Oversaw staff of managers, shift leaders, bartenders, floor staff, line cooks, and maintenance Maintained a membership program for frequent visitorsManaged financial data, PnL reports, menu costing, and Point of Sale & Inventory management systems. Led management team through the COVID-19 pandemic to keep staff employed and make 2021 our most profitable yearDeveloped a hiring and training system to minimize turnover and create professional development opportunities for staff of 20-30Created annual Puppy Bowl event to raise thousands of dollars for Austin Humane SocietyResponsible for management of social media accounts including content creation, scheduled posts, contests, paid ads, and influencer collaborationMaintained a relationship with restaurant partner, Fat City, to expand customer base and increase bottom line profits

Worked as manager for 2 locations, an Italian small plates & cocktail venue and a fast paced night clubResponsible for relationship management with vendors for Food, Beverage, and Tech accountsAssisted Chef/Sous Chef with menu engineering, costing, recipe development, etcManaged financial documents and presented monthly reports on PnL after investigating any variances on discrepancies from standardsLead a team in opening a new location, overseeing all aspects of construction, technology & infrastructure installation, training, menu development, marketing, and launchAssisted in leadership support to both cross-country locationsOrganized large-scale events for Hawaii and Chicago Pride, weekend Drag Shows with RuPaul alums, and various charity partnerships

Learned the roles of a Pappas manager by spending time in each position in the restaurant. Responsible for working shifts as a Kitchen and Floor Manager. Took daily inventories, learned how to place and receive orders. Oversaw staff and management development programs.