Keith Vaughn Email and Phone Number

● Management of multiple LMS platforms and content including production/client, demo, sandbox, and testing environments, customer onboarding, training, development and support initiatives● Led multiple development initiatives from discovery and user stories through development to implementation including a Rewards-based incentive program for education and integration of external criminogenic assessment tool● Drove content expansion initiative through relationship-building with publishers and content vendors, adding 11 new IP’s from 2019-2021● Mitigated B2B relationship-building, adding and supporting 37 customers with 120 facilities from 2018-2022● Served as an advocate for the portfolio by communicating product information via leading internal stakeholder meetings as well as daily development standups/product testing efforts● Led instructional design initiatives by migrating physical content to digital in addition to coaching instructors on distance learning adaptation methods

Committed to reducing recidivism through providing a robust learning platform through a secure Learning Management System in over 120 facilities across the United States, reaching over 150,000 registered users. Management of multiple LMS platforms and content including production/client, demo, sandbox, and testing environmentsConfiguration and Implementation support of education products and services for ViaPath customersInterdepartmental coordination of platforms maintenance, bugs and required fixes/updates including user stories, JIRA Epics and QAAssist support team with technical inquiries and customer grievances

● Collaborated with executive team members to determine and prioritize business strategies● Implemented the appropriate tools and measurement systems to drive the adoption of technology strategy involving a customer-facing web portal as lead generator and part of multi-faceted long-tail marketing campaign● Led a cohesive approach aligning communications planning, training and stakeholder management through vendor evaluation strategy sessions and financial reviews over capital management● Drove initiative to improve overall business acumen and governance, operational, organizational, and financials under partnership with the leadership team to define, prepare and communicate organization plans, including quarterly, annual and 3-year strategy, staffing, and development plans● Served as CIO and CISO for company IT infrastructure, managing all software from procurement to implementation and monitoring/support

● Collaborated with executive team members to determine and prioritize business strategies ● Implemented the appropriate tools and measurement systems to drive the adoption of technology strategy involving a customer-facing web portal as lead generator and part of multi-faceted long-tail marketing campaign.● Led a cohesive approach aligning communications planning, training and stakeholder management through vendor evaluation strategy sessions and financial reviews over capital management.● Drove initiative to improve overall business acumen and governance, operational, organizational, and financials under partnership with the leadership team to define, prepare and communicate organization plans, including quarterly, annual and 3-year strategy, staffing, and development plans.

Management of key project deliverables from over 1,200 hours of behavioral health and rehabilitation online courses, annually. • Product Owner of a monthly average 8 e-learning projects across 5 internal departments also serving as company and external Learning Management Systems Administrator• Coordinated production schedule of over 500 webcasts, webinars, online courses and speaker-developed products, annually• Facilitated and managed the daily activity of E-Learning Production Staff, including offsite videography planning• Increased productivity of e-learning project pre-production process by 67% and post-production process was reduced from an average of 90 days to 24 hours• Provided status reports of projects to Director of Business Development and project team• Backup video capture for on-site recordings (including camera, audio operation and on-the-fly editing,) using Adobe Premier Pro• Managed growing catalog of Vyne's Product Reseller division, including purchasing and price negotiation, contracts/agreements, onboarding of products, and inventory management• Final product duplication and fulfillment for Materials Management

Development and delivery of distance learning project for leading continuing education seminar company. Establishment and continued support of company social media footprint to drive revenue and maintain the company brand.• Managed over 300 e-learning projects as company and external Learning Management Systems Admin and Super-User• Drove an 140% average increase in revenue over 6 years as developer and Product Owner of company Webinars• Increased company Speaker lead-generation over 100% through recruitment ad development and placement• Performed strategic marketing planning for seminars, webinars, and conferences for over 250 medical professionals of all levels• Monitored company brand through web conversation audits and key social media campaigns• Coordinated sales of sponsorship/exhibitor opportunities for CCE National Conferences• Developed and distributed advertising copy for marketing flyers, print and web advertising to print and web media• Developed state and national associations relationships and co-sponsorships through collaboration with Compliance Department

Strategic planning of over 400 seminars monthly among 150 high-ranking professionals using statistical analysis of program and market performance.• Logistical arrangement of highly competitive course topics across 50 states and Canada based on speaker and market availability• Pre-selection of geographic target areas for direct-mail marketing• Statistical analysis of individual course success• Oversight of 4 key SQL Server databases• Authored a column in monthly company newsletter for over 2 years• Managed Accounts Receivable for print and mailhouse vendors, proofed instructor handbooks, initiated company recycling plan

Organized and lead the shipment and receiving process, including scanning boxes, sorting and movement of merchandise, flexing and placement of merchandise to the sales floor. Completed the timely and accurate execution of company pricing, markdowns, promotional and marketing direction to company presentation standards and company/state pricing regulations to support a seamless customer experience. Enforced company policies. Logged financial paperwork.

Assisted customers with shopping needs. Stocked and maintained department. Set weekly and monthly ads.