Director of 23 officers in a large upscale mall with over 142 stores and restaurants located in Wauwatosa, Wisconsin. Responsible for security training and implementing a strong customer service mindset in all we do at Mayfair Mall. Highly trained in de-escalation techniques and building effective security teams in our Command Center, Vehicle Patrol, and Mall officers. Work closely with Wauwatosa Police Department in assisting security staff in emergency situations and retail theft.

Project Manager at Molson Coors at their headquarters campus in Milwaukee Wisconsin. Managed 65 officers and supervisors in a 100 acre campus. Segmented the security team into manageable segments and focused on training and changing the image of the security team. Overcame numerous set backs while maintaining a positive attitude. Lead by example and spent quality time with officers and supervisors in fully understanding the challenges of high turnover and low wages for officers. Worked closely with GardaWorld's management team in implementing changes in developing the best in class security team at Molson Coors.

• Opened a premier multi-tenant high rise building in Downtown Milwaukee• Developed and implemented security standards, policies, and practices while increasing the effectiveness of this specialized security program. • Performed numerous audits, investigations, safety programs, and implemented procedures that mitigate risk while developing the best team of security professionals in Wisconsin• Reviewed OSHA and state regulations and adhered to current policies• Developed stellar relationships with Fire & Police departments inviting them to conduct inspections and utilize our building for department-specific pieces of training• Worked closely with over 25 tenants developing a high level of customer service while maintaining the highest standards of physical security in Milwaukee

• Developed two E-Commerce clothing stores• An exclusive seller of designer clothing for men and women• Maintained 40% of my customers year over year• Surpassed revenue goals year after year based on customer service and exceeding expectations• Conducted this business so I could complete my degree at UW-Parkside in Kenosha

• Managed 14 accounts and 120 employees in South East Wisconsin. • Developed relationships with my clients and provided outstanding customer service as well as top-rated security services. • Empowered security staff and grew market share 23% both in temporary and permanent business.• Trained new colleagues on Security, Fire, Life safety system, and workplace violence• Participated in recruitment, coached, trained, motivated, communicated, and provided performance feedback to all officers• Conducted weekly face to face meetings with every client and security team members

• Managed a team of fifteen private security people and integrated them on-site in Racine County Jail. First contracted security in Racine County Jail.• Learned a complex software program and numerous legal documents within four weeks• Grew our presence from the facilitating part of the intake department to four departments within six months, due to our adaptation to the stressful environment• Executed a high caliber of security and customer service through regular contact with the client and staff; evaluated service quality and initiated corrective action as necessary• Managed the recruitment, selection, orientation, training, development, and retention of high caliber staff; ensuring that each staff member was treated with dignity and respect

•Opened office, created marketing materials, and website•Conducted all sales presentations with individual companies and government agencies•Attended training's on-sites through Solar Energy International •Participated in trade shows•Successfully installed two grid-tied solar installations

•Provided positive, proactive leadership to the property associates ensuring profitability by developing client loyalty•Reviewed and approved annual sales and marketing plans and budgets•Monitored advance bookings and financial reports to assess property compliance to budgeted/forecasted revenues•Created and implemented hotel-level tactical sales plans; analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate•Developed and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel•Brand development, increased web site traffic

• Managed the sales team to achieve revenue and occupancy goals • Developed the annual marketing plan to include room rates, revenue, occupancy targets as agreed upon by ownership • Conduct weekly reviews of activities with sales staff, monthly reviews of revenues and competitive stats, and annual performance reviews • Provide weekly updates of sales activities to management and ownership • Attend weekly ownership meetings, revenue meetings, operations meetings, and other departmental meetings as appropriate, providing reports of sales activities • Assign markets and territories to sales staff to maximize productivity • Researched, identified, targeted, and solidified new business in assigned markets and provide support to sales staff in their assigned markets • Developed customer, community, & industry relationships • Worked with rooms division manager to ensure repeat business is encouraged and rewarded • Participated in trade shows, FAM trips, entertainment of clients and industry events • Ensure all communications, sales materials, and website content meet branding standards • Oversaw hotel operations as requested by General Manager

• Provided positive, proactive leadership to property associates ensuring profitability by developing client loyalty program• Developed, reviewed, and approved annual sales and marketing plans and budgets• Directed hotel through a 35-million-dollar renovation by maintaining established clients and solicited new clients • Formulated a new marketing concept for the hotel along with new brochure and website• Launched "Randolph's restaurant" as a standalone entity within Denver business community• Increased business, leisure and group travel: 12% first year & 9% the second• Responsible for transforming hotel as primary hotel for the White House staff during unexpected Presidential visit

• Monitored advance bookings and financial reports to assess property compliance to budgeted/forecasted revenues• Assigned markets and territories to sales staff to maximize productivity• Developed customer, industry and community relationships• Increased revenues by 17% by outside sales blitz and personal sales calls

Associate Director of Sales, Hyatt Regency Denver, CORegional Sales Manager, Hyatt Hotels of San Francisco San Francisco, CASales Manager, Hyatt Ricky’s, Hyatt Palo Alto Palo Alto, CASales Manager, Hyatt Regency San Francisco Airport Burlingame, CA•Developed and maintained good relationships with clients and local community groups•Attended out of town conventions and trade shows to promote new business and increase sales •Demonstrated team building experience and ability to lead by example•Participated in trade shows, FAM trips, entertainment of clients and industry events•Established a positive role model image, adhered to standards, attitude, grooming, and conduct