Keith Swain Email & Phone Number

Excel (Foundation, Intermediate, Advanced)Word (Foundation, Intermediate, Advanced)PowerPoint(Foundation, Advanced)FrontPage (Foundation, Intermediate, Advanced)Share Point Designer (formally FrontPage) (Foundation, Intermediate, Advanced)Outlook (Foundation, Intermediate, Advanced)Publisher (Foundation, Intermediate, Advanced)Adobe ProductsDreamweaver.

Letchworth NHC College

• Managing/building the companies relationship with both re-sellers and distributors by
• Providing training to ensure a full understanding of the product
• Writing product demonstration scripts and training resellers on how a pre-sales demonstration should be carried out
• Acting as an escalation point for both any commercial or technical queries/issues
• Ensuring end users were receiving the correct level of service and support
• Provide customers with support throughout their… Show more

• Office Academy are a well established training company in Hertfordshire, providing a full range of office based skills, Microsoft technical training and various soft-skill courses. My primary responsibility was to.
• Deliver classroom training based at both OA Learning offices and at customer sites
• Create training courseware for new courses
• Tailor courses to meet specific requirements
• Train new trainers on various products for skill development Show less

• Tribal IT acts as the central IT resource for the Tribal Group of companies. A new IT manager had been employed to turn the IT department around as the group were unhappy with the service they had received over the.
• Completely re-designed the hardware build process in order to ensure SLAs were met.
• Met with Internal IT customers to capture and document issues and requirements for future enhancements to the build and delivery process.
• Designed new web based order request forms and hardware/software catalogue.
• Trained both staff and customers in the end to end ordering and build processes. Show less

Working on the T/Mobile (One2One) contract, my responsibilities were as follows:Review manufacturers specificationsWrite test plans and test cases based on specificationsExecute test cases to test performance, reliability and functionalityCompile test reports, detailing batch failures and rejected stock for the manufacturerSchedule staff cover for incoming.

Design, implement, maintain and support a company database for recording, analysing & reporting quality issuesHold daily quality meetings to review/prioritise audit issues with Departmental ManagersFacilitate and manage, where necessary inter-departmental communication to resolve high priority issuesAgree quality targets with departmental managers for new.

Carry out all aspects of quality control / inspection at NVQ2 level to ISO9002 quality standardsEnsure rapid feed-back of defects / quality issues to the responsible teamDocument defects for problem solving by engineersLiaise with team, engineers and line management to investigate/resolve issues

Maximise sales to achieve company set targetsDevelop profile of company and its productsMake presentations to potential customersTrain new sales representatives in sales techniques required for the industryAdministration, including documenting sales and providing feedback on sales and market reaction

Program and set fixtures and tooling for CNC machinesProduction of high quality precision components in small batchesQuality controlLiaise with colleagues, engineers and management

Audio Engineering

Education record