https://trailblazer.me/id/ksteger Focus on learning everything I can about Salesforce. Obtained Salesforce Certified Administrator designation using Trailhead.

* Configured Salesforce Environment Hub for all active customers including Production and Sandbox orgs. * Configured and implemented FinancialForce ERP on the Salesforce platform to add valuable insights to customer data for 10 implementation projects in various industries. * Created the firm's first Employee guide and Contractor's Guide. * Completed partner courses from FinancialForce in Professional Services Automation, Revenue Management and Billing Central.

I took time to serve as caregiver and executor of the estate of my parent. Disposing of properties and assets required a surprising amount of project management skills, prioritization, and strategic thinking.

Managed finance operations for Public Sector in NC and later added Commercial Sector in NC, TX and MI. VO Public Sector provided behavioral health management services to NC DHHS Medicaid populations. VO Commercial Sector provided behavioral health management services to employee benefit plans in more than 200 companies including some of the country’s largest. ValueOptions and Beacon Health Options merged at the end of 2014 and restructured Finance functions in 2015.Primary responsibilities:· Developed and analyzed all fiscal systems, process and reports to ensure that they supported the Service Center business objectives across all applicable divisions · Provided compliance review of established systems and processes including those affected by third parties · Participated directly in the production of billing reports, working closely with management and internal and external stakeholders to verify the accuracy of billings and explanation of anomalies · Maintained up to date knowledge of changes in service contracts as they impacted financial operations · Led Service Center budget preparation by coordinating estimates from managers of various levels with financial trends and corporate goals · Provided monthly line item analysis of revenue and expense variances from budget to a matrix of managers · Prepared ad hoc projections in response to changes introduced by customers and legislation · Worked closely with Corporate Finance and Accounting in the production of monthly financial statements by analyzing accounts and transactions for accuracy and completeness · Assisted with reporting projects for Florida Service Center as needed

Managed accounting, personnel and IT functions of a $20M SMB with a staff of 10 and departmental budget of $2M. Accountable for production of financial statements, budget preparation and analysis, cash management and technology management. As a senior management team member participated in strategic planning, financial forecasting and business trend analysis. Reported directly to Board of Directors. Braley & Thompson was acquired by Rescare in 2007.

Built my own business tuning and repairing pianos. Performed an average of 1,000 piano tunings per year covering a service area over 300 square miles. Also refinished, restrung and rebuilt grand pianos and upright pianos. Customers included the state's largest public school system, two local universities, four local music stores, and countless churches, amateur and professional musicians. Also, provided concert tunings for Peter Duchin and Bruce Springsteen and the E Street Band.