Keith Swain Email & Phone Number

Excel (Foundation, Intermediate, Advanced)Word (Foundation, Intermediate, Advanced)PowerPoint(Foundation, Advanced)FrontPage (Foundation, Intermediate, Advanced)Share Point Designer (formally FrontPage) (Foundation, Intermediate, Advanced)Outlook (Foundation, Intermediate, Advanced)Publisher (Foundation, Intermediate, Advanced)Adobe ProductsDreamweaver (All versions)Photoshop (All versions)Fireworks (All versions)Flash (All… Show more Excel (Foundation, Intermediate, Advanced)Word (Foundation, Intermediate, Advanced)PowerPoint(Foundation, Advanced)FrontPage (Foundation, Intermediate, Advanced)Share Point Designer (formally FrontPage) (Foundation, Intermediate, Advanced)Outlook (Foundation, Intermediate, Advanced)Publisher (Foundation, Intermediate, Advanced)Adobe ProductsDreamweaver (All versions)Photoshop (All versions)Fireworks (All versions)Flash (All versions)Illustrator (All versions)Acrobat (All versions)InDesign (All versions)Premiere (All versions)Encore (All versions)After Effects (All versions) Show less

Letchworth Nhc College

• Managing/building the companies relationship with both re-sellers and distributors by• Providing training to ensure a full understanding of the product• Writing product demonstration scripts and training resellers on how a pre-sales demonstration should be carried out• Acting as an escalation point for both any commercial or technical queries/issues • Ensuring end users were receiving the correct level of service and support• Provide customers with support throughout their… Show more • Managing/building the companies relationship with both re-sellers and distributors by• Providing training to ensure a full understanding of the product• Writing product demonstration scripts and training resellers on how a pre-sales demonstration should be carried out• Acting as an escalation point for both any commercial or technical queries/issues • Ensuring end users were receiving the correct level of service and support• Provide customers with support throughout their evaluation period to ensure a successful sale• Ensuring customers a seamless transition from system trial to going live with our products• Capturing/suggesting product enhancements for future developments• Authoring administrators and user manual• Product demonstrations to distributors, re-sellers and customers • Creating Multimedia Promo’s • Organising various security trade shows in the UK and Abroad• Various presentations to Enterprise Ireland to seek funding for SEO and Trade Shows Show less

Office Academy are a well established training company in Hertfordshire, providing a full range of office based skills, Microsoft technical training and various soft-skill courses. My primary responsibility was to deliver Training for Microsoft Office products including Excel, Word, PowerPoint and FrontPage. I was also tasked with the job of designing new courseware for Adobe Photoshop and Dreamweaver to name but a few. Whilst employed I encouraged the company to branch out as a test… Show more Office Academy are a well established training company in Hertfordshire, providing a full range of office based skills, Microsoft technical training and various soft-skill courses. My primary responsibility was to deliver Training for Microsoft Office products including Excel, Word, PowerPoint and FrontPage. I was also tasked with the job of designing new courseware for Adobe Photoshop and Dreamweaver to name but a few. Whilst employed I encouraged the company to branch out as a test centre. I set this up for them and trained internal staff on the system and its procedure’s. My role also included, visiting Corporate organisations to capture specific training requirements and then designing courses to suit their needs. In summary:-• Deliver classroom training based at both OA Learning offices and at customer sites• Create training courseware for new courses• Tailor courses to meet specific requirements• Train new trainers on various products for skill development Show less

Tribal IT acts as the central IT resource for the Tribal Group of companies. A new IT manager had been employed to turn the IT department around as the group were unhappy with the service they had received over the past year.I was contracted by the IT manager to address the HW/SW procurement, build and delivery. In order to achieve this I had to deal with all current issues. Once these had been dealt with a new process had to be designed and implemented whereby SLA’s would be met in the… Show more Tribal IT acts as the central IT resource for the Tribal Group of companies. A new IT manager had been employed to turn the IT department around as the group were unhappy with the service they had received over the past year.I was contracted by the IT manager to address the HW/SW procurement, build and delivery. In order to achieve this I had to deal with all current issues. Once these had been dealt with a new process had to be designed and implemented whereby SLA’s would be met in the future. •Completely re-designed the hardware build process in order to ensure SLAs were met.•Met with Internal IT customers to capture and document issues and requirements for future enhancements to the build and delivery process.•Designed new web based order request forms and hardware/software catalogue.•Trained both staff and customers in the end to end ordering and build processes. Show less

Working on the T/Mobile (One2One) contract, my responsibilities were as follows:Review manufacturers specificationsWrite test plans and test cases based on specificationsExecute test cases to test performance, reliability and functionalityCompile test reports, detailing batch failures and rejected stock for the manufacturerSchedule staff cover for incoming workloadMaintain database of test failures and quantitiesWeekly review meeting with Novatec management

Design, implement, maintain and support a company database for recording, analysing & reporting quality issuesHold daily quality meetings to review/prioritise audit issues with Departmental ManagersFacilitate and manage, where necessary inter-departmental communication to resolve high priority issuesAgree quality targets with departmental managers for new product launchesQuality Inspection

Carry out all aspects of quality control / inspection at NVQ2 level to ISO9002 quality standardsEnsure rapid feed-back of defects / quality issues to the responsible teamDocument defects for problem solving by engineersLiaise with team, engineers and line management to investigate/resolve issues

Maximise sales to achieve company set targetsDevelop profile of company and its productsMake presentations to potential customersTrain new sales representatives in sales techniques required for the industryAdministration, including documenting sales and providing feedback on sales and market reaction

Program and set fixtures and tooling for CNC machinesProduction of high quality precision components in small batchesQuality controlLiaise with colleagues, engineers and management

Audio Engineering

Education record