Customer Service Representative / Art Review
• Provided customer service support via phone, online chat, and email by understanding customer needs, conducting research, and delivering accurate information, while processing orders; adhering to established guidelines and policies.• Reviewed customer artwork submissions to ensure proper print and best quality using creative software applications: Photoshop, Illustrator• Utilized an Internal Customer Management System to enter and update customer information, process orders, manage product availability, submit refunds, and update business transactions, enhancing operational efficiency within the call center.• Leveraged Salesforce and managed cases to monitor customer interactions, create and post invoices, process and track orders, and resolve billing and purchasing issues.• Resolved product or service issues promptly by identifying causes, offering solutions, and ensuring follow-up for effective resolution.
