Keith Wick Email & Phone Number

Wilmington, Nc, Us

Nashville, Tennessee, Us

Palo Alto, Ca, Us

Promoted to oversee regional operations for 23 Fulfillment Centers in Northeast US & Canada for this e-commerce platform that specializes in selling technology products through personalized, high-touch retail experience. Owns executing new business initiatives, achieving results and overall regional performance as measured by KPIs. Assists in hiring new team members by partnering with HR to conduct interviews and provide candidate feedback. Report directly to Global Head of Fulfillment- Worked remotely during pandemic lockdown to open 7 new fulfillment center locations across Canada; opened/relocated 9 new fulfillment center locations in the US between 2020 and 2022. - Served as Project Manager before/during/after opening of a new/relocated FC without disruption to existing business including- Warehouse Setup, Employee Training, Inventory Accuracy through internal and External Counts, Monitoring KPI’s, and High-touch Follow-up conversations- Operationalized new Partner requirements as we strategized future state logistics strategies- Facilitated weekly staff meetings with Katana, Operations, Program Management, and Inventory teams to discuss ways to optimize efficiency, streamline workflow, and resolve issues. - Conducted data analysis of KPI metrics to identify areas for improvement, generated comprehensive ad-hoc reports, and performed capacity audits to ensure vehicles were being optimally utilized.

Palo Alto, Ca, Us

Drove operations for 4 New York fulfillment center locations and 11 direct reports; including KPI metric attainment, reporting, strategic planning, best practices, fleet issue resolution, and improvementsExecuted new business initiatives, including Public Transit strategy designed to boost field results by providing van and relay support to enhance overall regional performance as measured by field KPI metrics.- Collaborated with the Operations team to establish future logistic goals, and ensured adequate inventory balance across 4 fulfillment centers in the NY region. - Ran daily variance reports on fulfillment metrics such as pick completion, first review accuracy, and adjustments.- Conducted data analysis to identify trends across all 4 fulfillment center locations and took corrective actions as required. - Established and shared best practices across the NY market, and partnered with leadership to drive improvements. - Identified team knowledge gaps and addressed them with individual members to optimize team efficiency.

Mooresville, Nc, Us

Primarily responsible for the management of all non-selling related operations (both front-end and back-end store operational activities) that facilitated the store's ability to drive sales and provide superior customer service.Supported activities for which this role is responsible include but are not limited to pricing and signage, area recovery, freight flow, day/night stocking, inventory, assembly, product fulfillment delivery, cashiers, and facility service. Responsibilities also include managing the opening and closing procedures in the store, managing the handling of cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures. In addition, the ASM Support may be expected to provide full leadership over the store at any point in absence of the Store Manager.The ASM Support was responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Support Managers that collectively foster a culture of efficiency and commitment to the customer experience. In addition, in this role, drive critical coordination across day and night operations to ensure all tasks are handled effectively between the two teams and to reduce the likelihood of operational activities impacting the customer experience.

Parsippany, Nj, Us

Directed and controlled the servicing of customers at rental counters in arranging for the rental of vehicles after checking driver's license and other documents, the selling of incremental products and responding to customer's inquires and/or complaints.Planned, directed and controlled the preparation of returned vehicles for the next rental, and inspects vehicles on the ready line to ensure compliance with established quality assurance standards.Ensured all missing vehicles were reported to Security on a timely basis by examining rentals, calling customers, and checking inventories at other area locations.Maintained the rental facility and equipment, and monitored all conditions and occurrences in and around the facility during the shift ensuring employee and customer safety, reporting any adverse or dangerous conditions.Organized the duties carried on at the counter and monitors the employee performance.Responsible for the development of new employees and the on-going performance assessment of current employees.Interacted with maintenance to maximize use by controlling idle days, coordinating identification of OOS or PM vehicles.Ensured all Quality Assurance standards were maintained.Monitored work flow and responds to lapses in productivity by initiating corrective action.Reviewed work being performed in the area to ensure complete, timely, and consistent results, and evaluates the performance of subordinates in formal reviews.Monitored rental agreements to ensure correct rates and expenses were being charged.Controlled and authorized the disbursement of petty cash funds.Built and maintained business relationships to facilitate organizational profitability. (Including maintaining good relations with union representatives to ensure adherence to contracts and to prevent grievances from going to arbitration where applicable).

San Mateo, Ca, Us

Consulted with clients to ascertain their current and anticipated energy needs, utilizing a consultative approach to residential solar sales. Generate leads via research, referrals, social media, seminars, local events, presentations, and cold-calling.• Consistently met and/or exceeded sales goals every month.• Developed and trained new hires to boost their sales revenue and production levels.• Implemented a Solar Ambassador team of 104 members to ensure a successful referral program.

▪ Merged technology expertise and business acumen to provide aerial drone cinematography for high profile real estate listings, commercial properties, and insurance claims management.▪ Planned and evaluated the effective use of physical, financial, and technical resources to optimize operational and revenue outcomes.▪ Devised focused and successful marketing strategies on minimal budget.

Cupertino, California, Us

Drove the success of a team that encompassed inventory, new store construction, sales, technical support, and training responsibilities. Engaged with internal and external stakeholders and management to align activities with corporate goals. • Led the transition to a temporary location before another move into a new larger store location.• Project managed two store builds and relocations; liaised with corporate, contractor, security, and Simon Malls. • Realized 100% inventory accuracy; store was only one of two U.S. locations to be recognized.• Achieved record revenue of $45MM, representing a 16% increase over previous year and 110% to forecast.• Recognized as #1 in the company with AppleCare for Mac attach rate for two of the last three quarters.• Boosted participation in Net Promoter surveys (employee satisfaction) to 96% last cycle.

Cupertino, California, Us

Led the inventory management strategy, helping to ensure proper levels and maximum optimization of processes at one of the highest revenue stores. Oversaw a team of 10+ specialists, providing ongoing feedback and mentoring to boost performance. Performed daily inventory counts and reported on unit accuracy and shrink.• Exceeded shrink goals while reaching highest Net Promoter Score (NPS) in store history during tenure.• Increased revenue by effectively controlling iPhone and iPad inventories and maintaining proper stock.

Keith Wick Photography is based on Long Island, NY. Not your traditional approach to portrait, band & commercial photography.

Philadelphia, Pa, Us

Proactively engaged with Fortune 100/500 companies to sell Comcast solutions via a consultative approach. Coordinated market launches of products and targeted key vertical markets. Managed broadband connectivity for satellite/branch locations and Teleworker programs for business continuity plans.• Responsible for managing a client base with $2MM in revenue each year.• Trained and coached new hires on Comcast systems, including Workbench and Saville.

Bethpage, New York, Us

▪ Developed detailed knowledge of customers and their objectives to proactively crafted account portfolio to achieve and exceed target levels for sales and margins. Managed all through Salesforce.com CRM.KEY ACCOMPLISHMENTS▪ Advanced high levels of productivity and performance through new hire training on job duties and tools, including use of SalesForce.

Bethpage, New York, Us

▪ Managed Business broadband Internet, VoIP, & Video services throughout Long Island using Salesforce.com CRM with an average of 400 new accounts added yearly.