Keith L. Email & Phone Number

Chicago, Il, Us

Bolingbrook, Illinois, Us

Bolingbrook, Illinois, Us

Drive product development efforts for automotive accessories vertical by collaborating across engineering, sales, marketing and customer service departments to partner on product creation and improvement opportunities. Design conceptual and physical product models from scratch. Analyze sales metrics to identify market insights, and conduct in-field product testing to ensure optimized optics, tension, functionality, and longevity. Correspond with sales and customer service teams as needed to provide workable solutions to outstanding product issues. Manage global team of two product engineers and four installation specialists.✔️ Forged key relationships with German build team by establishing ongoing, open communication channels, maintaining flexible work schedule to ensure time zone overlaps, and engaging in overseas visits.✔️ Revitalized relationship with vendor through collaborative goal setting, trust building and continuous communication, resulting in decrease in vendor response time. ✔️ Identified and drove value-add product improvements including customer-focused features aimed at increasing user proficiency and decreasing costs associated with sending out missing parts. ✔️ Implemented part order number engraving process, expediting resolution time of customer issues. ✔️ Reduced operational and material costs by implementing optimized product bag to decrease instances of lost or damaged products in packing and shipping process. ✔️ Led customer experience initiative by managing re-design of instruction sheets to color-coded schematics. ✔️ Established quality installation techniques and solutions at factory store by conducting on-site training visits to ensure staff proficiency.

Built service-based start-up focused on delivering quality automotive wheels and suspension by identifying market need, developing a vision and strategy, and growing business to upwards of $400K in product sales annually. Structured and developed all business operations to ensure optimal efficiency by focusing on cost control and opportunities for business partnerships. Drove strategic direction and brand awareness through business planning, financial controls, performance analysis, and reporting. Ran all customer service activities.✔️ Revamped and launched e-commerce site and sales processes by iterating user experience to streamline purchasing function, increasing sales by 70%. ✔️ Developed service and product features according to industry trends and market needs intelligence gathered from product and consumer research resources. ✔️ Identified and developed key supplier channels to grow business reach and increase market penetration while focusing on low operating costs. ✔️ Pitched product to angel investor by showcasing growth plan and marketing strategy.

Managed website and social media marketing to drive inbound sales for German auto parts. Oversaw sales and technical support for dealer network. Engaged in business development to solidify new dealer partnerships. ✔️ Built vast dealership network across local tri-state area by conducting on-site product pitch meetings, solididying nine dealership partners driving $100K in value each. ✔️ Gained buy-in from dealership management by taking education-focused sales techniques to increase product understanding.

✔️ Responsible for storefront, automotive performance shop, and telephone sales. Led and oversaw team of four employees✔️ Accounting, managed products for multiple sub-dealers, and maintained business socialmedia avenues.

✔️ Product sales and shop upkeep

Morton Grove, Il, Us

Communication with product vendors and customers alike including verbal, email, and in person.