Keith Laskey Email & Phone Number

Greater New York City Area

Partner with the Vice President of People and Culture to work on organizational and people-related strategy. Create and implement talent acquisition business strategies for positions within UJA’s Fundraising, Marketing, IT and Finance/Accounting departments. Provide coaching, advice and support to managers and employees on employee relations concerns, professional development, policy interpretation, and HR processes. Manage the employee recognition program and new hire orientation.

Greater New York City Area

Consulted with internal partners to develop and implement donor engagement strategies with a focus on lay leadership. Created tools and resources used by staff and donors to better understand governance and planning policies at UJA-Federation and our partner organizations. Managed on-going donor relations as they explored and transitioned to leadership positions internally and with partner organizations.

Developed training programs for eLoyalty clients. Trained client staff on the use of tools and processes in order to improve customer service efficiencies. Created and update training methodologies to fit specific client needs. Organized and facilitate virtual and face-to-face training sessions. Consulted with client organizations on the successful adoption and normalization of eLoyalty tools and processes.

Greater Chicago Area

Acted as internal Customer Advocate for ABN AMRO contact center, including LaSalle Bank. Developed the bank’s first ever usability lab where planned enhancements to self-service channels were vetted. Managed the system evolution of several IVR applications. Led test pilot of an in-branch self-service kiosk network. Led selection process for vendor supported, web-based staff recognition and reward programs.

Managed training programs for new hires in the AARP contact centers. Supported on-site trainers with methodology updates, train-the-trainer sessions and dissemination of information on changes to AARP policy and new products/services. Managed a staff of nine on internal resource desk for AARP contact centers.

Ba, History

Activities and Societies: Volunteerism through Catholic Charities of Richmond, ESL instructor. Bachelor's program focusing on labor.

Mba, Project Management

Graduated with distinction, GPA 4.0

Master'S Degree (Candidate), Byzantine Studies, Gpa 3.7

Candidate for Master's Degree in Byzantine Studies. Courses successfully completed included; Medieval Philosophy, A Study in Chaucer.