Enterprise Analytics Team

In a fast-paced environment led agile teams utilizing easy-to-understand digital solutions driven by content strategy. Coached to keep product backlog refreshed, anticipated impediments, mitigation plans to ensure agile team delivered completed work. Facilitated all aspects of the scrum ceremonies.Developed initiatives using best practices through collaboration across the organization with strategic direction to improve outcomes for business demand and experience; led and managed UX/UI projects for a production system and created easy-to-understand digital solutions for consumers.Built business architecture analysis, business process models, writing acceptance criteria & while driving alignment for strategic initiatives across organization for improved digital outcomes; prioritized critical path activities to ensure timely delivery while displaying the ability to collaborate.Implemented strategic solutions to create consumer-centric experience in digital channels; maintains open channels of communication and updates agile tools to ensure project transparency and maintain visibility for stakeholders.Select Achievements:Trained team members on agile methodologies while implementing Scrum practices throughout multiple teams to allow efficient timelines during transition from quarterly releases to monthly releases. Click-to-Chat pilot with vendor and Medicare team; led vendor & strategy teams to align project vision with project timeline; coordinated daily scrum; maintained Kanban board to ensure visibility. Facilitated redesign of Humana.com for Dental/Vision and Employer; led daily scrum with team; resolved impediments during corporate review process & along with development issues or testing delays.

Supported conversion of ERM software in 2 hospitals. Led planning, scheduling, resource management, and facilitated team meetings. Managed customer expectations, anticipated and mitigated risks, resolved conflicts, and drove projects to success. Reported progress to stakeholders and maintained open channels of communication. Implemented phased infrastructure solutions for life cycle management of multiple projects, including scope definition, project planning, budgeting, scheduling, resourcing, risk and issue management, and reporting. Managed implementation of Cerner system for 2 hospitals; monitored implementation including troubleshooting, workflow, data analysis, technical problem-solving, and post-implementation optimization.

Coordinator for multiple, complex Infrastructure Deployment Teams; managed 5-10 technicians. Led the delivery of IT services and ensured timely and professional resolution of all requests. Provided project reports for Hospital CFO / Sr. Project Manager. Contributed to design, delivery, improvement, and support of Infrastructure Projects through workflow analysis, Go-Live training, and post-implementation optimization. Leveraged in-depth understanding of business needs and software functionality to analyze performance, identify challenges, and formulate solutions that promote achievement and availability. Select Achievements:Created tasks, goals, and workflow processes for team; produced project deliverables 2-weeks prior to 60-day deadline. Led Windows 7 conversion project with SCCM automation team; converted 2500+ PC’s and laptops across 3 sites using SCCM 2012.Controlled Cerner Implementation for multiple 500+ bed facilities; completed 3 Cerner conversions with fewest infrastructure ticket issues at time of Go-Live in comparison to other sites led by other PM’s.

Supported hospital sites in 46 states; 100% travel required. Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation and integration of system-oriented projects. Managed installation, upgrade, and deployment projects. Built relationships with site ED’s and CEO’s. Assisted in analysis and testing of new and upgraded software and hardware; provided post-implementation support for newly implemented systems. Demonstrated extensive knowledge of design, assembly, and troubleshooting of technology solutions related to the infrastructure, installed desktop PCs, Wall Kiosks, Thin Clients, and laptops. Organized all aspects of implementation including timelines and budgets necessary to complete project – most in excess of 2M