- Monitor and maintain customer servers and software- Perform new customer setup - Rack install, cabling, initial hardware setups- Mentor and train new hires- Open, track, and resolve customer issues via ticketing system- Perform facility security checks- Run fiber and copper lines- Hardware and software troubleshooting- AC, Security, and Electrical monitoring and escelation

Created departmental setup plans for a rapid prototyping team:-Staff sizing and ramp-up plans-Testing scope projections-Outsourcing needs and budget-Onboarding documentation-Build delivery schedules-Created automation plans-Created Jira boards for task tracking-Tested in Unity alongside engineers and artists-Assisted other studio projects as their needs arise

-TRC/XR Testing-Work with outsourcing teams-Create test suite templates for game features to be used by other testers -Update and maintain QA test environments-Work inside of the Cryptic Engine to test high monetization items -Communicate testing results and issues to QA lead and production -Run departmental playtests, setting scope and testing parameters -Assist junior team members in developing best practices -Perform white glove testing on maintenance days for PC, XB1, PS4-Present release Post-Mortems-Feature responsibilities: -Microtransactions and Promotions -Lockboxes -Live and build support -Adventure Zones -Achievements

-Monitor and maintain servers, software systems, network configurations-Resolve customer issues via phone, email and in person-Open, track, and resolve customer issues via ticketing system

-Coordinated workflow between departments-Implemented scheduling for assigned tasks and builds-Handled acquisition of hardware and software-Creation of test cases for development team-Handled customer relations between clients and developers-Established advertising strategies and analytics-Atlassian tool setup and management-Coordinate tasks between artists and programmers to meet client deadlinesTitles:Dancing DonnaGraphic Designer Trivia

-Tracked performance of different mobile ad networks-Provided revenue, profit and cost-effectiveness analysis of our different advertising campaigns-Developed front-end analytics dashboard to return user customized reporting-Built in-house daily generated documentation for management-Worked with the production team to see how players used in app purchases to maximize playerenjoyment and increase revenueSupported Titles:PaplinkoCoin DozerPrize Claw

-Identified bugs in production builds of software and reported the results to the development team-QA RAGE for PC, Xbox 360, & PlayStation 3-CERT testing Sony and Microsoft-AI testing, Collision & Map Boundary testing-Multiplayer internal and cross studio testing-Hansoft Project Manager and debugging using DebugView, Watson, and Target Manager.Titles:RAGE - 2011DOOM - Certification testing XBOX Live re-release

-Tracked internal sales figures and report findings to company Executives-Worked as category adviser to Wal-Mart on tropical items-Aided Wal-Mart buyer in pricing, promotional strategy and commodity sales figures-Created reporting methodology for Wal-Mart's corporate office-Developed daily analytic trackers used by all of Wal-Mart's produce suppliers-Developed sales strategies to pinpoint target demographics

-Developed streamlined reporting-Developed Competitive Markdown strategies for the California Strawberry commission-Designed in store shelving strategies for Wal-Mart corporate