Keith Wild Email & Phone Number

Surprise, AZ, US

Phoenix, Arizona, United States

Achievements: In 2023, worked with several lines of business in negotiating contracts with total value add of $500k+. Assist line of business (LOB) and compliance to develop, implement, and manage reporting of Score Card, and KRI based on agreed SLA. Develop, implement, monitor, and report performance. Leverage standard frameworks such as NIST, ISO, COBIT.

United States

• Achievements: In less than 2 years grew department from a negligible revenue to over $2mm, while increasing customer experience
• Facilitate all responsibilities from managing the vendors, creating pricing proposals, contract review, tracking usage reports, processing invoices across all departments, sales, legal, etc.
• Collaborating and engaging third party partners on mutual customer and prospecting opportunities, building business cases to support future roadmap integration plans to… Show more Achievements: In less than 2 years.
• Collaborating and engaging third party partners on mutual customer and prospecting opportunities, building business cases to support future roadmap integration plans to grow business with customer base.
• Maintaining extensive technical knowledge of third-party vendor integrations Technology or Cloud-based SaaS/IaaS/PaaS.
• Serving as primary escalation contact for product, support, and customer care teams, working with third party partners to determine cause for delays in project deliveries, non-responsive, or product breaks.

Phoenix, Arizona Area

• Achievements: Completion of 2019 RFP – Slashed costs by $2mm annually for next 3 years by negotiating pricing and fees, while ensuring the continuation and enhancement of services. Discovered previous overcharges by.
• Manage vendor relations delivering best in class customer satisfaction exceeding needs of partners, compliance, and audit.
• SME… Show more Achievements: Completion of 2019 RFP – Slashed costs by $2mm annually for next 3 years by negotiating pricing and fees, while ensuring the continuation and enhancement of services. Discovered previous.
• SME for Third Party provided services - creating revolutionary strategies identifying and driving sourcing initiatives analyzing new products or services, managing to implementation.
• Meticulously oversee vendor activities and bridge the relationship between the third party and Chase.
• Monitor Vendor relationship to mitigate risks, assess and manage third party for business resiliency and disaster recovery to support Chase services. Document internal preparedness, coach/develop on scorecard SLA.

Phoenix, Arizona

• Creates and implements coaching and development methods for employees - side by side forms, call review forms to utilize for PMC/ monthly reviewsDevelops and coaches team by focusing on key strengths and areas of.
• Continual audit… Show more Creates and implements coaching and development methods for employees - side by side forms, call review forms to utilize for PMC/ monthly reviewsDevelops and coaches team by focusing on key.
• Continual audit of procedures/ guidelines in Banking Guide; ensuring compliance and audit readiness
• Management of business intake initiatives from start to implementation as requested by internal Stakeholders Show less

• Achievements: Top team performer and highest % of loans closed within 25 days or less
• Responsible for reviewing risk, analyzing, approving, and underwriting individual consumer requests
• Ensuring overall loan documents are accurate, complete, and compliant, reviewing of financial statements, credit reports are within banking approved risk-based ratios.
• Contacting customers and partners to gather information to make appropriate decisions.Dependent on division, functions may… Show more Achievements: Top team performer and highest % of loans closed within 25 days or less
• Contacting customers and partners to gather information to make appropriate decisions.Dependent on division, functions may include reviewing credit applications, credit bureau information, collateral valuation, tax.

• Achievements: Promoted from Loan Processor to Senior Loan Processor - Top team performer for several months and elected MVP within team.
• Contact customers to gather documentation and assist in the refinance of their home mortgage.
• Work with title companies, appraisal companies and attorneys to complete refinance transactions.
• Review documentation for risk based underwriting review and ensure quick turnarounds and closings.

• Achievements: Promoted, constructed, and developed sales tactics in operations generating over (35 million in revenue), while improving customer service relations. Promoted five times in a period of four years.
• Promoted to direct and oversee the Private Loan and Private Consolidation Loan products in Loan Operations department, supervisors and account managers generating over 400 million annually.
• Oversee training for departments, while creating and implementing specific industry… Show more Achievements: Promoted, constructed, and developed sales tactics in operations generating over (35 million in revenue).
• Oversee training for departments, while creating and implementing specific industry driving training. Show less

Bachelor Of Arts (Ba), English Language And Literature, General

Bachelor Of Arts - Ba, American Studies

Project Management Executive Education Certificate Of Completion