Directs and coordinates operational activities for the Company to obtain optimum efficiency and economy of operations and maximize profits.Provides strategic direction to ensure that the Company attains its business objectives In Business profitability, Market share, long-term growth, and Business ContinuityCreates, communicates, and implements the organization's vision, mission, and overall direction.Oversees the company's complete operation, ensuring it operates and goals are met based on the direction established in the strategic plans. Oversees the regular proper training of employees in accordance with ASEAN Guideline for cosmetics Good Manufacturing Practices (GMP)

Instructional Design and Development (Leadership Training)Leads a team with different skills and specialities (Instructional Designers, Multimedia Artists, eLearning Specialists/LMS Administrators) to develop training interventions such as eLearning modules, Classroom Training and/or blended training. The team develops interactive e-learning and Instructor-led courses from the ground up using various software (Adobe Captivate, Storyline 2, Adobe Photoshop, etc.) adhering to Adult Learning Principles and the ADDIE Model. Maintains, modifies and improves existing course materials based on trainer, trainee and manager feedbackLearning Management System (Cornerstone/Litmos)Carry out complex administrative tasks within the LMS including creating and publishing course offerings, creating and scheduling standard reports, creating/deactivating ‘references’ within the system e.g. instructors/facilities, create modify evaluations and checklists, UAT of new e-learning content, etc.Act as LMS ‘super user’: provide guidance and training to other LMS users on how to use the system (new hires, refresher training, system changes, etc.). Validate system errors reported by users; escalate for resolution as required; manage impact of genuine errors until resolvedMaintain training documentation as the system evolvesSupport implementation of new functionality (testing, training others);

• Leads a team of Instructional Designers with different skills and specialities (Writers, Publishers, Multimedia Artists) to develop stand alone training interventions such as eLearning modules, Classroom Training and/or blended training. • Directly responsible for providing design and technical expertise to enhance internal Learning Management System (LMS) to improve service delivery, learning administration and user experience. This involves designing and conceptualizing necessary technical specifications (SCORM Compatibility) and interfacing with interdepartmental counterparts to ensure that project execution reaches defined milestones.• Develops interactive e-learning and Instructor-led course from the ground up using various software (Adobe Captivate, Adobe Photoshop) adhering to Adult Learning Principles and the ADDIE Model. • Maintains, modifies and improves existing course materials based on trainer, trainee and manager feedback• Directly coordinates with a team of eLearning Administrators to ensure created eLearning courses are delivered within agreed SLA’s with clients. • Direct and constant collaboration with different accounts, SME’s and other departments for creation of course and training content.

• Develops interactive e-learning courses from the ground up using various software (Adobe Captivate, Adobe Photoshop) adhering to Adult Learning Principles and the ADDIE Model. • Develops and Design Knowledgebase/Support/Troubleshooting guides and other client-specific websites utilizing HTML/CSS, Dreamweaver, Photoshop, etc.• Manages an in-house LMS (Learning Management System) called Transcom University.• Created learning simulations used by recruitment to assess prospective employee’s technical aptitude.• Responsible for gathering specific account-related monthly assessments for Training Needs Analysis purposes. • Develops and publish all collateral training documents, utilizing plain language writing techniques• Pilots courses with an appropriate audience• Direct and constant collaboration with different accounts, SME’s and other departments for creation and posting of online content.• Conceptualized, designed and built from the ground up various knowledgebase and troubleshooting guides for different accounts handled across all Transcom sites.• Conducts Team Performance Monitoring, and Analysis.• Highly involved in hiring new Virtual Trainers from conducting applicant interviews, competency evaluations, on-boarding newly accepted employees leading up to writing end-of-training performance appraisals and recommendation for regularization. • Conducts Team Coaching for Performance improvements and staff meeting for task delegation.• Point of Contact for inter-department requests.• Designed Team Performance Scorecards and KPI’s.

• Handled training programs for Tech - Cross-Training, Up-Training, New Hire on-boarding, UK Culture, Language and Geography, Tech Foundation Training, Nesting/A-Bay Training.• Transitioned over 300 agents from Tier 1 and Tier 2 support scope to a unified model through up-training.• Constant collaboration with Quality and Operations support staff for process calibrations.

• Designs Web Sites and Graphic Marketing Collaterals• Conversion of Web Design layouts to HTML/CSS and porting to requested Content Management System such as Wordpress and Joomla• Performs Search Engine Optimization for various clients• Setup and maintenance of Web servers using Cpanel• Setup of web presence from domain registration to web server and CMS installation.