/ai-or-machine-learning/humanizing-ai-how-to-close-the-trust-gap-in-healthcare. Led delivery of 17 matrixed projects, each exceeding capitalized success requirements.• Recognized with the CEO’s Values in Action Award: Drive-Pursue Purpose. Earned the Highest Employee Engagement leader scorecard in enterprise; +24 over company average, +10 over healthcare benchmark. • Executive Mentor-Accelerated Development Program. Facilitator-Innovation Framework; Instructor-Amazon Working Backwards Solution Development for Product Managers. -
Consulting Practice Leader-Healthcare ConsumerismOptum Jun 2022 - Dec 2023Greater Minneapolis-St. Paul AreaCreate new client value through the design and delivery of payer and provider consumerism consulting frameworks emphasizing CAHPS (Consumer Assessment of Healthcare Providers and Systems) Optimization, ACA Enrollment, and Value-Based Care Adoption. Built a team of behavioral and experience designers. • Deploy Innovation Framework solution development process to define the problems to be solved, inject voice-of-customer to quantify desirability and establish the foundational analytics applications to baseline, measure and monetize incremental lift. Customer Success Criteria (activation and conversion) always exceeds plan.• Patent Awarded: Clinical Decision Support; Nurse Case Manager adoption of ML length-of-stay optimization. -
Vp Engagement Strategy ConsultingRedbrick Health Mar 2014 - Oct 2015Greater Minneapolis-St. Paul AreaRedBrick Health combines constant technology innovation and deep consumer insight to reinvent the health & wellness category. Our platform creates a personalized, persuasive and rewarding consumer experience delivered through web, mobile and live interactions. The result: engaged consumers, healthier behaviors, better outcomes and stronger returns on everyone’s investment in health.
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Vp-Engagement SolutionsUnitedhealth Group Sep 2011 - Mar 2014Greater Minneapolis-St. Paul AreaOptum helps nearly 60 million Americans live their lives to the fullest by informing, enabling and inspiring personal vitality; helping navigate the system, finance their health care needs and stay on track with their wellbeing goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance -
PartnerThe Gallup Organization Feb 2007 - May 2011Management Consulting. Wellbeing practice expert. Applied Behavioral Economics. Global Fortune 1000 Performance OptimizationSpecialtiesTalent-Based Selection, Strengths Based Development, Executive Leadership Optimization/Succession, Employee Engagement, Customer Engagement, Behavioral Economics, Sales Force Optimization, Well Being -
Vp- Marsh And Mercer HrMarsh & Mclennan Companies, Inc. 2004 - 2007 -
Regional Vice PresidentCigna 1994 - 2004
Keith Roberts Education Details
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Finance, Investment & Banking And Risk Management
Frequently Asked Questions about Keith Roberts
What is Keith Roberts's role at the current company?
Keith Roberts's current role is HealthTech Growth & Modernization Executive | Patient & Member Experience Optimizer | Patented Human Centered Design Innovator | People Leader | Business Developer | Speaker | Digital Transformer.
What schools did Keith Roberts attend?
Keith Roberts attended University Of Wisconsin-Madison - School Of Business, Marquette University, Marquette University.
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