Keith is a Dallas/Fort Worth, TX area based executive with over 30 years of Processional services, Customer onboarding, Customer Success and Sales Engineering management experience. He's a proven leader with deep core consulting, CRM, advisory and cloud experience, specializing in complex solution design and delivery, and front office transformation.He helps clients develop innovative business strategies, design new operational models, build roadmaps and business cases, and manage complex implementation programs. His expertise includes designing and implementing CRM Service and Sales transformation strategies.He has a strong belief in providing top quality services by understanding client business needs, staying informed about market trends, working in a team environment, and building trust and confidence. The intersection of technology and services is where Keith has spent much of his career. He has a unique blend of business and technical savvy with the ability to collaborate cross functionally. He has extensive experience in change management and is comfortable creating order from chaos while operating at a strategic level, and bringing forth innovative thinking. Keith is well experienced in building and operating high performing customer centric teams that deliver results, and has an no nonsense approach to solving business problems and process definition for identifying optimal solutions without the "everything is a nail because I only have a hammer" single minded approach. He is not afraid to challenge the status quo for the betterment of the organization.Keith's professional life has been dedicated to the business application of technology, consulting services (Professional Services), customer service operations, and software application & product development. He has been privileged to have had the opportunity to contribute in company executive and officer roles, and has had a progression through a variety of management and technical leadership roles. Though his roots are in technology services, customer and user/customer experience (UX/CX), and CRM expertise, his roles have evolved into those of leadership, providing vision and direction. Mr. Roller can contribute in a senior leadership role in a technology oriented business, by applying extensive experience in: management, professional services, operational and analytical CRM, contact center operations/call center operations (customer care operations), customer loyalty and satisfaction programs, and strategy, business applications, and software/hardware development.