Manage 60+ custom applications integrated with Salesforce and financial ERP system supporting primary business functions for 500+ users. Collaborate with end-users/stakeholders and developers to implement new and more efficient solutions. Create 120+ business procedures for SOP playbook, develop workflows, use cases, test scenarios pre- and post-deployment.

FM:Systems, founded in 1984, is widely recognized as an industry leader in developing Integrated Workplace Management System (IWMS) software solutions. Our facilities management SaaS platform is known for its flexibility, configurability, simplicity and ease of use. These user-friendly tools help save time, increase productivity, reduce occupancy costs and increase employee satisfaction, all from a desktop or mobile device. FM: Interact modules simplify managing all aspects of your facilities from Space, Assets, Maintenance, Moves, Strategic Planning to Leases. The Professional Services team assist clients in a variety of areas including but not limited to needs analysis, system integration, system customization, database creation, training and ongoing management.

Developed analytics solutions and managed Client Success Team supporting 100+ active clients. This enabled clients to focus their energy on analyzing and discovering new insights about their data instead of the mechanics around getting to their data. As a result, clients found improved methods to drive business performance, whether from simple data visualizations to organizational change management initiatives.I am responsible for providing analytics solutions, leveraging Tableau and Alteryx, as well as growing and managing the Customer Success team to ensure we provide a “raving fan” experience for our clients. This includes developing efficient processes, identifying opportunities to scale and leveraging our visual analytics expertise.

Led product team working with development and cross-functional teams providing full product life cycle supporting 70,000 domestic clients.- Initiated and implemented analytics processes and reporting for proactive monitoring of trends.- Developed and executed product strategies and roadmaps for real-time data and analytics solutions.- Drove the SDLC ensuring timely execution using Agile and SCRUM methods. - Managed core products and compliance reporting systems responsible for 70% of company revenue.- Collected, prioritized and tested requirements using SaaS platform for 44 unique jurisdictions to maintain compliance.- Met with industry regulators to identify/implement regulatory best practices and standardized reporting.- Implemented real-time device device data collection and compliance reporting system.- Identified/analyzed data trends which resulted in 90% reduction in product defect and 3x increase in field productivity.- SME (subject matter expert) for all reporting features and enhancements.- Identified and implemented solutions to address single point-of-failures with real-time data systems.

Managed UX (user experience) in start-up firm providing social media analytics platform.- Implemented more compelling user experience by leveraging Agile development process.- Trained, managed and inspired agency team members to achieve productivity and customer service goals by providing in-depth training of analytic tools (SaaS platform) resulting in key data-driven outcomes.- Determined ROI, trends and market share capture opportunities for customers.- Developed and managed account relationships with primary customer, Visa. - Created profitable business actions from social media collaboration that resulted in new marketing strategy.- Secured major credit card payment processing client that offered $1M of earnings potential.

Initiated company from infancy to profitability within one year, expanding to two states.- Successfully launched and managed the Wisconsin branch resulting in the growth and expansion to North Carolina.- Developed and managed value-add products which achieved client retention of 80% through aggressive marketing and traditional hands on approach. Met with clients, identified needs that they were not receiving from competition and implemented them.- Implemented scalable processes which increased production by 60% through the use of SaaS. - Achieved multi-year client retention by developing & maintaining excellent client relationships.- Developed requirements and scalable procedures ensuring timely and successful real estate transactions.

Managed operation and product implementation supporting annual growth rates of $10M and $12M.- Successfully launched new art.com website.- Negotiated and secured investment funds to enable the purchase of the top industry competitor.- Exceed sales growth projects from $10M to $28M within 18 months. - Led and implemented the relocation of company assets to Raleigh from Chicago.- Promoted and facilitated development plan to build out an artist original print program.

- Co-founded YesMail, a leading permission email marketing services provider.- Grew organization self-funded from $0 to $4.5 MM in four years prior to receiving funding.- Built and managed operations/marketing teams that provided Internet marketing solutions for NBC(Tonight Show with Jay Leno), Microsoft, Kraft, Kelly’s Blue Book, Car and Driver, Fingerhut.- Managed the Operations team in support of the Sales team from a $900k run rate to $45 million run rate within 18 months.- Integrated new products and processes into the organization under a fast-track environment, resulting in increased cash flow and profitability.- Managed requirements between customers and IT.- Company went public in September 1999 and was subsequently acquired in a merger by CMGI.