Keith Schmitz Email & Phone Number

Tulsa, Ok, Us

At ENACOMM we help our customers: • Achieve world class recognition for GREAT customer experience, • Decrease costs associated with servicing their customers, • Engage our customer’s customer to adopt technology, • Mitigate risks associated with servicing their customers,• Provide fraud protection in their self-service channels (voice, web, mobile, SMS texts, and email) Typical results experienced by our customers:• Omnichannel customer experience,• Process automation,• Speed to market,• Intelligent and personalized customer experiences and segmentation,• Sophisticated multi-media solutions,• Productivity tools and feedback for agents and management ENACOMM solutions are designed by our vertical market expertise, industry knowledge and technology experience. ENACOMM hosts some of the largest servicers of payment solutions in the market, running millions of transactions daily. We also offer products that work synergistically with third party self-service providers to help achieve the same results as our hosted customers.ENACOMM is PCI-DSS Level 1 compliant, approved by the major payment networks with guaranteed 99.999% up time and a unique focus on continuous optimization of the customer experience.

Menlo Park, Ca, Us

Genesys Contact Center Solutions allows companies to take care of every customer, every time by sending them to the right resource at the right time. It enables interactive voice response and consolidation of customer interactions across channels. This solution also provides insights to manage organizational performance and automate transactions.

VoiceObjects, Inc., also known as VoiceObjects, Inc., operates as a phone application server company. Its product includes VoiceObjects Server, a phone application server software, which enables carrier-grade deployment and management of over-the-phone self-service applications. The company’s server also supports Web services and service-oriented architectures by enabling enterprises to easily integrate the phone applications with existing ERP or CRM systems. Its customers include banking and financial services, communication, managed service providers, marketing agencies, industrial, travel and transport, healthcare, government, and entertainment and info-portals. VoiceObjects, Inc. was formerly known as OneBridge AG.

Us

Intervoice acquired Edify in December 2006

Us

In 2006 and 2007 focused on major accounts that included Wal-Mart, Dell, Alltel, Sears, Target, Travelocity, Alliance Data Systems, Hilton, Office of Attorney General, Reliant Energy, Alliant Energy, Bank of America, American Airlines and Southwest Airlines. Generated $ 1.5 M new named account Litton Loan Servicing. In 2005 managed the existing partner Channels in territory in addition to direct sales. Partners included EDS, Vexis, Phoenix CTI and Verizon.

Indianapolis, Indiana, Us

Introduced Interactive Intelligence to the Southwest Region (Texas, Oklahoma, Arkansas & Louisiana).Distributors included AVDS, Purple Mutt, Vexis, Pulsar, NEC, Pivotal and other independent distributors. Major accounts included Abbott Labs, HBO McKesson, Prodigy, First Horizon, Colonial Savings, Sabre Technologies, Pizza Pizza, Seagate, Mazzio’s, and Shell.

Responsible for a 4 state territory with regards to Call Processing, Voice Mail and IVR products. Distributors include Fujitsu, NEC, Mitel, GTE Customer Networks, GTE, Xeta Corp., RealCom, Fairchild Communications, PhonetiCs, Wiltel, Universal Telephone, Voice Plus, CMS and independent distributors.

Phoenix, Az, Us

Responsible for a 4 state territory with regards to IVR products. Distributors included Knowledgetel, American Software, VoiceXpress, Peerless Systems and otherindependent distributors. Major clients included Bank-One, Nissan, Comerica, University of California Davis, Entergy, BeautiControls, Texaco, Colonial Savings, City of Houston Municipal Courts and Daisy Tek.

Responsible for the Southeast and Midwest territories in addition to Southwest. Distributors included Southwestern Bell, Bell South, Bell Atlanticom and independent distributors.

Managed the sales department of this privately held distributorship authorized to sell the VMX/OPCOM D.I.A.L. system. Managed a staff of 3 direct sales representatives.

Direct sales and application development to new clients in support of their office automation strategy.

Bba, Management

Bba Management, Marketing

Education record